Radisson Hotel Philadelphia Northeast

, Rochelle Fronsdale, for over a year to ensure that my wedding block and after-party were planned and established well in advance of my wedding in December of 2021. While Rochelle was generally very responsive, efficient, and prompt, and altogether a joy to work with, I cannot say the same for the rest of the services that we received at the Radisson Hotel Philadelphia Northeast. The rooms at the Radisson pale in comparison to hotels like the Hampton Inn or Holiday Inn in terms of modernity, cleanliness, and general feeling of kempt-ness. The rooms were dark, there were several outlets that did not have covers on them (we weren’t sure if we could safely use them), and when we arrived in our rooms, many of the lamps were unplugged and off. Additionally, several of my wedding guests who booked rooms complained of the cleanliness of their bathrooms, as well as the lack of additional toilet paper and towels. Additionally, we opted to purchase food from the hotel for our guests after the wedding. Firstly, we were not given the option to rent a space; Rochelle explicitly told us that there were none available at the time, but that we could expect to have the bar mostly to ourselves, as it was unlikely other events would be booked at the same time. We were also told that we were not allowed to bring in food from another vendor or book a food truck. The menu (see the pictures) was disappointingly small and very overpriced, but because the Radisson was our hotel and we had no other choice, we went with about $500 worth of food. The night of the wedding, we arrived at the hotel only to find out food shoved into a nook at the back of the bar, which was overcrowded with at least two or three other parties of people. My mother-in-law had to ask several employees where our food even was before we could find it, and when we finally did, we saw that other patrons in the bar were eating the food that was laid out without anything to separate it from them. When we moved our food to the lobby to get away from the other patrons (some of whom actually tried to fight some of my party when it was pointed out that the food was not a free-for-all), the night manager Tara Hamilton had a security guard threaten to call the police on us. Tara Hamilton proceeded to yell, in an exceedingly unprofessional manner, at my uncle and my brother-in-law and threatened us several times to kick us out of the hotel completely. Finally, she directed us to a small area by the pool, at which point most of my party was so disgusted with the service and Tara’s attitude that they just called it a night. On top of all of that, the food was ultimately substandard and not at all worth the amount of money we paid for it. All in all, I would not stay at the Radisson – this location or any other – in the future, nor would I recommend it to anyone to use for wedding guests. TLDR: Food is subpar, customer service is terrible, rooms are unclean. Find a different hotel.

ladies are very patient and understanding and have a heart of gold. We thank you for helping us make sure our wedding process was great. The staff was extremely helpful. The service at the venue was beyond outstanding, the staff bent over and was always there to assist. They kept on top of everything we needed and didn't need. They were definitely ahead of the game. Aimee, Terri, and Anthony were absolutely AMAZING! Amy I cannot even begin to describe how phenomenal she was from the moment the say started Amy was there to help and answer questions. I cannot lie when you said you would not be there I was scared because I have been working with you but Amy is Supercalifragilisticexpialidocious! ( Literally). She made our day even more perfect with all the minor details. She is very professional, skilled, very patient I must say, and very friendly. I miss her already! I cannot begin to describe how amazing AMY is when she came up to my room to check on me and make sure everything was okay it meant everything she is very detailed and full of energy and is able to deliver that energy to her team and my circle of loved ones. She did an awesome job, she handled everything perfectly. She leaves you with no stress during your day. Tery was very kind. She brought up plenty of food and drinks for the bridal party and family members as well. Anthony was also great. He helped out during dinner and made sure that my husband and I were comfortable and happy with the food and drink and everything was running smoothly. Amy and her staff definitely made sure we enjoyed every part of our cocktail hour, and reception. I would definitely recommend them to other brides!! The entire staff was the most professional staff I have ever seen (they all love their jobs). Have to say the best welcoming staff is the overnight guy he is absolutely the best of the best!!!!! ( not the older guy the younger guy) My guests did not stop raving about cocktail hour and ALL the amazing food! Especially the bacon wrapped scallops, the spring rolls and salmon. Aside from the service, the place itself is BEAUTIFUL!! Every one of my guests I talked to had nothing but positive things to say! Honestly, our wedding reception at the Radisson could not have been any better and we thank you for making it so special and the Radisson will forever be a part of our journey and love story! Thank you again for everything and I mean everything!!!!!!!!!!!!!!!!!!!! My husband and I had the best wedding one could ever have and enjoyed the beautiful pictures we took at the Radisson. It was definitely such a great experience. Don't hesitate if you're looking for a venue that treats you like family and really makes your wedding as magical as can be.

was great because every other place had a service fee or taxes not included or some other hidden fee that didn’t make the venue reasonably priced. all we have been finding elsewhere. Michele answered all our questions promptly. When we got to the day of the wedding the service was great. The food came out fast and it looked amazing in there. The staff was incredible. We couldn't have asked for anything more. Folks are still talking about how great it was there.

d I would recommend her to anyone! The venue is beautiful, the food delicious and the staff friendly. A beautiful place to get married!