Q-Look Bridal

The staff and owner at Q-Look Bridal were extremely helpful, patient and knowledgeable. They helped me pick a beautiful mother of the brides dress that made me feel enchanting for my daughter’s wedding.

I was very disappointed by my experience here. I arrived and the consultant didn’t even realize she has an appointment, but confirmed I was booked. Then after being in the shop for about 15 minutes she finally came over and handed me books to pick my dresses from. She never introduced herself, asked for a wedding date, styles I’m looking for, or any of the other general questions you go over when shopping for a dress. After I picked a few out of the book she leaves for a while, comes back and tells me they don’t have anything I’m looking for. I told her I’d be open to looking at other similar styles or anything she thought may be worth a try. She then leaves and later comes back with two dresses, and disappears again to take a phone call for which she’s away for another 15 minutes. At this point my appointment is 45 minutes in and I don’t even have a fitting room, and probably said all of 10 words to my consultant. I had another appointment in an hour, so I ended up leaving 50 minutes into my appointment without even seeing the inside of a fitting room. I was absolutely shocked at the complete lack of help, customer service or even general courtesy. Mind you, the shop was empty, and there was at least one other person working there who also basically ignored me even when I tried to get her attention. In no way would I ever spend any money at this store, the customer service was some of the worst I’ve experienced anywhere, let alone a bridal salon where you plan to spend a lot of money and make an incredibly important decision for your wedding. The reviews I read on Google were poor but I figured since most were about prom and formal dress shopping that maybe it’d be different for bridal, lesson learned to heed those reviews. Absolutely abysmal experience and I would recommend not to even waste your time here.

We went to a few bridal stores and we found this one so we decided to take a look and we are so glad we did! Catherine the young lady who helped us was WONDERFUL! She took a lot of time helping my daughter pick out the perfect dress and the prices and selections were amazing. They had so many to choose from and Catherine helped my daughter put on every dress for as long as it took, she was pleasant and answered EVERY question we had. We will be choosing our bridesmaids gowns and my mother of the bride dress as well. Thank you Catherine and thank you Q Bridal for an awesome experience.