When we walked into the Biltmore and caught a glimpse of the incredible staircase that greeted us, it was hard to fight off the immediate feeling of “we found our place”. If only we knew how lucky we were having that feeling hit us so soon. T...he aesthetics of the lobby, stairway, and mezzanine only scratch the service of what the Providence Biltmore has to offer. If anything, they can be defined as symbolic of the first-class service you will receive from Caitlin and Elise throughout your wedding planning process.
We got married in the recently renovated Garden Ballroom. With that, our guests were allowed to utilize not only the beautiful ballroom, but also the entire mezzanine for the night. We’ve received a countless amount of feedback from our guests, telling us how much they loved the fact that they were free to spread out throughout the entire mezzanine, rather than being confined to one room for the night. The service provided by the wait staff was reminiscent of being at a 5 star restaurant. The room was set up in such an incredibly classy, yet simple fashion. With no detail left unaccounted for.
Elise is the manager of the department and was amazingly knowledgeable and a great communicator. She always returned emails and phone calls in a timely fashion, with a smile on her face, and an insight and guidance that made you feel at ease, during what we all know can be a very stressful planning process.
Our main contact was Caitlin. An incredibly talented, kind, and energetic person with an innate ability to take all of those ideas you have in your head and bring them into reality. From the get-go she made us feel so comfortable and trusting, that we would often find ourself deferring to her when we needed advice on a big decision. Throughout our planning process, Caitlin was there time after time to answer our questions or provide advice. She goes above and beyond working with the other vendors you have chosen for your day, to make sure everything is perfect. Simply put, she “gets it”. It was more like working with a friend than an event planner. Caitlin has that special quality of being just as invested as you are in what should be the best day of your life. There is no doubt that she made our day absolutely perfect and we cannot thank her enough.
We could not be happier about our choice for our wedding venue. The Biltmore has so much character, so much life, that it enhances the entire experience for you and your guests. Many times you may find incredible people to work with, but the venue just isn’t a fit. Other times the venue blows you away, but the team in place just isn’t up to par. With 100% certainty, you’re getting the best of both worlds if you choose the Biltmore. We did, and it was the best decision we made!