I've been struggling with how best to share this review of my experience with Stacey on my wedding day this October (venue: The Crane Estate). I want to start by stating that Stacey did do a beautiful job on both my and my bridesmaids' makeup.... The makeup was in keeping with both my desired style and wedding color scheme. However, unfortunately, I was quite surprised by Stacey's lack of professionalism. Stacy arrived 30 mins late (she did call with a heads up citing traffic-which I googled to find to be standard for that time of morning). When she arrived, she got set up and we began the makeup process. Unfortunately, because she was late, we needed to change around our hair/makeup schedule several times to accommodate. However, the larger issue was that Stacey proceeded to take numerous personal phone calls while doing our makeup-I would have no problem with a quick family call etc. (we're all friends here) but she took client calls to schedule new jobs and repeatedly said "well, I'll be done here soon", making us feel like we were standing between her and what she'd prefer to be doing. If it were not my wedding morning (I wanted to stay upbeat/calm), both my MOH and I would have strongly commented on her proceeding to take not 1 but 5 personal calls while doing my makeup! When the makeup was done, I then had to ask for several adjustments and was told it was perfect the way it was (apparently my preferences were not relevant on my own wedding day). I simply ended up fixing one skin issue and toning done my lips on my own after she left. This was truly a disappointing experience for me (especially as I had thought Stacey would turn out to be my most trusted vendor). Upon my return from my honeymoon, I left a clear voicemail on Stacey's phone (which I've reached her on previously) about my concerns and said that I would welcome the opportunity to connect directly vs. sharing my concerns in a review. However, I never received a call, email, or any form of communication in return. As a result, I have made the decision to share my experience here for future brides' reference.
Addition: Given Stacey’s reply, the Knot has asked that she edit/remove her response within 48 hours, as it is in violation of their conduct policy (personal attacks). As I was in tears upon seeing Stacey’s shockingly unprofessional reply, I have also chosen to respond. Stacey's commentary was simply not true: I never met with even one other makeup vendor, I've never received anything but compliments on my home previously, our kitty was no where near the makeup, and my 'work' number belongs to my personal/work phone (I just asked that she use my other phone as my primary contact). I am 31 and have been with my now husband since I was 18; while important, the makeup really wasn’t what this special day was about for me. I took the same amount of time in the makeup chair as my bridesmaids and the changes I requested were in keeping with the feedback from my trial. Lastly, Stacey unquestionably took 5 calls during my makeup application alone (confirmed with my bridesmaids) + additional calls during the morning. My choosing not to raise the issue before putting on my wedding dress does not mean no concern existed. Stacey's post was hurtful not only to myself but to my family and husband as well. For future Brides/Mums, I hope that you consider the way Stacey choose to conduct herself/speak to a client before making her part of your special day.