Salvatore's owns and operates The Brickhall in the Hollow. This review is for the Salvatore's Hospitality organization:
We had a family wedding here. When we arrived for rehearsal ...we noticed there were dead plants in the pots by the front door and had to ask that that be replaced or removed, and they were, but the facility should be self managing on this point. The venue is beautiful but definitely a bit tight for just under 100 guests, although we were told it wouldn't be a problem. Despite meetings, emails with setup maps, the setup staff was definitely not clear on what we had communicated and needed several reminders and corrections. Two bathrooms were not really enough as several times there were lines of 6 or more people waiting. H'ors D'ouvres were placed on a large round table that didn't allow room for guests to navigate between it and guest seating. A long narrow table would have been a much better choice. Dinner service was disorganized. We offered guests a choice of three entrees. It appeared that the staff was distributing meals randomly among tables, with no real order or organization. Table one was partially served about midway through and entrees were only slightly warm at this point. We chose entrees because we wanted to avoid the time lag that takes place with buffets but this was much worse. Bread was not served until the end of the meal. Some guests have made us aware that beer being served initially was warm. After an extended wait for vendors to be served dinner so that she and the groom could have their first dance, the bride had to remind staff to please serve them. No dessert plates were provided until approximately 15 minutes after desserts were put out. Water refills only took place by request. The heel of my shoe became lodged in a hole in the dance floor, nearly causing me to fall. The hole is round and approximately 1/2” in diameter. (This is an fyi so no one is injured in the future.) Worst of all: Baked cod was one of our entree choices, and it was TILAPIA!!! See attached picture. Overall, while the other vendors really delivered and it was a great evening, the Salvatore's organization, which we had trusted to deliver on promises, service and authentic menu items, has sorely disappointed us. It seems they entrusted the evening to a relatively junior staff member. It was apparently the first event he managed, as I overheard from a staff member the night of rehearsal. It also was evident that there were not enough servers for the number of guests. It was not this young man's fault, but the failure of management. I should note that we were very pleased with how well all of our decor items were packed up for us after the event. It's disappointing that we experienced these issues, and unconscionable that Salvatore's would pass off Tilapia for Cod.