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Rachael Hyde Photography Reviews
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Reviewed On 2/23/2019 by Mellisa E
Rachael’s “business” is a major scam. My husband and I were married in OBX in June 2016 and have yet to receive our wedding photos. We received about 10 first look photos after 10 days, and then received nothing but excuses from her for the nex...
t year, followed by silence. She no longer even responds or tries to get us dates that we can expect our photos. This is very sad & disheartening considering we’ll be celebrating our third wedding anniversary this year.
Reviewed On 9/29/2017 by C M
Just as others, I have been waiting over 3 months for 20 images of our family. I have had no response and still no images. weeks go by then I get one email, then weeks go by then one email. She does do great work when she does show you the work...
, but I believe the only reason she has clients is because her pricing is lower than others. But at this point I will be surprised if we get ANY images back. I have even requested that we get the images that she has on "sneak peaks" and still no answer. I have tried ALL ways to communicate with nothing in return. With the amount we paid it would be dismissed in small claims court, but I may file anyways. DO NOT HIRE.
Reviewed On 3/06/2017 by Michelle H
We had family photos done in August of 2016. We paid in full and signed a contract. Here it is, March 2018 and after filing a BBB case I still have not had one single response to my numerous emails and phone calls over the past 8 months. I am s...
o sad that we wasted our time getting a family of 5 ready, coordinating outfits, took an afternoon away from our vacation for them to nap and get ready all for nothing, not to mention the money lost. I am still hopeful that we could get images of these precious memories and our children at this age but it isn't looking good. If you read this Racheal I just ask for consideration in proving the service that you were paid for and to put yourself in other's shoes. It's hard for me to understand how this could be good for you in any way.
Reviewed On 6/02/2016 by a member
I thought really hard about writing this review, but it all boils down to the fact that I wouldn't recommend Rachael Hyde Photography to even the worst person in the world. Your wedding is all about the happiness you've found for yourself and y...
our significant other. You want to sit back after your wedding and enjoy being married. I found this is very difficult with dealing with Rachael Hyde photography. First, she tells you the photos will be done in 12-16 weeks from the wedding date which ok that’s great! But, it doesn’t happen and after that she will stop talking to you for months when you question her on an ETA, and GOOD LUCK getting a hold of her. She has every excuse in the world computer crashes, your collection it to large, she’s got adrenal fatigue (which I looked it up over 80% of American have this). If you're mean to her or get upset with her you get nothing, so remember to always be overly nice so that she will actually talk to you (Even though you've given her the money. She will NOT give you the time of the day at this point). It took over a year to get our photos, and this caused much stress during my first year of marriage. While other brides were able to show off their photos of their big day; I had nothing to show how my big day went. After looking at all of the photos, I would say they are beautiful but slightly boring. I had told her I wanted fun photos, however I ended up with a bunch of beautiful JCPenny style photos. She didn't express her own photography style in any of my photos. They turned out to be mainly portraits. There was a lot of scenery where we got married that you of been beautiful to take pictures at, however we stayed in one central location and shot the same photo for each group. I believe I counted five photos that were 'fun' photos out of the entire collection. The reception photos is where everything went downhill. We received a ton of photos, but very few close ups of significant moments. It appears that live action shooting is not her specialty. It seems like at the end of the day she seemed more interested in being social with my wedding guest then acting like the photographer I paid her to be.
Reviewed On 1/02/2016 by Larissa P
i have also had the same experience as the recent reviewers. My wedding was 4/5/14 and I have not received my photos or had any direct response from Rachael in over 11 months. I had a lawyer send a letter of demand and even that was ignored. I ...
don't have any hope that I will get my photos now since my wedding was 21 months ago.
Reviewed On 12/17/2015 by Knottie1450370306
I too had her as my photographer around the same time as the other 2 ppl with bad reviews on here and it's been 15 months and I have no pictures, and no response from her!! I've been forced to take legal action against her. I'm very disappointe...
d and feel that I've been taken advantage of. I received the same generic email saying there were computer issues but I should have had my pictures before those troubles began!!! I wonder if she even has my wedding photos. It's sad to think I have nothing to remember my special day!
Reviewed On 11/07/2015 by Heather S
Rachael was our photographer for our wedding Oct of 2014. ETA for pictures was 13 weeks max. Here we are 13 months later and from Rachael have received nothing but excuses & issues. My wife and I vacationed in the outer banks since and tryin...
g to contact Rachel gets us nowhere and even trying to track her down isn't possible because her address is a Po box. It's a sad state of affairs, when you entrust & pay "professional" photographer who's only communication with us over the past year has been vague explanations referencing issues & excuses. Our daughter was born recently Sept. 2015 and the photographer who took her announcement photos felt obliged "to apologize on behalf of the professional photographers out there." Last message from Rachel was a mass email to all the people she's taken money from and not delivered. Subject: up and running after severe computer issues
From health to technical...the excuses are endless. I'm of the mindset that we're not the only victims of her poor business practice, her work is good but good luck getting what you paid for within the agreed timeframe provided on contract. Stay away or end up in a similar situation.
Reviewed On 10/13/2015 by Samantha S
While the experience before the wedding and during the wedding was great, the experience after wedding was not. I was told I would receive my photos in 2-4 months. Instead it's been 13 MONTHS. Rachael wont return my phone calls or e-mails and I...
have no clue when I will receive my photos. Her voicemail box is full so we can't even leave a voicemail anymore. If we do receive communication from her which is extremely rare, it's nothing but excuses and then she goes back to ignoring us.
Reviewed On 11/07/2014 by Ginger K
Rachael is a wonderful photographer to work with. She did my bridal shots, and I am beyond happy with them. She will work very hard to create the pictures you want, whether it includes an extra prop or even a challenging setting. She does not s...
hy away from a challenge, and she is so much fun to work with! I really felt like she went the extra mile with my shoot. I felt incredibly beautiful, and the pictures did NOT disappoint! I love them all, and it was so very hard to choose the favorites. She has been doing this for years and is very talented and confident behind the lens. I 100% recommend her services to anyone wanting lasting gorgeous pictures of their special day :)
Reviewed On 11/03/2014 by Christine S
Rachael took our Maternity pictures while we were on vacation in the Outer Banks. We absolutely love our pictures! She is a wonderful, talented photographer. She directed us to do different poses. She gave us ideas for different locations. ...
We did 4 different locations!! She was very creative! Our pictures turned out beautifully. We also brought our two dogs along to have in some of the pictures. Rachael was so patient with us and incorporating the dogs. I am already looking forward to using Rachael again for our daughters 1 year old pictures! I highly recommended her as a photographer for any occasion.
Reviewed On 3/20/2014 by Brittany D
I met Rachael at a Wedding show in the OBX in NC. My friends entered my fiance and I into a drawing to win a free engagement photo session...and we won!!! Rachael called me with the good new and it went from there. After we matched up our sched...
ules we met Rachael and her husband while were back in the OBX for a few days and had an awesome photo shoot. They were a lot of fun and we really enjoyed our time with them. Our pictures came out amazing!!! We get nothing but compliments on them! I highly, highly, highly recommend Rachael!!!!
Reviewed On 2/27/2014 by wadezky
The title says it all, Rachael and Sean were totally awesome. I found Rachael online (I live in NJ and we got married in OBX) after reading reviews, looking at photographers websites, and doing whatever I could to choose from afar. And when w...
e met Rachael I knew right away that I made the perfect choice, She was passionate, easy going, and had a million great ideas of what pictures to take and how to make our day super special. She and Sean made everyone feel at ease and it was like we were old friends just hanging out at the wedding, but the bonus was that we had amazing pictures of the day to show off to everyone we know! And to make the day even better, Rachael upgraded us by having a 2nd photographer at our wedding for no added fee, unbelievable customer service on her part!!
When we got the pictures we were blown away, our moms cried when they saw the pictures and we are still smiling ear to ear every time we look at any of them. I wouldn't hesitate for 1 second to recommend Rachael for anyone's special day....she truly loves her career and the finished product shows it!!
Reviewed On 4/15/2013 by Sandy F
** Update 10/14/2013 **
I wanted to write an update/edit to my prior review of Rachael Hyde's photography. In short, Rachael did everything she could to address and resolve the delay in getting our photos to me and my husband...
. Once we started to communicate, Rachael was frequently in contact with us about her progress with the photos, delivery, album creation, and access to the photos online. Rachael also communicated with us about the issue with delivery, which I absolutely admire and appreciate - as all of you brides/brides to be know, admitting when we are wrong and addressing it up front in a mature way without excuses is extraordinarily difficult with someone you love, much less in a business relationship.
Rachael also made a serious effort to compensate us for our wait; I appreciated the effort but remained a little miffed until we saw all of the pictures - every minute of waiting was worth it. I remembered why it was so important to me that Rachael be our photographer and her photos helped us to remember every awesome second of our wedding day. I think it is also important to tell all you readers that I just saw my family this weekend for our first anniversary, and my mother was absolutely over the moon about Rachael - how helpful Rachael was when making album selection online, how responsive she was to my mom's questions, and how fun she was to work with.
As a potential customer reading this review, I would want to know just one thing - should I hire Rachael Hyde for my photography? And despite the issue with delivery, you should know that my answer is an emphatic YES. She and her husband are extraordinarily fun and easy to be around (I was so happy they were there - they fit in perfectly with my friends and family), they willingly addressed the problems that we had, and, most importantly, they took amazing and gorgeous photos. And, you know, she's mother (mother-in-law) approved.*
*I know that was corny, but I couldn't help it.
Previous Review Below:
I got married in Southern Shores last fall (10/11/12) and Rachael Hyde was our photographer. Her and her husband Sean are great - they were communicative and helpful throughout the entire planning process, and we were so happy to have them as a part of our day.
She disappeared. At first I thought that maybe something had happened to her home/business during Hurricane Sandy (she lives and works out of Manteo). Once December 2012 rolled around, my husband and I emailed and called her several times with no response. We finally contacted Nanette with The Proper Setting (she did day-of coordination for us and was a lifesaver), because we thought that Nanette would know what happened to Rachael, if everything was ok, etc., It turned out that nothing happened during the hurricane, Rachael just got really busy.
Rachael said she would get the photos to us shortly after Christmas. And then by February. And again by the end of March. And then by yesterday, Sunday, April 14, over six months since we got married. At this point I am just really disappointed - I like Rachael and Sean a lot, I adore her photos, and I am sad that at this point I still don't have my pictures.
Reviewed On 1/18/2013 by Brittany W
I planned my wedding from another state and I couldn't have been more satisfied with my experience and pictures by Rachael Hyde. She was warm and made my entire family feel comfortable. Her eye for details is amazing and my pictures came out b...
eautifully. Her prices are realistic and I feel I got just, if not more, than what I paid for. If you are looking for a photographer in the Outerbanks area, Rachael Hyde is your go-to photographer!
Reviewed On 7/12/2012 by amy s
I just got my wedding photos back yesterday..and I cried they are so beautiful. I just can't stop looking at them! Rachael was so professional, yet laid back and totally comfortable to work with. She met with us a couple days before to go over ...
the plan (we were married on the beach). She arrived on time and although I wasn't quite ready, she made use of the time checking out the lighting in the house and getting ready. I still don't know how she managed to capture so many perfect split second moments, such as kids suddenly throwing bouquets into the air, but she did. During the actual ceremony I never even realized she was there! She got awesome close ups and she is very artistic. We can't tell you how happy we are with Rachael, and we highly reccommend her!
Reviewed On 6/04/2012 by Ashley C
Since my groom and I decided to get married in my hometown and not at the beach I was a little hesitant to use Rachael. However, I am happy to report she has an excellent eye for beach weddings, and expertise for city settings as well! Rachael ...
graciously drove up to Raleigh to take engagement pictures of us on NCSU's campus - where I graduated. We spent 4 hours walking around campus shooting, but I never felt on display. Rachael is unobtrusive and makes you feel so comfortable you hardly remember you aren't walking around with a friend. She was especially good at taking note of when we seemed most natural - and repeatedly got shots that captured the essence of who we are. Her black and white stills are amazing, and I was so happy with the results!
Reviewed On 5/28/2012 by nicole l
Rachael is an amazing photographer! She was so friendly and set up a great time line for our wedding. She listened to what we wanted and made sure we got photos with our dogs (which was the most important to us). She is fun yet completely profe...
ssional. Rachael really pays attention to detail and none of the photos looked "posed". Racahel and Sean even stayed a few minutes beyond their time to catch a few photos of my Dad and I dancing. I highly recommend Rachael!
Reviewed On 3/30/2012 by Jeanne G
Rachael Hyde was the photographer for my wedding at the Outer Banks in June 2011. She was punctual, professional, and reasonably priced. The photos she captured were awesome! She came with a plan which made the group photo session go smoothly a...
nd she incorporated our input into both the group session and the couple portraits. I highly recommend her.
Reviewed On 4/26/2011 by margaret h
our wedding was on the 4 day of dec. 2010. rachael was great. she did photos of me getting ready with my mom and closest friends and had another photographer take a few of my husband and his friends. i love these photos and the feeling of an...
ticipation that came along with it. she is a well rounded photographer not only are the portraits beautiful, she was able to capture the unnoticed moments that showed true emotions during our most special day. her work is lovely and we are very happy we chose her. the photos we received from her were perfect. we had a vintage theme and she gave the photos a nice finish that matched perfectly. thanks rachael.
Reviewed On 3/23/2011 by Courtney A
The bridal portrait session was one of my favorite memories leading up to the wedding. When we arrived at the UNC-Chapel Hill Arboretum to begin the shoot, I knew I wanted to start under the arbor of vines that were one of my favorite places o...
n campus. Rachael kept me laughing and feeling natural throughout the shoot. She captured the look I had imagined under the arbor and went on to find so many other beautiful backdrops to my portraits throughout the Arboretum. The night before my wedding, I gave my parents 3 framed sets of pictures from the shoot and they were overwhelmed with how they turned out. Needless to say, my Mom had them on display the next day for all the guests to see. Thank you, Rachael, for making my bridal portrait shoot such a wonderful, fun experience. I will treasure the beautiful pictures for the rest of my life.
Reviewed On 3/21/2011 by Anna M
Ryan and I really enjoyed working with Rachael, and would highly recommend her. She is very attentive to making sure she had a shot list that reflected our desires, and she was very respectful of the church's policies regarding photographers. ...
Rachael is also very organized, which made the wedding day so much less stressful. We have a huge family, and she was great organizing and working with so many people. Even several years after our wedding, Rachael is still responding to our requests for prints. You definitely won't find a friendlier photographer or better customer service!
Reviewed On 3/21/2011 by Ursula A
I could not be happier with my experience with Rachael Hyde Photography. The photos from my Wedding are beautiful and magical. She was very professional, never in the way and yet EVERYWHERE! Even my guests, during the reception, where commentin...
g on how excited they were to see the photos from my ubiquitous photographer. She captured all the details of the wedding from the classic group shots of the Wedding party down to shots of my hand done place cards. She had a great eye for catching heartwarming candids and setting up striking portraits. The portraits of my husband and I at sunset that she posed are my favorite from the whole day.
During the pre-wedding meetings we had she was very sensitive to what I wanted covered during the wedding and what theme and mood I was hoping to create on the wedding day. All in all she was professional, friendly, and ubiquitous. She captured one of the most important days of my life with expertise and heart.
Reviewed On 3/20/2011 by Kelly W
Rachael actually did a family portrait session for my family when we were visiting in the Outer Banks, NC. She was incredibly patient with my energetic children (two boys, 3 and 1 years old), while also allowing us the opportunity to just be o...
urselves as we played on the beach. I often feel like trying to get my family together to take a picture is more difficult than rounding up a wedding party! :)
I can only imagine how comforting it would be have to Rachael at your side on your wedding day - her calm and warm personality, as well as taking photos in a very non-obtrusive way, would be a comfort to me if I was choosing a wedding photographer. (And as a fomer event planner, I've worked with many photographers!)
Her style is very natural, and her photos are beautiful! We have several of her photos in our house to remind us of our memorable family vacation!