Pronovias

s done. I picked up my dress FOUR days before my wedding day and even during that appointment, I had to wait almost 2hrs for them to actually do what was promised. It was extremely stressful and I do not wish that kind of stress on any other bride. At first, they make you feel wonderful by showering you with compliments and congratulations. I paid for the alterations to be done with Pronovias and they told me it would take 3 appointments for the overall alteration process. My dress was a strapless A-line/ballgown style. On my 5th appointment that was supposed to be the “final” pick up and try on appointment, none of the final alterations that were planned from the prior appointment were done and it was a disaster: 1. The dress still had a blue pen markings on them (heat pen markings that seamstresses use to mark where they need to adjust) 2. The inner layers of the dress were not trimmed at all and were showing past the top layer (they tried to cut it while I had the dress on, standing in front of the mirror (outside of the dressing room) with other strangers around me, saying “it was a quick fix”) 3. Only one out of the 3-point bustle was added and even that one bustle was crooked and warped the dress on that spot  4. The anti-slip silicone strips that were supposed to be added at top of the chest area were not added  5. A blusher was supposed to be added to my veil, but was not done 6. The outer layer of the dress was done so unevenly that I could easily tell that the left side was shorter than the right side I was extremely frustrated. This was one week before my wedding! They then promised that they would finish everything by the next appointment which was 4 days before my wedding.  During the new “final” appointment, I had to wait 20 minutes for them to see me. And when I finally tried on the dress, the only thing they had done was remove the blue markings and add two bustle points. NOTHING ELSE WAS FIXED OR DONE. The dress still had longer inner layers, uneven top layer, no silicone strips, and no blusher added. I was devastated. They then told me that they would fix it immediately so that I wouldn’t have to come back, saying they have the “nice” seamstresses in the back working on my dress, as if they were doing me a favor. I had to wait 2 hours. I went through such a rollercoaster of emotions while waiting. I finally tried on the dress and made sure things were ok but to be honest, I couldn’t wait to get out of the store because I was so upset. When I was checking out, the seamstress was talking to the salesperson/rep about the additional hours that she needed to get paid for while I was still waiting to pick up my dress.  I’ve never heard of a bridal shop forgetting to do alterations multiple times, especially at the final pickup. Seeing the blue ink markings on my dress when I was there with my mom for the final pickup was awful and really ruined what should have been a very special moment. And to have that happen again at the second final pickup was just unacceptable for a bridal shop. I would not recommend Pronovias.

they heard my situation, they quickly accommodated me and squeezed me in for scheduling and once I decided on a dress, they booked all follow up visits for alterations immediately to ensure that my dress would be completed by my wedding! Everyone was super helpful and sweet, they made sure I felt comfortable and looked great, and they made sure to only show me dresses within my budget! In fact, I found a dress so perfect and under my budget, that I even ended up buying a veil which I initially wasn’t planning. As a plus size girlie (size 18-20), I was worried I wouldn’t be able to find something off the rack on such short notice, but they made it happen and had so many options for me to choose from. The level of care and attention they provided me with was phenomenal and I highly recommend Pronovias to any upcoming bride looking for their gown.

ent, but instead, I was met with an overwhelming sense of disappointment. The behavior exhibited by the store's director, Tammie, was particularly appalling, given her role within the establishment. From the moment I stepped into the store, it was evident that no effort had been made to create a warm and inviting atmosphere. The Stereotyping and unwelcoming ambiance set the tone for the entire experience. It was disheartening to see that the store was ill-prepared for my appointment, despite making prior arrangements. This lack of organization was a clear indication of the store's disregard for customer satisfaction. The attitude of the staff, especially Director Tammie, was far from professional. Instead of providing guidance and assistance, they subjected me to their own biases by suggesting more affordable stores and those catering to different sizes. This complete disregard for my preferences and potential purchase was both disrespectful and unprofessional. As a manager myself, I was shocked to witness such behavior from someone in a leadership position. The lack of basic assistance was further evident when the staff failed to help me unzipper my dress. It was a struggle that left me feeling embarrassed and unsupported. This level of neglect and indifference towards customers is simply unacceptable. To add insult to injury, Director Tammie herself engaged in body shaming, making inappropriate comments about my appearance. This behavior is not only hurtful but also completely unprofessional. As a manager, I understand the importance of creating a positive and inclusive environment, and it is disheartening to see a director exhibit such behavior. In conclusion, my first event bridal dress shopping experience at Pronovias was a complete disaster. The store's sterile environment, unpreparedness, unwelcoming atmosphere, lack of professionalism, failure to assist with basic tasks, and body shaming from the director herself, Tammie, were all deeply disappointing. I strongly advise against visiting this store if you expect a respectful and supportive bridal dress shopping experience.

ses from Gilead to try on. She left for about 20 minutes during our appointment to find more dresses to try on, including a dress in a bigger size to try on. She came back with 3 dresses, 2 of which didn't even fit. When we walked through the store, there were 3 dresses I explicitly said I wanted to try on. I didn't get to try on any of those 3! Two of them she said she knew wouldn't fit and they didn't carry any larger sizes. It's a shame for them because my next appointment at another boutique had one of those dresses and it ended up being a winner. Pronovias could have made the sale. I will be contacting Pronovias to request my money back for this appointment since I barely tried anything on.