Pronovias - HOU

Truly a nightmare of a wedding dress experience. My fitting experience was positive and I loved my dress. The fitting and alterations process was a complete nightmare. My dress sat from my first fitting in July with no work done until October when they called me and rescheduled my second fitting saying they needed 1 more week to work on it. I arrived for the rescheduled fitting from out of town only to be told my dress was in New York and not even in the store. They offered a partial refund for the inconvenience. When I finally got to my second fitting the bustle was completely wrong and they asked if I wanted to just take the dress. So I paid for 2 fittings and only got one. Then when I went to leave they held my dress hostage until I paid the amount that they had offered to refund me. They told me I would need to reach out to corporate through the online portal to resolve it and wouldn't even give me a contact. So I did that, and a month later I haven't received a response despite them saying I would get one in 48 hours. DON'T BUY YOUR DRESS HERE.