Randi not only booked our honeymoon to Hawaii, she first helped us figure out where to go by sharing her personal knowledge of many global destinations and asking us our preference...s! It was a complex reservation with 5 flights, 3 hotels, and 2 car rentals, but Randi handled it effortlessly, ensuring that all details were addressed and our travels would be smooth. (In the midst of wedding planning, we were delighted to hand-off all the honeymoon decisions to a trusted professional.) I did benchmark with other travel sites online, and I am confident that Randi secured us discounted rates for luxury accommodations! Randi was also very helpful in recommending and arranging excursions and tours. Shortly after each flight landed, Randi sent us a text message to check-in, and a bottle of champagne was waiting for us in each hotel room. It was an ideal honeymoon with many perks, thanks to Randi!
BUT we most appreciated Randi’s services when we checked into our final hotel on Maui. While the room was quite nice and there were no major problems, the resort and level of service didn’t quite meet our expectations for a 5-star Hawaiian resort on our honeymoon. We replied to Randi’s text that night, and we awoke the next morning to messages from Randi who had already made arrangements with other resorts (should we decide to switch), as well as the hotel’s general manager, who Randi also contacted to convey our disappointment. The general manager immediately upgraded our room and whole experience. In the end, it not only exceeded our expectations, it was truly better than we could have dreamed.
Randi is the travel agent you want on your side! We look forward to upcoming trips that will be booked by Randi!