I rented two lights for my wedding in August: the personalized GOBO and the starry night lights.
It was actually really convenient because it can be done totally online and cor...respondence is done via email. I had a few questions about how the lights work and I emailed them and got replies within the day, and they were very helpful. Since the GOBOs are personalized, I was contacted by them to discuss how I wanted it to look, and the person I was emailing was very patient because I asked to change it a few times, and she did it right away (we were emailing back and forth).
I received both lights about a week before my wedding events (website says two days prior to event, so it was early), which was cool because we used them to light around the house in the days leading up to the wedding and we got to try and test it out.
Setting it up was super easy cuz there are pictured instructions (really easy, just plug, and point).
The lights were also supposed to be returned within two days after the event. However, as weddings are usually very busy, I wasn't able to mail them back right away, so I contacted them to make sure this was ok, and they were very flexible. I ended up sending it back a week and a half later and was not charged anything extra. The best part is that the shipping is all paid for, so you just have to drop it off to any FedEx to return it, and they do the rest.
Overall I thought the experience was very convenient, especially for the price, and I would definitely recommend it for anyone who is looking for lighting! (It looked amazing in my wedding video so I'd def recommend a GOBO to add a nice personalized touch)