About this vendor
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Reviews
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3.7
out of 5.03 reviews
Truly a nightmare of a wedding dress experience. My fitting experience was positive and I loved my dress. The fitting and alterations process was a complete nightmare. My dress sat...
from my first fitting in July with no work done until October when they called me and rescheduled my second fitting saying they needed 1 more week to work on it. I arrived for the rescheduled fitting from out of town only to be told my dress was in New York and not even in the store. They offered a partial refund for the inconvenience. When I finally got to my second fitting the bustle was completely wrong and they asked if I wanted to just take the dress. So I paid for 2 fittings and only got one. Then when I went to leave they held my dress hostage until I paid the amount that they had offered to refund me. They told me I would need to reach out to corporate through the online portal to resolve it and wouldn't even give me a contact. So I did that, and a month later I haven't received a response despite them saying I would get one in 48 hours. DON'T BUY YOUR DRESS HERE.
My experience at Pronovias was top notch from the moment I walked in until the moment my dress went out the door! My dream dress didn’t come my size but Ashley brought it out, held...
it up and talk me through every detail. I ended up buying a dress I couldn’t fry on and was SO glad I did. The dress came in early and they actually let me come in early to try it on when I didn’t have an appt because my sister came into town unexpectedly. When I came for my first official fitting the seamstress worked with me to make sure everything was perfect. I had to go back several times to adjust the bust of the dress and they were amazing every single time! They were determined to make sure I felt comfortable and beautiful! I highly recommend Pronovias and Ashley!
I got my wedding dress here and I am so in love with it! I wish I could wear my dress every day. The tailoring was perfect after I lost weight for the big day and made my vail per...
fect to have a flipping option.
The girls were great and super friendly. Made my shopping experience special!
Contact
5115 Westheimer Rd, Houston, TX
Pronovias - HOU