I’m writing this before my final fitting which they called to reschedule like every other one of my appointments. So far I have been very happy with the dress, the seamstress and the experience of trying on and picking the dress, despite covid....
Everything else has been very negative. My first fitting my grandmother came into town, I called to confirm my appointment days ahead of time and got a confirmation email, but the night before the fitting at 5:30pm Pronovias called and told us the dress is stuck in customs. These things happen especially with the virus but to confirm the appointment with no dress and wait until the last moment is unacceptable. They repeatedly blamed the lack of communication on the time difference with Spain which is a comical excuse. Apparently they made an appointment without checking with me for the following week, once again they call the night before and say the dress is still in transit, didn’t matter because I wasn’t in town but still odd they would do that. Fast forward about two weeks still no dress, I call periodically to check and get told the dress is still in transit, eventually I start asking about tracking numbers and various procedures when a dress is lost. Mind you during this period of time my dress was discontinued so if it’s lost there wasn’t a way to get another one made. At this point I start looking for another dress which I will have to buy off the rack somewhere since we are about 2 months away from my wedding during a pandemic and I am not a sample size so it was stressful. Pronovias was no help and wouldn’t even discuss alternatives, before we called Amex for a refund we decided to try to speak to Pronovais one more time. On this final call we got the right person on the phone who finally went to check the stockroom, turns out a the dress was there the whole time and had been mislabeled. Pronovias had no idea where the dress was and had lied about it being in transit and stuck in customs. I decide to let it go and just move on, I had the dress I wanted. I show up for the first fitting and it goes well but no acknowledgement of the massive screw up, no discount on the additional $300 in alterations or the veil. Second fitting they call me the night before and tell me my seamstress has off and asks me to reschedule. The appointment was booked for weeks their scheduling error isn’t my problem, these things happen but it’s one screwup after another. The dress fits but we are still a few weeks out so we decided to have a final fitting. Now it’s the week before my wedding and they ask to change my appointment again because the seamstress is off. I would prefer to work with the same seamstress but I do not have time to reschedule the week before my wedding. I don’t live in the city, all these appointments were large chunks of time in the middle of the week that I had taken off work. The communication terrible, customer service terrible, I’m happy with the product BUT I’m not sure if it is worth my time and the stress especially while trying to plan a wedding during a pandemic.
Reviewed On 4/05/2021 by Edward C
If you want to purchase your wedding dress from this store, think twice! You are more likely to get a dress in wrong size right before your wedding.
I purchased 4 dresses from this store. I ordered sized 2 and it comes wi...
th sized 8. Disappointed! Then, I get a call say they can give me a size 6 and offer 10% off. Seriously, are you kidding me? It's like I order a size 10 shoes, then you send me size 8 and say 10% is enough.
No more to say. Just, be aware!
Reviewed On 12/18/2020 by Lisa E
SAVE YOURSELF THE TEARS, HEADACHE AND HEARTACHE, buy a dress from anywhere else! There are so many other great designers available who care about how they treat their customers. I have no doubt every negative review on google is 100% accurate a...
fter my year and a half long troubles with this store and company.
They ruined the dress I had to settle on after messing up the first order. And overall made the experience of getting a wedding dress an absolute nightmare. My wedding was postponed 2 weeks before it’s original date and choosing a dress from them was and continues to be the worst experience of all. Their customer service will not help and they will drag you along endlessly instead of resolving the issues.
Reviewed On 12/01/2020 by Stefanie L
The dresses at Pronovias are beautiful and the people there are nice, but the communication between staff is unacceptable. My consultant, Erin, was incredibly in tuned with my vision and did not pressure me into trying something on that I wasn’...
t interested in. She listened to what I wanted and made my experience fun and enjoyable. The seamstresses were also extremely talented and altered my dress to fit me like a glove, however, my veil did break on my wedding day because the seams on the comb came undone. I also had some issues with appointments. During one of my visits, there was a miscommunication between the consultant, seamstress and store regarding my appointment time. My mom, sister and I took time off work to go to the appointment, but when we arrived at the store, the front desk had no record of the appointment being made. Then after waiting a long time, the seamstress said that the dress wasn’t ready, so we had to leave empty-handed. It was a huge inconvenience and incredibly frustrating because we live an hour outside of the city and had to rearrange our schedules just to leave with nothing. The manager of the store, Trianna, was very apologetic and did seem genuine in wanting to make things right, so to accommodate us, they gave us an additional appointment before store hours, but when we arrived, the doorman was very rude and would not let us in. We understood that he was just doing his job, but the store should’ve informed him of our early appointment. I really did love my wedding dress, but the miscommunication and experience I had at the store could have been avoided.
Reviewed On 10/21/2020 by Michelle C
I said yes to the dress, and it was the best experience ever! I have to say I chose my dress and bridal salon before reading any reviews because I fell in love with a particular dress that I had seen online. After reading the reviews for Prono...
vias, I was definitely a little nervous that this was the place I chose because the reviews were awful. Well, it taught me not to believe everything you read because they couldn’t have been more wrong! I was at their flagship store in New York 4 separate times for my initial try-on, and then 3 fitting appointments. Each time, I was in and out. They took me on time for all of my appointments, and couldn’t have been more helpful with ordering my dress and setting up future fittings. Mu dress arrived on time, even in the middle of a worldwide pandemic. My seamstress, Mauriz, was the sweetest lady and did a fantastic job altering my dress. She even made me a matching face mask from the extra fabric. Clara, the manager was amazing and very knowledgeable about all things bridal. Overall it was an excellent experience, and I would highly recommend getting your dress here!
Reviewed On 10/10/2020 by Teresa P
I found my DRESS exactly 6 months before my then wedding date. I tried on a few with Hannah when I fell in love with one in particular. She assured me the dress would arrive in time which it did. I I had to reschedule my wedding due to the pa...
ndemic, as so many people did, but I was able to reschedule my fittings and have my dress ready for the new date. I met with seamstress Elaine who was so kind, professional and reassuring. She is the best and really knew the details of Pronovias dresses. I love my dress and received so many compliments on it throughout the whole day.
Reviewed On 7/21/2020 by T V
The most unprofessional company from store level to their customer service sales reps I have ever witnessed in my life! ATTENTION BRIDES: if your hope is to get a Pronovias dress for your wedding, I would highly recommend going to any other bri...
dal store. Pronovias sells their dresses at their store locations for a significantly higher price that any other bridal store! You can take these dresses to any seamstress and they will be able to match the lace no problem! I had the unfortunate experience of also being insulted by sales rep Marelen Salas via email over the incompetence of their store! I would highly suggest going to a different bridal boutique! I did end up purchasing a Pronovias dress at a much better bridal boutique. Even if you have an appointment scheduled, they will treat you as if you are a walk in. Just do yourself a favor and before you ruin your whole bridal dress shopping experience Just go anywhere else
Reviewed On 7/21/2020 by Caroline A
I am deeply disappointed with the way Pronovias handled the dress process with me during the COVID crisis. The response rate via email was dismal. While I completely understand that my first fitting appointment needed to move because of NYC re-...
opening timelines, I had to be the one to reach out to the Pronovias team to ask whether the appointment was happening. When I asked for a refund for the dress I was told you could hold it for a year or I could lose the deposit, despite the fact that my wedding was still happening on August 1. They essentially held my dress hostage. I will never use this company again and will do my part to ensure anyone I ever interact with never uses your company. Pronovias is nothing but a money hungry organization that in a time of crisis was unresponsive, rude, and lacked empathy for the stress their clientele was going through.
Reviewed On 6/17/2020 by Bonnie C
After seeing other reviews I am really worried about my dress. For me, the appointments were very pleasant. The post-appointment customer service was the opposite.
I ordered my dress in January and the first fitting was scheduled in June, deli...
very two days before the wedding in September.
The Covid-19 pandemic hit and NYC has been in lockdown since March. Having heard nothing and seeing that the City will start to reopen, I reached out to Pronovias. I asked whether I needed to reschedule the first fitting (which was two days away) and whether they would deliver the dress on time. I got a response telling me that I can reschedule it to end of July (leaving 6 weeks between first fitting and the wedding).
Worried that time is tight, I asked again whether the dress will be ready on time. I got no response.
After a week, I was upset at the lack of response and worried that they were avoiding to answer because they could not get it done in time.
I wrote again to the company, requesting to cancel the order this time and finally got a response! The email said I cannot cancel, or return, or receive any refund. But they finally told me that their production and logistic teams were operating during the pandemic and they would make sure to give me the dress on time. (I wonder how the world was in lockdown yet they continued with production but they said it, so it must be true, right?)
The tone of the email was polite yet condescending. Honestly, I would not recommend Pronovias. I have not seen my dress so I cannot speak about the quality. But the service post-ordering was very bad. I hope I can get married in the wedding dress but I will start looking for a backup.
Reviewed On 1/24/2020 by R A
Terrible experience. Two appointments that were both unpleasant and rushed.
Reviewed On 11/15/2019 by Nicole T
I was very happy with the end result of my gown. However, if you want a certain level of attention from a bridal shop, don’t except it here. Each time I went for a fitting or alterations, I was met by different staff members, so there was no co...
nsistency. Also, twice I was given appointments over the phone which were never recorded. There was a wait time for all appointments, even to take my finished dress home. On one occasion, all of the other customers were greeted with champagne except for my sister and myself, so we felt left out. Unfortunately the customer service does not match the beauty of the gowns.
Reviewed On 10/15/2019 by Theresa C
Think twice before purchasing a dress here and more importantly, having it altered here. My daughter purchased her wedding dress and I purchased my mother of the bride dress at the NYC salon. Both dresses were beautiful, however, each time we w...
ent in for fittings we always felt rushed. At our final fitting/pick-up, staff wanted to just give us our dresses without the opportunity to try them on one last time. (We refused this and were able to try them on). The day of my daughter’s wedding, I put my dress on and when I bent down to put my shoes on, the right side bodice seam of the dress split open! Upsetting, to say the least!! Fortunately, our bridal planner was there and had some strong needle and thread and was able to sew it for me. Not what I expected after paying $400 for alterations! When I called Pronovias to speak to a manager about what happened, I was told no one was available and I was given an email address. I emailed a manager a week ago and have yet to receive a response. Extremely disappointed in the workmanship and level of customer service provided by this company.
Reviewed On 9/27/2019 by Kait I
Now that I have my dress in my hands I wanted to review pronovias NYC flagship. I had an AWFUL experience from the beginning in January when I went to pick out my dress. I found it at kleinfelds but hated the factory feeling the store had so I ...
went to pronovias to purchase the dress from the designer. They stuck me in a corner, didn’t offer me or my bridal party anything to drink and served us warm champagne because we asked for it after I said “yes.” I wanted my dress ordered lined because it was sheer and they said no problem, I even called the store the next week to confirm. Dress came in sometime in the beginning of July and that’s when I had my first dress fitting. The dress came unlined so it was wrong and they told me it was too late to order another dress but they promised it was an easy fix. I scheduled my next fitting for a few weeks later and they call me 30 minutes before my fitting to tell me that they double booked me and I should reschedule. I was already in the city so I told them I would see another seamstress. I was expecting my dress to be lined and they did nothing except take up the length a little. They told me they couldn’t line until it was fitted which I understood and was told it would be done the next time I go in. A few weeks go by and I go to another fitting to find the dress still is not lined but they put white fabric over some of the boning in the bodice. I schedule yet another fitting (#4 if you lost track) 2 weeks later and the dress had no work done. I spoke to the director and he was very apologetic and told me he would take 10% off the alterations (which were $800). He said the dress would be done in a few weeks but I was adamant about coming in the following week. So I went last night to my final fitting and the lining still was not done. I can’t make this up. I spoke with the other director this time and she said they would fix it for the next fitting but I sat in the lobby and wouldn’t leave until it was done and the dress was in my hands because I am getting married in 2 weeks. I sat in that lobby for 2 hours. They ended up refunding all of my alterations but the whole experience was horrible. I had to take my dress to another seamstress to fix what they had done. They have beautiful dresses but I would not recommend anyone getting their dress from pronovias NYC.
Reviewed On 7/28/2019 by Kate S
I had such a hard time finding my wedding dress, I think I went to maybe 14 different appointments. I finally found what I was looking for at Pronovias. The staff helping me with the appointment was extremely friendly and pretty helpful. I thin...
k their selection is really great and they can serve a breadth of price ranges and the dresses are made really well. I had the best experience with my seamstress Julie. She was so incredibly thorough and really knew what needed to be done to make the dress fit me. I did have an issue with pickup that was pretty unfortunate. I showed up to try on the dress one last time and pick it up the day I was leaving for my wedding and I was told they were running behind. Upon waiting and pressing the staff for a reason, they vaugley blamed it on Julie being late that day. An hour after my appointment time I was finally able to try on my dress and Julie explained to me they had booked another bride right before my appointment time and that she had gone over. I just think the situation was very mismanaged. Another bride shouldn’t have been booked so close to my appointment. If she was going over her allotted appointment time, they should have made her wait as her wedding was not for months and months and I needed to leave for mine…..and for the seamstress manager to blame it all on Julie….just not great. At one of my earlier appointments I saw another bride have difficult with her dress pick up….they couldn’t find her dress…she was also trying to leave that day for her wedding. Everything up until my pick up was great, but the pick up process…be forewarned!
Reviewed On 2/12/2019 by Ana R
Loved my wedding dress! ❤️
Reviewed On 1/23/2019 by Gina L
I couldn’t have been happier with my experience here. The girl who helped me pick out my dress was very helpful in finding the perfect dress for me. Elaine did my alterations and she was wonderful! I had 3 fittings with her and my dress fit per...
fectly the day of the wedding
Reviewed On 12/12/2018 by Laura T
SEAMSTRESS STREAKED BLOOD ON MY GOWN - READ ON:
Please, Please, Please order a Pronovias dress but avoid the flagship location in midtown Manhattan. I was not one of the small, pushy, bridal boutique kind of brides. So, I found the huge, glamo...
urous flagship store very attractive because they do tons of business and don’t push you into anything. I liked the big setting. But what happens with a big setting is that you get lost and this is what happened to me:
Last fitting - I scheduled a month in advance and brought my whole family with me to “learn to tie the bustle and take the dress home.” All appointments scheduled way in advance. NO WORK HAD BEEN DONE ON THE DRESS. Nothing. I was forced to come back 1 week later right before my wedding. Extremely stressful.
Coming back right before my wedding - NO WORK HAD BEEN DONE, AGAIN. Sat in waiting room for 45 minutes while manager falsely chatted me up. Seamstress arrived sweating and thanking me for giving her “more time.”
After taking dress home - Opened the bag. Seamstress had pricked her finger and streaked BLOOD DOWN THE FRONT OF MY GOWN. 4 days before my wedding, forced to find out of town dry cleaners and pay 300 bill. Then noticed, garnet was SNAGGED on the lower part of the dress. Didn’t bother fixing it because blood was main concern. Total mess. Contacted store. All they did was apologize and pay for the dry cleaning.
Contacted corporate after wedding - Asked for a full refund on dress because they RUINED the week before my wedding with stress and dry cleaning bills and drama. They absolutely refused to refund me (It was only 1700) and said they did enough paying the dry cleaning bill.
So, get your Pronovias dress at one of the many NYC shops, not the flagship. TOTAL NIGHTMARE. I should be suing them, to be honest.
Reviewed On 12/05/2018 by Emily S
Trianna was great in helping me find my dress and Grace was amazing tailoring my dress to be exactly what i wanted. Highly recommend.
Reviewed On 12/03/2018 by Lauren M
I went to a few bridal places and every dress I liked was a Pronovias so I decided to take a trip to New York to visit their flagship store. I was so excited thinking I was going to be able to try on all the dresses I’ve seen on the website. Wh...
en I arrived my sales associate asked me what I was looking for in a dress I told her sleeves and ballgown or a-line. Once we were settled she allowed me to pick out some dresses. I was so disappointed in their selection. There was about 5 dresses I could try on with sleeves in the style I was looking for. I have been to smaller boutiques who had more of a selection of Pronovias long sleeve dresses then they had. All the pictures I showed my associate they didn’t have. My associate was very nice and helpful but needless to say I walked out without a dress.
Reviewed On 11/16/2018 by Jen K
Picking the dress was wonderful. I found a great dress. (Trianna is fantastic!!)
However, the tailoring experience was awful. I know of others who had great experience so I think it's hit or miss. I had Maria and she was really rude and harsh...
, and made the process very stressful. She even snapped at me and my mother when we asked for her opinion. My dress ended up okay, but not as good as it could have been if the seamstress had been kind and listened.
Reviewed On 11/15/2018 by Marisa F
I wish I listened to the reviews, they absolutely RUINED my bridal moment and it was such a stressful and terrible process going for my fittings. The dresses are absolutely beautiful and with every boutique I went to, I was always drawn to them...
. Seemed like it made sense to get a dress directly with them, but once they make the sale, the service significantly declined. They tried to shuffle my seamstress around and pushed me to do them so late that at the end, when my dress still needed adjustments, there was literally no time to do it. On top of that, beading was missing from the dress. Do yourself a favor and find the dress you love there and just get it or alter it elsewhere. NIGHTMARE!
Reviewed On 10/29/2018 by Kiara M
Ladies, PLEASE read this and save your time/energy. I wish I would have. I am not one to leave harsh reviews BUT I know what its like to be a bride and go through all the planning/work/emotions (some of which could be prevented). The designer ...
itself is AMAZING. I LOVED my dress. I recommend you find a pronovias dress at a boutique but NOT the flagship store in NYC. I did 4 total fittings to finally go in the "suppose" last day of my fitting and take my dress home but have to deal with mean-ugly attitude from the staff. Apparently my 4th fitting wasn't suppose to be my last (this was 15 days prior to wedding day + I live in Maryland) although my mother, grandma and myself are all witnesses that we WERE told this would be our last fitting. The staff has poooor poor customer service. They basically argued with me that they never said that. Whenever I would try to call the store, front desk was rude and unhelpful. Ladies, please don't go through everything I did. I vouch for the dress; its beautiful! but not the flagship location. I wish you the most beautiful, helpful and smooth bridal dress experience. xoxo
Reviewed On 8/21/2018 by Kristen K
Obsessed with my dress but it was very heavy (a lot of beading) so I found myself pulling it up a lot by the end of the night. Got my dress from the flagship store so 4 trips into NYC wasn’t the most convenient but I loved my dress so it was wo...
rth it in the end. Before getting my dress from Pronovias I read some negative reviews about the alterations department, however, Grace did an AMAZING job with alterations - she listened to every concern I had and made me feel so beautiful in my dress! Highly recommend!
Reviewed On 8/08/2018 by Meg O
Pronovias was the only vendor I had issues with during my wedding planning process. Due to TWO mishaps by Pronovias, I had to switch my gown less than two months away from my wedding date!! To put it lightly, the errors were incredibly stressfu...
l to deal with and I was left scrambling trying to find another style that I liked. The staff was, however, accommodating after I had expressed my extreme displeasure. On the plus side, Pronovias has a wide variety of styles, fabrics, embellishments, etc. and you can customize your gown (for a fee) if you wanted to. The dresses are reasonably priced for wedding gowns. I would say they’re a step above David’s Bridal in terms of budget but are much better quality. Given my issues with the New York flagship store, I would highly recommend their dresses but would strongly encourage you to buy them at another retailer!
Reviewed On 6/11/2018 by emily r
The one word I can think of to describe how my experience with Pronovias has been is "defeating." The level of incompetence in this store from an alterations perspective has been absolutely staggering.
I'm going into my wedding weekend feeli...
ng down and brow-beaten as a result of 4 botched fittings with very little recourse, attention or customer service. Since my first fitting, I've had to deal with a variety representatives in the store who first ordered the dress in the wrong color (after waiting a year for delivery). Next, there were extended debates over whether or not they could alter the dress to my specifications - with conflicting viewpoints from various representatives in the same store. Hourlong+ wait times, arguments on the phone, reschedules, missed deadlines - I'm honestly stunned by how poor the experience was, given the high cost of the dress. For my final fitting (which should have happened weeks ago, but we've had to schedule ADDITIONAL fittings due to the inability to alter correctly) the dress finally fit well enough - but the buttons down the back were in absolute disarray. I had to point this out to the seamstress, I had to request to speak to the floor manager for the 3rd time, had to wait another hour for a fit...net/net, I've had to specifically argue for and direct every single piece of this process, and it's frankly, it's been exhausting. I wish I could have trusted a set of what I believed to be professionals to handle this for me, but it sadly wasn't the case.
If you find yourself looking to purchase a Pronovias gown, buy elsewhere! There are many bridal stores in Manhattan as well as nationwide that carry designs by Pronovias - stay as far away from the alterations department as you can, and save yourself hours of stress and sadness.
Reviewed On 5/07/2018 by Anna R
Loved my entire experience here! My sales woman, Tanya, was right on point and chose dresses for me that fit my body. I ended up with a dress that I would never have thought was for my body type, and it was great! The dress had to have some maj...
or alterations, and I was terrified. When it was time for my first fitting, I lost 30 lbs since ordering the dress, originally it didn't even come in the size that I needed, so I had to order a size smaller. the work that had to be done was out of control, when i went back for my first fitting (Navina) did everything plus more! She applied more lace to cover the areas I wasn't comfortable with- she did this on her own and it was AMAZING! the second fitting only needed minor adjustments, I couldn't be happier! My dress bustle held up all night, I was concerned since the beading on the train made it quite heavy and I was super comfortable throughout the entire day and night. I honestly think the cost of alterations was so minor based on how much work was done. I will recommend them to anyone anytime! Thank You for making me look beautiful on my special day ♥
Reviewed On 1/11/2018 by Tanya B
To all brides searching for their wedding dress -
Do NOT waste your time at the Pronovias Flagship store in New York City - from start to finish my entire experience was disappointing and extremely underwhelming.
I started my dress journey ...
like all brides to be- confused by the vast terminology and unsure what style or fabric I would like best. I quickly learned that a lace top with crepe bottom in an A line fit was my dream, hence how I ended up obsessing over the Pronovias dresses - one in particular, Drenina.
After trying many bridals shops in my area in hopes someone would have the Drenina, I learned that the dress isn't apart of Pronovias rental program, which left Pronovias' Flagship in Manhattan as my only choice.
When I contacted Pronoivas by phone they told me they did indeed have the Drenina at their NYC location. My mother, sister and I instantly changed our schedules and spent the money to make the trip from Virginia to NYC to their store in order to see the Drenina. I made an appointment and when completing the questionnaire I made it very clear that the Drenina was my #1 dress that I was most interested in trying on.
Despite my efforts prior to my appointment, when I was I introduced to my 'personal adviser' and shared my excitement to finally try on the Drenina, I was instantly told that they would have to 'check' to see if they had this dress in their inventory. There was no acknowledgement of my requests for this particular dress nearly a month ahead of my appointment per the request of Pronovias themselves. At that moment I got a pit in my stomach, but when she came back she mentioned nothing about there being an issue. I proceeded to try on the first dress she had selected for me but it was nothing like the Drenina, so I asked to try on the Drenina and that is when I was informed it is at an "off site location" and not possible for me to try on today.
As you can imagine, it was extremely upsetting and frustrating. I called in advance to confirm they had the dress and I communicated very clearly in my email that this was THE dress I had to try on. I understand it was not the advisers fault, but her not acknowledging or addressing the issue/offering some resolution to the fact that they did not have the dress from the beginning is unprofessional. She showed no empathy or desire to meet my, the clients, expectations. Plus she couldn't even provide similar alternatives for me to try on. It was horrible and I quickly wanted to leave the cold and unfriendly environment that Pronovias offered. It was a great disappointment and I would not recommend any bride to waste their time and money to travel to the flagship store in NYC in search of finding their wedding dress because despite their claim that they can and will, Pronovias cannot provide it for you.
Reviewed On 1/10/2018 by Samantha M
*WARNING* This store is not where you want to buy your dress! I truly believe this store is not concerned with selling dresses because they made it so miserable and difficult to 1) get an appointment and 2) the appointment was terrible! The sal...
es associate was less than helpful (brought me two dresses when I said I was open to anything) and the store was littered with old coffee cups and water glasses from previous clients. The dresses are beautiful and very well priced but do yourself a seek the designer out at another salon!
Reviewed On 1/04/2018 by Ang S
Bought my gown here and after 5 fittings was so happy about how it turned out in the end. I told my seamstress I was concerned about the fact that it was not tight on my waist but she said it should be no problem. Before I even got to church th...
e buttons in the back of my dress unbottoned and this was the problem throughout the whole day. I was so annoyed. After the 2nd dance of the night dress ripped in the arm pit, a huge rip! After the 4th the back of the dress ripped and to add to that the dress stretched out throughout the day that it was so long I had to hold it for every dance and kept pulling it up . A seamstress should take all this into account. I paid way too much for this dress for it to rip in every place possible. Save yourself the stress and money. Horrible quality, overpriced alterations and overall a nightmare.
Reviewed On 12/03/2017 by Caroline W
My dress was stunning but I wouldn’t advise anyone to purchase their Pronovias gown here. As similar reviews stated - the alterations were a nightmare. I went back so many times and each time my mom and I were the ones advising the seamstress o...
f solutions to some of the problem we were having. My planning of my wedding was so easy - unfortunately this was the one downfall of my wedding planning experience. The ladies who were in charge of making my dress perfect didn’t seem to care - one suggested I lose weight to make it fit better. My dress wound up looking great but wouldn’t stay up over km boobs so I was that girl at her wedding constantly pulling her dress up. The ladies knew this was my concern but like of told me ‘ it is why it I”. Buy your pronovias gown at Kleinfeld or one of the many other boutiques. The only amazing this about this salon is tRiann - the co manger. If you go you must eye her. He is truly. Gem be greg t why he doe!
Reviewed On 10/15/2017 by Marissa A
DO NOT PURCHASE YOUR DRESS AT PRONOVIAS. Not only was my experience getting my dress tailored at Pronovias absolutely HORRIBLE, but the fit of the dress on the day of the wedding was a huge PROBLEM. I spent over 25 hours and at least 6 appointm...
ents getting my dress tailored. In the end, they were not able to figure out a way to keep my strapless dress on my body (it kept slipping below my breasts). As a result, they had to add a strap and multiple interior bands to keep me covered. On the day of the wedding, the bands were so tight I couldn't eat (literally) and my neck was severely bruised as the strap was literally holding the entire dress up and wasn't designed to hold that much weight.
The store management, especially Sarah, made the experience worse. Not only did she take over 4 weeks to call me back, she failed to help alleviate the problems during the tailoring. I had seen some bad reviews before I bought my dress and talked to her. She explained the steps the store took to address them. Those steps were not nearly enough -- do not have confidence that the experience will be better for you.
Reviewed On 8/25/2017 by Danielle R
Wish I had read some of the other reviews here prior to purchasing my dress. I have had 4 fittings. On the final fourth fitting they said it might need a few minor adjustments but the dress would be done and I could take home. Was at the store ...
for 3 hours for not so minor alterations to be done. The alterations department of Pronovias is horrific. I had a different seamstress every single time I had a fitting. They didn't know what the other person had done to the dress or why they'd done what they did. One seamstress on the first fitting took boning out. On the second fitting the new seamstress who helped kept saying "I don't know why she took the boning out. You need it."
Also, every time I had a fitting I waited at least 45 minutes before the dress was brought up, even when I had a 10am appointment and was the first one of the day.
Each time I had a fitting there was another bride complaining about the alterations.
Sucks the customer service and alterations department sucks because Pronovias has beautiful dressses but don't bother coming here. Stressful experience every single time.
Reviewed On 8/01/2017 by Grant M
The dresses are beautiful but buyer beware! I ordered a dress from the 2018 Atelier line in April 2017 - my wedding is end of September 2017. They warted me that I might be short of time but that it should be OK. They took my measurements and w...
rote down specific requests about how high I wanted the "V" hem between the legs to go, etc. As this is the Atelier line, i.e. their more expensive "couture" line - I was expecting high end results. One month later my dress arrives with a tag that says "size 4." They charged me $4000 and gave me something off the rack - that now needs over $600 worth of tailoring - and not just basic hemming. The whole top of the dress, for example, needs to be completely redone because the boning in the corset sticks through and looks terrible. Not to mention that it is over a foot too long and all my specific requests had been ignored. Why take them down then? When I contacted them about it they were dismissive at best and refused to do anything. Once they got the sale they had very little time for me. What's more - the tailer I ended up taking it to - an amazing woman who specializes in bridal and who is the wife of a work colleague (don't trust their in house tailer they have horrible reviews) - tells me that the material is actually machine washable (i.e. not good quality) and that the "atelier" concept that they sell to people is "a little white lie." I still like the dress but was hugely disappointed - I was expecting something made to measure, and it definitely wasn't. If I could do it again I wound't go there to be honest. Very sad.
Reviewed On 2/05/2017 by Bayyana H
This was by far the most luxurious and well-appointed bridal salon I have ever been to. My sales person was sweet, kind, attentive, and highly knowledgeable of the inventory. I came in for one dress, but I fell in love with a pick from her and ...
I was instantly in love. Pronovias dresses are the most romantic and show-stopping dresses I have ever seen. Not to mention the best lace. I highly recommend to this store to anyone looking for a luxury experience with a professional staff and beautiful dresses.
Reviewed On 11/13/2016 by Kerri R
I just found my dress today. The entire experience was amazing. Erica treated me like a princess and catered to exactly my style. I recommend Pronovias to all brides.
Reviewed On 9/18/2016 by Rachel R
I could have dealt with the fact that I had to go in five times for fittings, though it took hours each time to get there. I could have even dealt with the hours I waited once I got there for someone to bring my dress up for alterations (they w...
ere still working on the dress...) What I cannot even dream of ever getting over is the lack of communication from the front-of-house staff and managers. After having met the store director at a previous appointment (because of an issue with my dress) she did not even so much as glance in my direction. She could have been welcoming or reassuring, but instead she avoided eye contact and LEFT FOR THE DAY while there were still clients waiting for dresses to be FIXED. Meanwhile, the people who sit at the front desk can hear how agitated all of the customers are getting. The issues are obviously not their fault, but perhaps they could have come over and checked on us, gone downstairs more frequently for alterations updates, or maybe even offered to get us coffee? As I sat for five and a half hours, I saw at least one bride remove her dress from the store to be worked on elsewhere (because no work had been done since her previous appointment), two brides who had flown in from other countries who were also forced to wait for hours though they were on-time for their appointments, and multiple people unhappy with the work that was done (or not done, for that matter.) I think the alterations department is very talented, but overbooked. This isn't fair to them or to the brides. In the end, we were refunded our alterations fee, but this does not make up for the HORRIFIC experience. By this last visit, I had anxiety for days before my appointment, because I never knew what state my dress would be in. Though I was constantly reassured over the phone that I had "plenty of time" for these alterations, in the end we were really down to the wire because of this store's poor management. Pronovias Flagship - a busy wedding season should NOT have an affect on my personal dress experience. Having a company based in Barcelona is NOT an excuse for your poor store infrastructure in New York. An overbooked salon is NOT an excuse for poor customer service. You have been the only stressful part of my wedding experience.
Reviewed On 9/12/2016 by Stefanie I
WORST PLACE EVER. If I could give it zero stars I would. I got my dress here and I've already been back for FOUR alternations. The last time I went in NOTHING was changed on the dress. My wedding is less than two weeks away. They tell me people...
are going to call me but nobody ever does. They could care less. When I tell them that this is a mess they agree and say that they are overwhelmed and that they understand. Not helpful. I am literally picking up my dress today and taking it to another tailor because I can't trust them to get it done. It has been such a stress with less than 2 weeks to go and a dress that is a complete disaster. When I told them I was going to pick up the dress and take it elsewhere they could have cared less. CLASSY!
Reviewed On 9/03/2016 by Lindsey C
BE AWARE!! Great place to buy your dress - but pick it up and go someplace else for alterations!!! They were always three hours behind schedule and had done nothing to the dress since the last appointment!! Worst part is the employees are so ...
used to disgruntled customers they could care less. We finally just left with the dress and will be taking it to a local tailor to clean up the hack job they did.
Reviewed On 8/15/2016 by Erin S
I loved my dress. I was so happy with how it turned out. It was right in my budget and perfectly me!
My alteration lady, Elaine, was the nicest person around and was so happy to work with her.
Reviewed On 8/11/2016 by Knottie1470919511
Wedding dress Couture Collection costing 6,000 euros ordered a year before. The street Tronchet Paris 8th Pronovias store did not even deign to look at the quality of the dress or accessories and inform about what to take with me for the next s...
teps of fitting. Result: the dress showed to me in July has HOLES EVERYWHERE and is LADDERED! And thay have no SHAME. The service is terrible, unfriendly, sellers are not to be trusted, it is a NIGHTMARE. I was told by phone that my dress was about to be made to my measurements, which is completely impossible because they have not taken them. The sellers are not aware of anything and do not know how to manage their store. My wedding is taking place on September the 3rd and they will receive the dress August 16th..... GROSS !!!! They will therefore have to make alterations in 'express' and given the quality of their performance that does not go together with "cleanliness, professionalism and expertise." The dresses are beautiful but believe me you will find one elsewhere as well, your best ally is a good seamstress, so order custom and abroad! If you want the coordinates, my dressmaker is a former chief of Pronovias shop who thought the brand was doing a terrible job offering a really poor quality of work on splendid dresses. So contact me girls if you need her i'll give you her phone nb ;)) PS: I am living in France and the shop concerned is Tronchet Paris 75008
Reviewed On 4/04/2016 by Natalia O
I am over the moon HAPPY! about my experience with Pronovias.
First off, the entrance lobby is stunning! Many screens with wedding dresses on display, several tables where you can sit with your bridal party and wait for your vendor and a huge b...
ook on it, where you can see their many gorgeous wedding dresses. Needless to say, I was happy to wait there.
Then, Kim comes along, super friendly and inviting, she was the vendor that would help me find my dress.
She takes us up to the third floor, and again, absolutely STUNNING place to try on my dresses. She had all of the dresses I wanted to try on. The third dress I tried on was THE ONE! and Kim was super helpful about letting me see the big picture. There was a bouquet of flowers and a beautiful veil she let me borrow to see the big picture and make sure this is what I wanted.
Again, super sweet, super helpful and very professional.
We popped the champagne, celebrated and then gave me all the information on payments. something I loved was that she told me to take extra time to read the contract I was signing. I always appreciate not being rushed or pressured into anything.
Bottom line, GO to this flagship for the full bridal beautiful experience. It made my day!
Reviewed On 8/14/2015 by Laura C
Pronovias made shopping for my gown a happy bridal memory. The store is beautiful, the service is prompt and they provide each bride and her accompanying party, plenty of space, privacy and time to make dress decisions. My consultant worked w...
ith me for over an hour to find my perfect dress.
The alteration experience was not as good. They were pleasant but by no means perfectionists. I really needed to bring another person with me to each of those appointments to double check how everything looked and to make suggestions. My experience was that unless you question something or ask for a specific alteration they are all too comfortable letting things slide. Too bad since they have such beautiful dresses.
Reviewed On 10/05/2014 by Private N
Bought a dress from a sample sale. Great deal! Service was alright. Sales people have a little attitude.
Reviewed On 9/29/2014 by Shefali V
I loved loved loved my dress from Pronovias! It was a show stopper for sure... but the hassle of actually getting the dress after I purchased it was a nightmare. I had to go in 4 times to get the dress to fit me, the seamstress was awful...ever...
ytime I would go in something would be wrong or something didnt fit. it was one day before my wedding and I was ready to take the dress home.. and they forgot to add buttons down the back of my dress that i had specificlaly asked for and paid for. so they did a so-so job throwing them as fast as they could.
Not to mentioned when I was checking out I realized they never gave me my veil. what a disaster!!!! I loved my dress but would never go back there to buy it!
Reviewed On 9/06/2014 by Elizabeth R
I tried on a lot of dresses in my hunt for THE perfect dress for my wedding day. Turns out it was the first dress I ever tried on that I went with- I didn't think it could be possible, but it ended up being the absolute perfect dress. Rhina, ...
the sales worker, was adorable and the seamstress was efficient and lovely. The day of my wedding, I could not believe the reactions I was getting from my dress- people loved it! I felt like a movie star and I'm so thankful to Pronovia's for carrying my perfect, dream dress.
Reviewed On 7/24/2014 by meg w
The team at Pronovias was extremely professional and helpful. The experience was unforgettable and they helped to customize my dream wedding dress.
Reviewed On 6/19/2014 by elizabeth e
I really liked my dress and was generally pleased with my experience.
Reviewed On 6/14/2014 by Heather N
I went to Pronovias knowing that I loved their dresses and style! I went with my mom, grandma, step mom and mother in law to a sample sale and highly recommend if you know you love these gorgeous Spanish dresses that you do the same! I saved ov...
er $1000 on the perfect dress! Everyone at my wedding was amazed at how gorgeous my dress was and kept saying "you can't get a dress like that around here!"
Reviewed On 5/19/2014 by Heather J
I loved the entire process of picking our my dress here. The woman was attentive and brought me dresses I didn't think would work for me but they were gorgeous. I ended up getting the dress I tried on 1st. They were accommodating and I was able...
get my dress tailored exactly the way I wanted it. I went through 3 fittings and came out with the perfect gown. Can't say enough about this place!!
Reviewed On 1/14/2014 by Bonnie F
I loved my dress. I found my experience in the Pronovias store to be FAR more pleasant than in other Manhattan stores (i.e. Kleinfelds). Overall I'd recommend checking out their gowns with one caveat -- the alterations were terrible. The seam...
stress needed a lot of oversight. They didn't get it right on the first or second try. If there was more time before my wedding I probably would have done A LOT more work on the gown because the initial alterations were that bad -- which is a shame because it was a beautiful gown at a relatively reasonable price.
Reviewed On 1/07/2014 by Eileen H
When it came time for me to shop for the perfect wedding gown, I knew that Pronovias was top on my list. The reason for this was I had always dreamed of wearing a lace wedding gown, and Pronovias is well known for their beautiful lace gowns. ...
I went to Pronovias with my mother and we met with Rhina, my bridal consultant. I told Rhina the type of wedding gown I was looking for. Rhina was very nice, friendly and knowledgeable. She chose several gowns for me to try on. The last gown was my dream dress. Rhina also put on the most beautiful veil I had ever seen. I just loved them both. I knew I had found the perfect gown and veil, but, I had an appointment the following week at Kleinfeld's and wanted to keep my options open. I told Rhina about this appointment, and she was very understanding and did not pressure me into ordering the dress and veil. I knew in my heart I would be back to order the dress. I did go to my appointment at Kleinfeld, but, I did not find a dress that I really loved. I went back to Pronovias and ordered my gown and veil. Rhina was amazing! She has a really good eye in finding the perfect dress and made the exerpience so wonderful for me. When I went for my first fitting, I met with Elise. Elise was so friendly. She made my first fitting so much fun. I had a couple of more fittings and the entire staff at Pronvias was wonderful. I had a fantastic experience at Pronvias. I received so many compliments on my wedding day. Many of my guests told me they had never seen such a beautiful gown and veil. I totally agree! If you are looking for your dream wedding gown, you have to go to Pronovias. You will not regret it.
Reviewed On 11/27/2013 by Andrea
I couldn't have been happier with my dress from Pronovias! Sarah was such a pleasure to work with, and made the whole process so easy and enjoyable. Although the alteration process took a little more time that I had expected, the dress came o...
ut PERFECTLY. Pronovias is a beautiful store, and everyone who works there is always pleasant and helpful.
Reviewed On 10/17/2013 by Sarah M
I had a great experience at Pronovias! The sales associate was helpful and had some great ideas, and the tailor took a lot of time to make sure the dress fit perfectly. The entire experience was fun and pleasant, and it was easy to stay in my...
budget. No fake gushing and aweing by the staff, no cheap sparkling wine, just a really nice day with some genuine, informed people who worked hard to make sure I looked great at my wedding.
Reviewed On 10/15/2013 by Michelle
Excellent quality dresses. My dress was Urdaniz. Georgeous lace. Everything from my first appointment to my final fitting went wonderful. Service was prompt, professional and accurate. My dress was fitted perfectly and they even steamed and...
packed my veil (did not purchase there) with my dress. A wonderful stress free experience that every bride should have. Also need to mention the commuter friendly garment bag the dress is packed in; LOVED!!! Highly recommend.
Reviewed On 10/01/2013 by Abbey S
I went to Pronovias in New York because it is their flagship store and I was really interested in trying on a dress from their new collection that wasn't available anywhere else at the time. From the time I went to try on the gowns, we felt so ...
welcome. Kate was our bridal gown consultant and she was so friendly, approachable, and really took the time to get to know my mom and I. She took the time to get to know me and my fiance's story, what we had envisioned for our wedding and what I was hoping to find in a gown. She took us to a different floor in the building and it was as if we had our own suite to try on dresses. We had Kate's undevided attention. She pulled dresses that I had told her I was interested in, but she also pulled a few just based on what I had described that I wanted. All of the dresses she brought were flattering on my body type. It made me feel great to get into each and every dress and feel beautiful. Not only because all of the dresses are amazing, but because I think Kate really chose dresses that she knew would look great on my figure. I had been to other salons before where I had horrible experiences because consultants kept pulling styles for me to try that were very unflattering and I would leave with very low self-esteem, convinced I would never find the perfect dress. That wasn't the case at Pronovias. When I found "the one", Kate brought my grandmother, mom and I champagne to celebrate. Over the next few months, we made a few more trips for fittings and although we met with a seamstress, Kate always took the time to pop in and catch up with us and see how everything was coming along. Maria was our seamstress and she did such a fantastic job making the dress MY dress. When it got down to the week before the wedding, I still had a few minor alterations to make to the dress and I was nervous because we didn't have time to make another trip to NY to pick the dress up. They overnighted the dress to us just a few days later and it arrived in perfect condition.
Overall, the experience was fabulous. Yes, the dresses are a lot more expensive than most, but it was worth it in every way!
Reviewed On 9/29/2013 by Shari A
Pronovias was the last dress shop I visited in my wedding dress search. I visited several places in NY, Westchester, and Connecticut before finding Pronovias. The staff was extremely helpful, when you arrive they have you look online as various...
styles of dresses and pick out some examples that you like. This is helpful so your time with the dress consultant is not wasted and she gets and idea of your preferences. All of their gowns are displayed beautifully so you can see what you are looking at versus in a backroom. The dressing rooms are gorgeous and have enough room for your mother or maid of honor to attend your initial appointment.
My experience after purchasing the dress got even better. The alterations team was fantastic! Every fitting appointment started on time and the seamstress was a delight to work with. I was actually sad the day I picked up my dress that I would no longer be working with this amazing team. Pronovias has beautiful dresses and has first class service. THANK YOU!!
Reviewed On 9/17/2013 by Dawn
I wanted a beautiful "grey" wedding dress. This was extremely hard to find but then I stumbled upon the Pronovias Zoco and fell in love. When I went to try it on I was scared I'd be told that the dress was thousands of dollars and I'd have to p...
ut it back on the rack. To my surprise it was less than $900 with $200 for alterations. It was the first and only dress I tried on and the one I purchased. My seamstress Tony was amazing. I think I had 4 or 5 fittings and she was extremely patient with my requests. In the end I got a perfectly fitting dress and looked amazing on my wedding day.
Reviewed On 7/18/2013 by Stephenie D
Sara was my salesperson and she was wonderful. I had a long day of dress shopping and was feeling discouraged when I came to Pronovias. Sara put the sparkle back in the day and found me the most perfect dress! I chose the Planeta. I was worried...
that it was too poofy but it ended up being perfect and I was totally in love with it.
Everyone there was great. I was able to have as many fittings as it took for it to be perfect without any extra charge.
Reviewed On 7/14/2013 by Razia K
I got my dress at a sample sale and it was SOOO worth it - I saved 80%!!!! Just know that once you buy from a sample sale, the dress is sold "as is", s you need to take care of alterations. However, they do provide you with a list of their seam...
stresses who tailor on the side.
Reviewed On 6/12/2013 by Jessica D
I must have visited 4 other dress shops before finding Pronovias and I am so happy I didn't settle until I found THE dress! Pronovias is amazing, these are not dresses, they are works of art and each one is incredible. The service was fantastic...
and they really listened to what I wanted and my vision. From start to finish the process was easy and painless. And the most amazing part, the prices were surprising reasonable for the level of service, quality of the gowns and location. Will be back if I ever need a formal dress!
Reviewed On 5/18/2013 by Sara
I had a great experience here. It was the only place I went to try on dresses. From my first appointment to my final fitting and pick up, everyone was kind and professional. I also bought my veil and sparkly hair comb here. Good prices and ...
beautiful stuff. I got many, many compliments on my dress.
Reviewed On 4/30/2013 by Danielle D
My dress was a work of art and I couldn't imagine being dressed in anything else that day
Reviewed On 3/18/2013 by Kirsten B
I got my dress at one of their sample sales but would have gladly paid full price for my dress. It was so beautiful and amazing quality. I got my veil and head piece there as well.
Reviewed On 2/20/2013 by Stacy B
My dress was PERFECT. Lea knew exactly what would look great for me. She picked my dress on the first shot. THANK YOU LEA! Every time I came for an appointment they were great. Made sure the dress fit me perfectly. Whatever needed to be d...
one was done. I loved my dress!!!
Reviewed On 12/28/2012 by Raquel E
I came with my best friend who's also getting married and who had the appointment. I thought it was a beautiful store and the sales associated was nice, but they only showed her 6 dresses and said ok go home and think about it and give us a cal...
l. I felt they cut our time short and should have shown we more dresses.
Reviewed On 11/04/2012 by Kalli C
Pronovias is a beautiful salon, from the moment you walk in it's a great experience. The staff is very knowledgable and helpful, and they have the most amazing gowns. I actually bought the first dress on tried on there, it was that great. Their...
seamtresses are also excellent, they will do as many fittings as you need to get it right. And they have beautiful accessories to complement the dresses. Overall, the experience is great and they are a great value. It's not a wedding factory, each dress and bride is handled with care!
Reviewed On 10/11/2012 by Sharon R
My seamstress was great and very hardworking. The dresses and accessories are beautiful ( I bought my dress, sash, and headpiece there). The boutique has very inconvenient hours of operation ( latest weekday appt at 5pm and closed on Sundays), ...
and some staff members have an attitude. Felt a bit rush during selection and accessory appointments.
Reviewed On 10/07/2012 by Lauren T
Wonderful service. Kaitlin my attendant did a great job at helping me narrow my dresses down to the perfect one. The alterations were done perfectly and timely. Pick up could have been a little easier. They handed me my dress, it was heavy , an...
d I was waiting for the car to be brought around and was fumbling with dress and no one offered to help. The dress looked perfect on the day of the wedding and my veil was so elegant. Love love love pronovias.
Reviewed On 9/17/2012 by Dina S
Reviewed On 9/06/2012 by Deana L
While I did not get my dress there, I liked the selection (my #2 was there), the customer service was excellent and the prices weren't bad for a boutique.
Reviewed On 8/14/2012 by Jennifer K
The tailor and the sales people knew what they were doing. They were flexible with appointments and their dresses were beautiful!
Reviewed On 8/09/2012 by Mariana L
My wedding was perfect with my favorite designer wedding dress "Manuel Mota" my cathedral veil was AMAZING.. I was so happy to get my dress from Pronovias 5th Ave.
Thanks Pronovias... specially my dear friend Raquel !!!!
Reviewed On 7/17/2012 by Lil C
well, this was my very first bridal store and I was depressed afterwards! luckily, nobody else was like this. I walked with a very positive view that I will find something, given how many dresses and styles they have on the website and how many...
of those I liked. But after I expressed dislike of the first couple I tried (too lacy, etc.), the lady became very reluctant to pull new dresses for me. Especially when I specified the name of the dress I like, she would try to disuade me from trying it by saying something like 'you wont like it" or even better 'it will make you look fat" and I am a size 38 at Prada and 00 at J.Crew! go figure! Even in cases where I specified the name of the dress, she would come back in and gave me a dress that she didnt even know whether it is the same one I was looking for (how difficult it is to look at the tag of the dress). I found it so difficult for her to even get me what I was asking, let along expecting her to recommend other styles, etc. maybe this is just one person, but thats a shame for a store that looks so nice from the outside. we left before the end of our appointment time.
btw, the dresses are very good priced, but the fabric is very cheap, not even the bees poly. so if you just want to have a dress that looks good in picture, you should give it a try. but if you want something really makes you feel great about yourself (the luxury feel of silk), forget about it.
Reviewed On 6/11/2012 by Sari H
Excellent value AND excellent dress/company. Each dress is handmade, specialize in lace. Beautiful dresses, and no mark up on the dress. You will pay the minimum from the actual company and if you buy this dress anywhere else it will cost 3x ...
as much. I am still in love with my dress!
Reviewed On 5/22/2012 by Jenna B
I was looking for something traditional yet modern, sexy but classy. I went to 4 other stores and tried on 25 other dresses before I found the perfect dress at Pronovias. After I left the store, I couldn't stop thinking about the dress! The sta...
ff was very knowledgeable and listened to what I was looking for and showed me several dresses in my budget and the style I loved. Which was something I couldn't say for the other stores I went to before.
I had the alterations done there as well. Because my dress was unusual and had so much lace detail at the bottom of the skirt, I knew it would be a difficult challenge for a normal seamstress. The seamstress at Pronovia's knew exactly how to raise the hem from the waistline instead and it looked perfect! I can't wait for another reason to buy a dress from them!
Reviewed On 5/17/2012 by Alycia P
I had the privilege of ordering one of the brand new 2013 designs just yesterday after working with store manager, Nicole, on size and color. Customer service was second to none and she answered each of my questions, including providing an est...
imated in-store date for me, to ensure it would be ready the date needed since it was such a new design. If you like *any* of the Pronovias designs, I cannot recommend the Flagship store more highly. My gratude to everyone I spoke with for making the purchase of my perfect dress...well...utterly perfect!
Reviewed On 5/10/2012 by karen o
Gorgeous dresses and a wonderful seamstress. The store added excitement when planning my wedding as it was always a treat to visit Manhattan with my mother. Great service! they shipped the gown to Miami and it was perfect.
Reviewed On 4/25/2012 by Jennifer M
The service was impeccable. I meet David Tutera there along with the head manager who use to work at Klienfields, who now works at Pronovias. (forgot her name);( I was pleased with the dress and and the viel was gorgeous. Would go there again.
Reviewed On 1/08/2012 by Liz U
I only received compliments on my dress. It was just gorgeous!
Reviewed On 12/15/2011 by Amy P
This may be the "flagship" store, but only a fraction of the Pronovias collections are available to try on. I went in with eight printouts from their website, but they only had ONE of those dresses available to try on. There was a dress I loved...
that was featured on a poster in the store, but they didn't have that sample available either! I fell in love with the Pronovias designs because so many of them were different from the styles popular in the U.S. - so it made me sad that almost all of the dresses in their store were styles that are popular in the U.S. ¶ It's a beautiful store, and I had a nice experience there, even though they didn't give us champagne, like I'd heard they did. They let you take photos before you buy, which is great. But they didn't have the dresses I was looking for, and nothing else they had spoke to me.
Reviewed On 12/06/2011 by Marcela D
Every body love my dress!!!
The dress was a little expensive but was perfect!!
Reviewed On 11/30/2011 by kelly m
the dress was beautiful. exactly what i wanted. everything was great, until the 2nd fitting. nothing was done on time, and the seamstress was extremely rude. no one took responsibility for anything, and no one apologized. if not for the seamstr...
ess, they would have been perfect.
Reviewed On 11/17/2011 by Kristi T
The waiting room is so impressive! They have touch screen computers so you can look through and select dresses you like!!
My consultant was fabulous! She got it right on the 2nd dress! And it was WAYY UNDER BUDGET!! So awesome.
The last ...
fitting was scary when they got out scissors and started cutting the bottom layers but it looked fabulous on the day. It was exactly what I wanted.
My only complaint would be that in general getting your dress in the city, when you're not a city girl is difficult. Figuring out how you are going to pick it up and everything is kind of annoying- especially if you hate driving in the city!
Reviewed On 11/15/2011 by Katia C
After I informed the manager that my wedding had to be cancelled and rescheduled, they will be allowing me to take my dress back to the location in case I need any additional alterations in a couple of months.
Reviewed On 10/29/2011 by Melinda L
It was the first dress my daughter tried on, and after visiting several other vendors, she came back to Pronovias. These gowns are so well made, the fabrics are quality, and the styles are modern. The alterations are impeccable. She looked bea...
Reviewed On 10/07/2011 by Caroline B
I recently purchased my gown at Pronovias flagship store in Manhattan. I wasn't sure what to expect. I was sure I did not want a strapless gown, and I was sure they wouldn't have anything to try on in my (plus) size. I also knew that I was work...
ing with a somewhat limited budget, and wasn't sure if their gowns would be within reach.
While they did not have most of the dresses I'd seen on their website and hoped to try on, the sales consultant suggested some great options.
The dress I ended up buying was one my mother saw on the rack near our fitting room; and it was strapless. The staff went above and beyond the call of duty to brainstorm a customized neckline build-up. The customization made the dress even more perfect than it already was. And the icing on the cake was that the sample fit me perfectly and was under budget. The fitting rooms are huge and it's not as frenzied and hectic as other NYC bridal salons I'd visited.
I can't comment on their alterations department, as I've opted to have my dress altered at a boutique closer to home.
Reviewed On 9/29/2011 by Jolene D
I love pronovias! Ana is the best! Great prices for amazing dresses! We had a problem w some alterations on my moms dress, but make sure to be there for all fittings!
Reviewed On 8/31/2011 by Suzanne R
My dress was amazing, what else can I say?
Reviewed On 8/09/2011 by Hanna O
Although they may be pricey! they have great dresses I found my dream dress here.
Reviewed On 6/15/2011 by CATALINA E
I went with the 2011 collection "FRESA". I loved the dress from the moment I tried it on. It fit like a glove. I had tons of compliments.
Reviewed On 5/05/2011 by Stephanie P
I was lucky enough that on the very first day I went shopping for my dress I found it!! The bridal consultant understood what I wanted and brought out one dress after another that was better than the last. When I found the one I was afraid to...
ask the price and was thrilled to find that not only did it fit my budget, it was on sale and if I purchased right then I would get more of a discount. The fit was perfect and they treated me like a princess throughout.
Reviewed On 1/21/2011 by Maria M
Pronovias has great designs and different prices. And the consultant I worked with (Katerina) was extremely patient and helpful. The experience of trying on and selecting a dress was effortless. My only complaint is I changed my veil a few day...
s before the wedding and even though the new one was much cheaper than the original one they still charged me the higher cost. I must admit that I should not have waited last minute to change my mind, but still....they should have charged me the fair price. Nonetheless, I believe Pronovias has a special dress for everyone, and its at least worth the visit.
Reviewed On 12/12/2010 by Pamela C
Pronovias was the first place I went to for a dress. I had some ideas of what I wanted, but wasn't pressed to pick a dress that day. The attendant helped me out and picked a dress for me - I LOVED it and didn't bother looking any further! Th...
e quality for the price is fantastic. I have recommeded Pronovias and will continue to do so.
Reviewed On 12/10/2010 by Nicole C
I absolutely loved the end result of my Pronovias wedding dress!
The one problem I had with Pronovias was the alteration department. Though they ultimately fixed the problem they initially took my dress in so much that it was multiple sizes ...
too small despite the fact that I had lost weight.
Another positive is that the prices were amazing compared to other stores I visited.
Reviewed On 12/05/2010 by Jenessa K
I'm 4'11'' and tiny. Proportionally, nothing fits well. Pronovias has fashion shows, so they have some dresses in runway sizes, although long, are at least more like a 4 instead of a 8-10m. This helps you visualize the dress fitting you. In ...
addition, everyone was so helpful and nice. Then, the dress came in and, due to my height and size, the dress basically had to be reconstructed to fit me. This required about 7 fittings. However, the managers were hands on the whole time to insure that the dress was perfect and it was perfect!!! I couldn't have gotten this attention by any other dress shop or the care on my dress. I highly recommend Pronovias not only for their HUGE selection of amazing, high quality dresses, but for their service and attention to detail. -Jenessa K.
Reviewed On 12/02/2010 by Kristine R
I wasn't even going to check out Pronovias b/c I thought the dresses looked too high-end and gorgeous to be in my price range. And once we arrived in the store, I thought my fears would be confirmed. It's definitely one of the fanciest bridal...
shops I visited - very sleek and boutique-like. I was pleasantly surprised to find that most of the dresses I tried on were at or below $2k. The gowns were, indeed, gorgeous - lots of pick-ups, unique detailing in the ruching and layering, and soft, romantic material (chiffon, organza). I liked how they didn't have to use a lot of beading to convey great detail in the designs.
Unfortunately, it wasn't the price that deterred me from buying a Pronovias gown - I simply don't have the body type or height to pull it off! Most of the gowns seem to be made for super tall, super skinny women, so if you fall into that category, definitely check out Pronovias! After maybe 10 dresses, there was only one that looked good on me, and it wasn't the style I was looking for at all. Thank goodness this wasn't the first bridal shop I visited, and that I had my loving, supportive entourage with me, otherwise I could have developed a bad complex from the lack of flattering gowns!
My consultant was really sweet and helpful though, and bless her heart, she did her best to find something for me. On the plus side, they allow you to take photos in the dresses... so reliving how great (or in my case, awful), you look in their gowns is as easy as loading up your camera! The other great thing is that they put you in a really large dressing room, so your entourage can be there with you the entire time and you don't have to keep going out and coming in with each new dress. Our dressing room was also tucked away in the corner on an upper floor, so it really felt like we were the only ones there. This was definitely the most privacy we had at any of the salons we visited. Just don't be shy about undressing in front of your bridal entourage!
It's too bad I couldn't find a dress I liked, b/c the prices are really reasonable considering the quality of their gowns. And every Friday, they have a trunk show, so you can get 10% off. (Yes, every Friday!) So while my experience at Pronovias was pleasant and fun (thanks to my consultant and entourage), my dress was nowhere to be found.
Reviewed On 10/25/2010 by Gabrielle G
Bought the most beautiful Valentino gown from them. A dream.
Reviewed On 10/07/2010 by Tiffany M
I shopped for my wedding dress just two weeks after we got engaged. The sales woman sold me on a dress and then six months later I got to try it on for my first fitting. It was a horrible dress on me and I had no choice but to use it. They h...
ad no refund or exchange policy and were not even nice about it. They also ordered the wrong veil and wouldn't change it.
Reviewed On 9/27/2010 by Marisa T
Pronovias spoils you -- free champagne and coffee when you go for your first time, and lots of personal attention. I was amazed at how intuitive my sales girl was about finding the gown that matched my personality. The prices are very reasonabl...
Reviewed On 9/27/2010 by Nicole Q
If you want lace and beading, Pronovias is def the way to go w/o spending a fortune. My dress was Halifax and I got so many compliments on it. The alterations were perfect and I loved my sales girl.