Red Stella Salon

ce. I booked both services well in advance clearly stating it was for my wedding and that I was the bride. I had a makeup trial the day before my wedding that went fairly well, with a few notes the artist said she would adjust for the big day. Unfortunately, the day of my wedding was chaotic and extremely disappointing. The makeup artist did not have the same products she used at the trial — including different lashes that looked and felt completely wrong — and after several failed attempts to change them while telling me that 'although they were not what I asked for from the day before, but she thought they looked okay', I ended up with chunky glue all over my eyelids. We had to start over, and my sister had to leave the salon to buy lashes that more closely matched the ones from the trial that we did not even have time to apply. The artist was nice but uncommunicative and unprofessional. To make things worse, my hair appointment wasn’t even properly booked. Red Stella mistakenly transferred my bridal hair appointment to my sister’s name as we had the same last name and nobody called me to confirm the change. As a result, my hair was rushed and was not what I had asked for when booking, likely because I received less than half the attention I was supposed to. At one point my sister begged the hair dresser to begin working with me because time was so mismanaged. We were told the entire process for both of us would take 90 minutes total, but we were there for over 3 hours. We left Red Stella Salon over an hour later than they said that we would, missed the window to take important family photos, and had a rushed first look before guests arrived. I am now paying for editing to fix crooked, mismatched lashes and makeup that didn’t reflect the look I had asked for from the day before. Not to mention the traumatic experience and not feeling like my best self on an otherwise amazing day. Even though I had made specific requests during the makeup trial, as basic as lip color adjustments — none of those changes were considered or applied. They did not even have the right foundation that they said they would have available for the next day right after the trial. Every employee I spoke to during booking and in person seemed unaware of any kind of bridal protocol although they were extremely apologetic. Red Stella employees made negative comments on the quality of the makeup kit while I was there on my wedding day. When I called to share my experience afterward to ask why bridal makeup is even offered if the staff wasn't equipped- the manager apologized and issued a refund, but she blamed staff for dropping the ball and referenced a bridal process that no one I interacted with seemed to know existed. This was an incredibly stressful experience on a day that should have felt calm and supported. Red Stella may be fine for a haircut, but they are absolutely not equipped to handle bridal services professionally. I wouldn’t want any other bride to go through what I did. Staff was kind but extremely unprofessional, the makeup kit was poorly stocked and terribly applied (inconsistent from the trial the day before!), and management was quick to blame staff. Definitely not worth the worry, stress, and unsettling photos as a bride.