Pronovias

fund. Being engaged and planning your wedding should be one of the most exciting and fun times of your life. So if you want to keep that joy, get as far away from this place as possible. Pronovias NY almost ruined my entire wedding for me - multiple times. So much so, that I found myself at a different bridal salon 4 weeks before my wedding to purchase a (second) sample dress 6 sizes too large to have altered in time for my wedding. THAT is how god awful my experience was here from start to finish. Enjoy the saga below! There were multiple red flags from the beginning, so brides please trust your gut. Because I didn’t. And then I had to spend an extra $8k on a replacement dress due to this places gross negligence, flippant attitude and greed. The full laundry list: First appointment - stylist didn’t know what they had in stock. Bridesmaids pulled dresses for me because they stylist kept pulling things she thought I’d look good in, not what I told her I wanted. Buying the dress - Sassed my bridesmaid (again) about scheduling my follow up. Consultant was impossible to get in touch with. Ordered me a dress that was too small, despite repeating multiple times that I was not the size she said I was. First Fitting - dress does not fit. Luckily I had 8 months to prepare myself. Consultant does not remeasure me, only orders one size up. Never offers any type of apology. I’ve been the same size [115 lbs and 5’8” since I was 16 years old], I know what dress size I wear. It never changes. I call the salon after my fitting and request two dresses to be ordered: one size up and two sizes up. Obviously I was fearful that the one size up wouldn’t be enough. They confirmed they would order both for me. Second fitting - I show up and only ONE dress was ordered, the dress that was two sizes up. Thank god I told them to order that dress because it fit and there was NO room to take anything out or in. However, the dress that I put on was completely different than the way it was pinned during my first ever visit. The consultant pinned the dress like it would be loose fitting from the waist down, instead I had a trumpet gown. It was absolutely horrifying and heartbreaking. I was so uncomfortable in my wedding dress and we were 6 weeks before my wedding. When I asked if they could let the dress out, I was asked “why would you want to do that? It looks good?” Uhm, because I never wanted a form fitting wedding dress, that is why. One month before my wedding, I went to a new salon, purchased a sample dress and then had to have it completely remade at a seamstress in Manhattan, resulting in spending a FORTUNE due to the disaster that is Pronovias. Pronovias dresses are beautiful. I’ve had friends wear them for their weddings. I recommend never ever coming to this salon, but instead going to another salon that sells their brand. You will regret trying to buy your wedding dress here.

eks before my wedding and picked up a week before in an easy travel bag for flying. Punctual and perfect and it fit like a glove. I got so many compliments on my dream dress!

my daughters style. So if it’s not the actual dress that you want, you won’t know if the dress will actually fit you. My daughter made an appointment over a month ago, which was a nightmare to make due to their online services were not working. They keep telling my daughter her Credit card declined, when it was actually "their" system error. American Express said the vendor had not even tried to put payment through. This should have been our first sign something wrong with this business. Nevertheless, she finally was able to book the appointment and I was very excited because they advertised the plus sizes available. TWO days before our appointment they called my daughter to let her know they only have two dresses in her size. Why would you advertise on your website that you have sizes up to 32 and not have samples of all dresses?! In the meantime, I have already booked my flight to fly 3,000 miles to watch my daughter try on her dress, and now we can’t even go?! What a sad moment for my daughter, she is humiliated. The sales person, Fatima, basically fat shamed her and said "we don’t keep those sizes in stock." So Un-professional. And you DID NOT KNOW THIS until two days prior?! Quite frankly, the average woman is now size 16 or 18. To get in touch with the employee's manager at the store was almost impossible. They would lie and say "We’re trying to call you" when they were not. After being persistent, my daughter finally spoke to the manager. The manager at the business was very condescending and kept calling my daughter "my love". That is so disrespectful to use those words on someone you don’t know and when speaking to "any" customer. After reading all the reviews. What a nightmare they have been to customers! I guess it’s a blessing in disguise they didn’t have her size, so we won’t have to worry if we’re going to get the correct dress and/or if it would be able to be altered. The corporate office should retrain all the staff members, including the manager, on basic etiquette and courtesy. At the time of booking they should ask the customer what size range and what type of dresses they are looking for. This way if they don’t have them available, they can let the customer know upfront, instead of 48 hours before our appointment.

that they had it but they forgot to put it in my dress bag. I was also told that the extra tulle I ordered would be added at my next fitting. At the end of my 2nd fitting, 38 days before my wedding, I asked again to see my veil and asked why the tulle was not added. After waiting 15 min for a manager, I was informed that my veil was discontinued and was NEVER ORDERED and the extra tulle couldn’t be found. This was 8 months after the order was placed for the dress, veil and tulle! When was I going to be told about the veil? I picked a new veil (which I refused to pay for although they tried to make me do so), and the tulle was finally added by my last fitting, 9 days before my wedding. At my last fitting I asked for the cups to be adjusted because the placement was causing an odd fold in the fabric. The seamstress said she fixed them and steamed the dress and I was sent on my way. On my wedding day I noticed that the cups in dress were not fixed, and the fold in the fabric was still there. I love Pronovias dresses, but my advice would be to look at dresses here and order it from a different bridal store. Do not trust them to do the right thing and advocate for yourself.

dress I had picked out and was so excited for, but Pronovias also left me with no time to get an alternative dress. I was robbed of the opportunity to get a new dress I felt special in on one of the most important days of my life. The company would have known if the dress had shipped 2-3 weeks prior and should have been checking in on the production. I had purchased the dress in January and come into the store 2 additional times since purchasing the dress for veil selection and hair accessory selection and was reassured everything was on track with my dress during those appointments. On July 1st, I went into the store and Emma from Pronovias stated that the store would not be able to issue a refund and that I would have to wait to receive a call in order for the refund to be issued, which would be in 2 business days. It is now Saturday, July 9th and I have not yet received a call nor a refund for the dress and veil. Words cannot express how frustrated and disappointed I am with this company. I do not wish this on any other bride and am writing this review to warn other brides from purchasing from the Pronovias flagship store in NYC as this has caused so much stress and put a raincloud over our wedding.

ed up my order so that my dress was not arriving until the day before my wedding. I had to fight with them for weeks & message the team on instagram before someone finally got me a dress to arrive with enough time for alterations. The store never admitted that they were wrong and if it weren't for me going to every length possible to fight for a dress they would've done nothing. The store is overbooked and under staffed. I needed 5 appointments because two times I went in none of the alterations from my previous appointments were done. My final appointment I was there for 5 hours because I refused to leave without it. Each time I had to wait 40-60 minutes past my appointment time before I was seen. I expressed my disappointment every step of the way and was told I'd have a discount applied to my final payment of 15-20%. At the last appointment the manager did not have the clearance to give me the discount but my wedding was only 5 days away so I needed to leave with it. I was told to email customer service for a refund and the manager would make a note to support to give me the refund. To no surprise they immediately declined any type of reimbursement. I could go on about everything that went wrong - these are only the highlights. TL;DR - Run far away from the NYC store. Plenty of boutiques that carry Pronovias & will treat you well.

y, ordered a dress far too big to the point I had to go in FIVE TIMES for alterations in a matter of 2 months and the dress still didn't fit and wasn't done. Alterations that WERE done were done poorly. They tried blaming me loosing weight which unfortunately was not the case. The dress wasn't even ready AND WAS DIRTY when I had to leave for my wedding so I had to go buy another one off the rack. They tried every which way to get me to keep the dress but it was unwearable. Now they are not giving me any refund and they still have my dress!! UNACCEPTABLE!

al shop, but I wanted to visit the Flagship to get a few more styles out of my system before committing. I was very disappointed that all the samples I tried were too small for me. For reference, I am a size 10. All the samples could not be closed which meant I could not get the full effect… I don’t understand why the Flagship in NYC would not carry a broad size range? As a result, I am ordering my dress elsewhere. My stylist was very nice and accommodating, but the store failed in this situation.

nd do not have answers of where my dress even is. The stylist that sold me my dress convinced my to do fast shipping and I had to pay $600 dollars for and my dress it not here with no answer and no apology. DO NOT waste your time or your money here.

so sweet, kind and helpful. She was very patient with a nervous bride! My fittings went flawlessly, and they made me feel confident that every detail was important to them. They made me feel wonderful, and I purchased my veil through them as well! It is a beautiful store with gorgeous dresses, and I was able to make all appointments very easily. I wore the Ivania dress, and alterations made it even more beautiful by adding custom details I wanted.

ess was great but if I had to do it again, I would've taken the dress and run. It started with the alterations process when the seamstress made a huge deal about how I had gained weight during COVID ( I also have an auto-immune disease which contributed to weight gain), told me that I need to stop eating, and said that she couldnt do any alterations until I properly fit into it. And everytime someone passed by to see me in the dress she would tell them about how I gained weight and didnt fit into it. I was in tears after my first appointment where I was repeatedly body shamed and finally got a hold of someone and told them about my experience and they told me I would have another seamstress so not to worry. I show up at my 2nd appointment and there she was, the same seamstress. They never got another seamstress for me but they had her 'chaperoned' so she wouldn't say anything again. After the alteration process was over they told me they would overnight the dress to my mom's house in TX since that's where the wedding would be. I wait and wait and never receive any tracking information. For the next week I call the store every day and either NO ONE picks up or it's a completely different person and they take my name and number down and let me know they would call me back, which they never did. Finally I get the tracking information but the dress never arrives to my mom's house. I call and call and no one answers so I finally call FedEx and they flag it and they tell me they will look for it. Since no one at pronovias returned my calls I run to the store and the manager tells me that the dress had been lost in the mail but they found in somewhere in PA and it was going to be returned back to the store the next day. I feel like me calling FedEx probably flagged for them and they wouldve never noticed. I ask her if I hadn't been calling excessively would they have even known and she says "I dont know." They asked me if I wanted to reship it and I told them absolutely not. *** As an update, I got a phone call from Fedex a week after my wedding and they said that after they investigated, it looks like the vendor (Pronovias) created the shipping label but never gave it to fed ex to ship. So the dress apparently was in the store somewhere and they lied about it being shipped out to another state and just couldn't find it and made up a crazy story which is actually insane. Do not take your chances, I already had postponed my wedding once due to covid and it was not worth the additional stress. Not calling people back who have paid for a service and are desperately seeking answers is completely unacceptable.

fitting 3 weeks prior to my wedding I wait 1 hour and then am told that my seamstress no longer works there and I will be assigned a new seamstress. I try on the dress and no alterations have been done to my dress. The new seamstress states that she is not sure she can get the work done in time. I am told by a manager that I will have to come back in 2 weeks for an extra fitting and when I tell her that I live 5 hours away she says “ guess you will need an afternoon appointment then” at that time I am offered a 300 dollar refund. Lily the seamstress was the only redeeming part of pronovias she was able to get my dress perfect for the day. On the day I pick up the dress I am told that I don’t have to pay the remaining 130 dollar balance and someone else will call me to ensure I get the rest of my refund. 1 month later I don’t get this call and I call them to follow up. I then get an email saying since I picked up the dress I agreed to the 130 dollar refund not 300 dollars and they will not be refunding me any more. The lack of professionalism from pronovias is astounding I would NEVER recommend anyone get their dress from them.

nd my mom had come from out of town to be with me is unclear. And mind you, this was after I was told months before that I absolutely HAD to order the dress immediately and pay a rush fee, otherwise it wouldn't arrive on time. Clearly that was BS! Then I came for my second fitting and was made to wait for an hour, at which point they tried to give me an appointment with a different tailor than the one I had requested (they had said I could see the head tailor as a way of making it up to me). I refused and had to wait an additional half an hour. You'd think after what they put me through -- getting a series of fittings dangerously close to my wedding day, due to their mistake -- they would give me some kind of priority treatment, but NO. There was a clump of sequins hanging off the bust of the dress which I pointed out to the tailor at both of my fittings, and both times she reassured me that all imperfections would be fixed before they shipped it. Well, when I unwrapped the dress and put it on for my wedding, that same clump of sequins was still hanging off. I contacted both the sales associate who helped me AND the store manager via text (when you call the store it just rings forever -- I have done this multiple times and can almost never get someone on the phone) and both of them ignored me. I would rather have handled this privately but now I feel like I need to warn other people about this store. DO NOT GO THERE!!!! When they are trying to get you to buy the dress they gush over you and make you feel like a VIP... but a soon as they have your money they treat you like complete shit. I wish I had read all the negative reviews before I bought a dress from them. The staff at this store created so much additional stress, and thousands of dollars later the dress was coming apart.

different lighting. She answered all our questions. The selection was excellent and the place was clean and covid precautions made us feel safe. Pronovias also has a calm relaxed vibe. Thanks to Kelsi we found the perfect dress. We had the perfect experience and we are so grateful. Highly recommend

dress here. The Least they could have done was press the dress and clean it for me. Nope. What a nightmare. I’ll be walking down the aisle in a dirty, wrinkled, sample dress that I still paid full price for. So upsetting.

he dress since so much time has passed. I put the dress on and fell in love with my gown all over again. Pronovias did an amazing job with the design of my dress and making it comfortable.

Everything else has been very negative. My first fitting my grandmother came into town, I called to confirm my appointment days ahead of time and got a confirmation email, but the night before the fitting at 5:30pm Pronovias called and told us the dress is stuck in customs. These things happen especially with the virus but to confirm the appointment with no dress and wait until the last moment is unacceptable. They repeatedly blamed the lack of communication on the time difference with Spain which is a comical excuse. Apparently they made an appointment without checking with me for the following week, once again they call the night before and say the dress is still in transit, didn’t matter because I wasn’t in town but still odd they would do that. Fast forward about two weeks still no dress, I call periodically to check and get told the dress is still in transit, eventually I start asking about tracking numbers and various procedures when a dress is lost. Mind you during this period of time my dress was discontinued so if it’s lost there wasn’t a way to get another one made. At this point I start looking for another dress which I will have to buy off the rack somewhere since we are about 2 months away from my wedding during a pandemic and I am not a sample size so it was stressful. Pronovias was no help and wouldn’t even discuss alternatives, before we called Amex for a refund we decided to try to speak to Pronovais one more time. On this final call we got the right person on the phone who finally went to check the stockroom, turns out a the dress was there the whole time and had been mislabeled. Pronovias had no idea where the dress was and had lied about it being in transit and stuck in customs. I decide to let it go and just move on, I had the dress I wanted. I show up for the first fitting and it goes well but no acknowledgement of the massive screw up, no discount on the additional $300 in alterations or the veil. Second fitting they call me the night before and tell me my seamstress has off and asks me to reschedule. The appointment was booked for weeks their scheduling error isn’t my problem, these things happen but it’s one screwup after another. The dress fits but we are still a few weeks out so we decided to have a final fitting. Now it’s the week before my wedding and they ask to change my appointment again because the seamstress is off. I would prefer to work with the same seamstress but I do not have time to reschedule the week before my wedding. I don’t live in the city, all these appointments were large chunks of time in the middle of the week that I had taken off work. The communication terrible, customer service terrible, I’m happy with the product BUT I’m not sure if it is worth my time and the stress especially while trying to plan a wedding during a pandemic.

th sized 8. Disappointed! Then, I get a call say they can give me a size 6 and offer 10% off. Seriously, are you kidding me? It's like I order a size 10 shoes, then you send me size 8 and say 10% is enough. No more to say. Just, be aware!

fter my year and a half long troubles with this store and company. They ruined the dress I had to settle on after messing up the first order. And overall made the experience of getting a wedding dress an absolute nightmare. My wedding was postponed 2 weeks before it’s original date and choosing a dress from them was and continues to be the worst experience of all. Their customer service will not help and they will drag you along endlessly instead of resolving the issues.

t interested in. She listened to what I wanted and made my experience fun and enjoyable. The seamstresses were also extremely talented and altered my dress to fit me like a glove, however, my veil did break on my wedding day because the seams on the comb came undone. I also had some issues with appointments. During one of my visits, there was a miscommunication between the consultant, seamstress and store regarding my appointment time. My mom, sister and I took time off work to go to the appointment, but when we arrived at the store, the front desk had no record of the appointment being made. Then after waiting a long time, the seamstress said that the dress wasn’t ready, so we had to leave empty-handed. It was a huge inconvenience and incredibly frustrating because we live an hour outside of the city and had to rearrange our schedules just to leave with nothing. The manager of the store, Trianna, was very apologetic and did seem genuine in wanting to make things right, so to accommodate us, they gave us an additional appointment before store hours, but when we arrived, the doorman was very rude and would not let us in. We understood that he was just doing his job, but the store should’ve informed him of our early appointment. I really did love my wedding dress, but the miscommunication and experience I had at the store could have been avoided.

vias, I was definitely a little nervous that this was the place I chose because the reviews were awful. Well, it taught me not to believe everything you read because they couldn’t have been more wrong! I was at their flagship store in New York 4 separate times for my initial try-on, and then 3 fitting appointments. Each time, I was in and out. They took me on time for all of my appointments, and couldn’t have been more helpful with ordering my dress and setting up future fittings. Mu dress arrived on time, even in the middle of a worldwide pandemic. My seamstress, Mauriz, was the sweetest lady and did a fantastic job altering my dress. She even made me a matching face mask from the extra fabric. Clara, the manager was amazing and very knowledgeable about all things bridal. Overall it was an excellent experience, and I would highly recommend getting your dress here!

ndemic, as so many people did, but I was able to reschedule my fittings and have my dress ready for the new date. I met with seamstress Elaine who was so kind, professional and reassuring. She is the best and really knew the details of Pronovias dresses. I love my dress and received so many compliments on it throughout the whole day.

dal store. Pronovias sells their dresses at their store locations for a significantly higher price that any other bridal store! You can take these dresses to any seamstress and they will be able to match the lace no problem! I had the unfortunate experience of also being insulted by sales rep Marelen Salas via email over the incompetence of their store! I would highly suggest going to a different bridal boutique! I did end up purchasing a Pronovias dress at a much better bridal boutique. Even if you have an appointment scheduled, they will treat you as if you are a walk in. Just do yourself a favor and before you ruin your whole bridal dress shopping experience Just go anywhere else

opening timelines, I had to be the one to reach out to the Pronovias team to ask whether the appointment was happening. When I asked for a refund for the dress I was told you could hold it for a year or I could lose the deposit, despite the fact that my wedding was still happening on August 1. They essentially held my dress hostage. I will never use this company again and will do my part to ensure anyone I ever interact with never uses your company. Pronovias is nothing but a money hungry organization that in a time of crisis was unresponsive, rude, and lacked empathy for the stress their clientele was going through.