We had our wedding on 6/20/26. We had Andrew for our wedding. He messed up the ceremony in the first 5 seconds it started. He played all the wrong music for who was supposed to be ...walking down to. Reception he played nothing off our play list. Had to request him to play songs that were on it. Update,Since seeing a few guests from our wedding that we haven't seen since the wedding. I was advise that the DJ Andrew was using "the bride" name as I was rejecting everyone's song request. Which would come as a shock to me as a I had song request in our rsvp form when they filled it out. I can't believe my guest was told "The Bride said no" when I had no part of that decision. When I had my one month out meeting with Andrew, I said there were songs on the do no play list, as long as they weren't on there anything was cool. Finding this information out from my guest, I also learned that he was playing disco music when again my playlist that I made, he wasn't even playing anything on there. The music that I put on there was pop and country music, the music me and my husband listen to. Completely didn't follow it, I didn't even know that cause me and my new husband were out doing our sun set photos. I reach back out to the owner of prosound, Aaron. I spoke with him a couple days after our wedding to inform him of the review we left Andrew and at that time I did inform Aaron that we weren't looking for a refund and I just didn't want another Bride to go through what we did. To finding out more information from the wedding that we didn't even know about months later, I felt more like we were owed a refund after hearing we didn't get a professional DJ at all, we seriously didn't get what we paid for. After speaking to Aaron, I was advise that he doesn't do refunds. He is the owner of the company by the way; he advised me that Andrew was fired and was silent after that. He acted like that was the information I wanted to hear, I am glad that he was fired and no other Bride had to suffer all their planning to be destroyed by him. I said to Aaron that we are deserved a refund, I only asked for a parcel refund. Still was advise by him that he doesn't do refunds, that a service was provided. When we were hiring a DJ, it said professional DJ, we most defiantly didn't get a professional one by all that I have described happen at our wedding. Aaron kept saying he doesn't do refunds, even though I pointed out we didn't get a professional DJ or he is the owner of the business and can do whatever he wants and that if Andrew was fired, that would for sure mean you understand how badly he messed up. Im not seeing how even half of the payment, why a refund wouldn't be possible. Well, you see here I had posted my review on the Knot website as well on google. After 10 minutes of him being firm on the no refund, even after all of my points, stated to me if I were to take down my reviews that he would do a refund. After 10 minutes of talking about trying to get a refund, obviously there was a reason why he wasn't going to do a refund, not just they don't do them but he didn't like my opinion.
I can't believe that an owner of business would act so childish, I have never dealt with a more unprofessional person about a situation causes by an employee they hired, no accountability what so ever. Please think twice to hiring this business for any important day you are planning, cause the unprofessionalism didn't stop with the DJ, no wonder why what happened to us, happened.