I would strongly NOT recommend this place. My husband and I got married at Don Hoel’s in May. Multiple members of the staff were a nightmare to work with. Horrible with communicati...on, responding to emails and answering phone calls. Staff also frequently promised to send information/call back later and didn’t. Staff was rude to us, guests, and party members on multiple occasions. We had paid the deposit before they hired on a wedding coordinator, but the wedding coordinator didn’t make the experience any better. We would often come to a verbal agreement only for them to change their mind in writing or add requirements later. We had to fight hard to keep them to their word/our original agreement. They also conducted venue tours while we were setting up the space wedding day. While they are completely able/within their right to do so, I find this so disrespectful. In my opinion, the wedding coordinator should help the day of wedding flow, not prioritize future customers over the current ones. Plus, the wedding party is running around trying to get stuff done and the coordinator is now unavailable for questions, help, etc. So many things made difficult for us. Too much to go line by line and write in a review. The core problems, are honoring verbal agreements, communication, not respectful, and customer service. But I, my husband, and our families struggled working with this venue’s contacts. While Don Hoel’s is a pretty venue and I loved my wedding day, working with them is not worth the months of headache. I rarely write reviews. I usually stand to the side and stay quiet, but in this case, I can’t. I can’t stand the idea of staying silent and another bride/groom going through this experience when it’s supposed to be one of the happiest times for a couple. So bottom line, my strong recommendation is to pick another venue.
