Had a fantastic bridal experience with my daughter at Copley location. We were able to browse the bridal collections, try on many dresses. It was a very relaxed appointment without pushy sales or rushing us through the appointment. The appointm...ent was restricted to 2 guests, however, we were able to go back after dinner for other members of the family to see her favorite dress. We did end up saying 'YES' to the dress and also 'YES' to the mother of the bride gown! It was so much fun. I did asked about the negative reviews regarding alterations and previous customer complaints - Lindsay and Marelen were both very frank and honest about the challenges they had with resources, shipping, and scheduling through out the pandemic resulting in backlogs in dresses and alteration scheduling. I am confident that having ordered a dress more than a year in advance that we hope to minimize scheduling issues. Thanks for the team at Pronovias for making it a fun experience!