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Reviews
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3.6
out of 5.09 reviews
I absolutely love the dress that I bought from Pronovias and I had an incredible alterations experience. Luce and Bella were the most attentive and kind seamstresses in the world. ...
They fixed every small thing and even offered to change things if I changed my mind down the line. If I could choose them as seamstresses for all my future alterations I would. They had the dress altered perfectly, let me try multiple bustle options, and finished by the agreed upon time. The dress shopping experience itself was not the best. Our sales representatives from the start gave us the impression that we didn’t belong and that we were wasting their time. My mom asked to use the restroom and they sent her down to the main mall public bathroom until they realized she was with me and then offered her the private Pronovias bathroom. My stylist also didn’t say very much at all and I had to ask so many awkward questions to find out what to do next. Out of all my dress shopping experiences this was definitely the worst one as they didn’t make you feel special or worthy of being there. But the dress was so beautiful that despite the bitter impression of shopping I still gave them my business. After the purchase the experience only improved as the alterations team was phenomenal!
BRIDES BEWARE!!! I purchased a beautiful dress from Pronovias at the Copley Mall. The sample fit me perfectly. The sales associate suggested ordering one size up and altering it. M...
onths later when my dress came in, it was virtually unwearable. They ordered two sizes up from the dress that fit perfectly.
I took the dress to an outside tailor as I no longer trusted Pronovias. It needed $2,200 worth of alterations over the course of 8-10 appointments (it is still incomplete)! I had to miss work on multiple occasions to see the seamstress. It is a completely different dress. Customer service offered no recourse.
Beware!!!
Paige was who we primarily worked with at Pronovias and she was so wonderful to work with. She always made me feel completely normal for anything i asked, even for picking which s...
ide of the shop i did my fittings because i preferred the mirror! She was so helpful and responsive, and helped fine tune my already beautiful dress to be absolutely amazing! Both seamstresses that they have in house were absolutely amazing, and added some amazing unique features to my dress that i was absolutely obsessed with and made a dress i loved into a dress i couldn’t live without.
Bought my dream dress from them. I’m a size 22 (didn’t know that going in as I’ve never tried a dress on). They didn’t give us a heads up that the surcharge for a dress that size i...
s $900. We found out as we were paying for it. Incredibly disappointed with them for not telling us up front. I wouldn’t have even tried on the dress
I bought my dream dress from Pronovias Boston at Copley. After many alterations and reinforcing the bustle button to be "virtually indestructible" the bustle button broke just bef...
ore my first dance causing me to trip all over the dress. Pronovias was unwilling to fix the button or compensate me for this inconvenience, not that it would change my already tainted memory of our first dance. Super disappointed in the company.
What a wonderful experience! Lindsay was amazing and knew the perfect moments to step up and help vs. step back and let me enjoy the moment.
Had a fantastic bridal experience with my daughter at Copley location. We were able to browse the bridal collections, try on many dresses. It was a very relaxed appointment without...
pushy sales or rushing us through the appointment. The appointment was restricted to 2 guests, however, we were able to go back after dinner for other members of the family to see her favorite dress. We did end up saying 'YES' to the dress and also 'YES' to the mother of the bride gown! It was so much fun. I did asked about the negative reviews regarding alterations and previous customer complaints - Lindsay and Marelen were both very frank and honest about the challenges they had with resources, shipping, and scheduling through out the pandemic resulting in backlogs in dresses and alteration scheduling. I am confident that having ordered a dress more than a year in advance that we hope to minimize scheduling issues. Thanks for the team at Pronovias for making it a fun experience!
Looking for the perfect wedding gown? Pronovias definitely have the best selection in town! I found my dream wedding gown in this bridal store. The staffs are very helpful, especia...
lly Lyndsey who assisted me through my wedding gown journey. the wedding gowns are made of high quality. I love my wedding gown, every detail was made to perfection. Definitely recommending this to all the bride to be out there.
This place is great! A great selection of dresses and super great quality and service! The price is also pretty reasonable for such high quality dresses!
Contact
100 Huntington Ave., Boston, MA
Pronovias - BOS