Fancy That NYC

ompliments we got on the invitations were unbelievable! They were also able to tie in themes/fonts from our invitations to match our rehearsal dinner menu cards...to make the whole thing cohesive. Their knowledge of the space, standards, best practices, procedures, etc was very impressive. The team also worked diligently to get everything done in time for our expedited timeline, which was greatly appreciated! Michelle, in particular, was fabulous! She was super responsive (including “after hours” and on the weekends) and had great attention to detail. I’d highly recommend this vendor.

tation was underwhelming, and details like custom postage and digital calligraphy were a huge let-down. The worst part of working with Fancy That was the customer service, though.. At this price point, I would definitely expect better and would highly recommend you explore Fourteen Forty, Ceci, or other vendors and steer clear of FT. 1. Service Fancy That required an intense level of babysitting and follow up – really a hassle for a bride without a planner. Typos in initial drafts of the invite included referring to my parents as "Mr. and Mr." Last Name as opposed to "Mr. and Mrs." One simple round of proofreading on their end would have caught basic mistakes like that. That’s only one example of the several errors we were constantly correcting. Even worse, we felt that the designers were really below-average, at least compared to the NYC high-end invitation market. Fourteen Forty gave us an almost identical quote for a full custom suite, which would have included hand-drawn/designed details from our venue. Fancy That could barely manage to execute a VERY simple design - and definitely did not suggest or add any special flourishes on top of what we specifically (repeatedly, painstakingly) described and asked for. The worst part of the experience was my feeling that we were treated "less than" other clients - from my perspective, it seemed that wealthy, old-money, Upper East Siders got priority at Fancy That. The fact that we were paying full freight (and I mean full) didn't seem to matter, as we didn't have a planner that Fancy That knew, and our parents are from out of state. At this price point, every client should be treated exceptionally. Our contact regularly took days to respond, requiring follow up emails and phone calls almost every time we needed a change or update. Everyone leaves at 6pm sharp. FT missed almost every promised deadline by at least a few days. 2. Product The invite itself was close to but not exactly what we had wanted. The gilded edge they pushed on us looked terrible with the light blush color of our invite – a bad design call on FT’s part. FT forgot that we had asked for custom postage. Before the invites went out, I asked where we were at with postage, and they acted shocked we wanted something custom (we had asked repeatedly in early design meetings). We ended up using designs from zazzle.com - the stamps were printed with zazzle.com in large letters. Nowhere near as nice as the minted custom stamps we had gotten for our StD. The digital calligraphy disappointed too. I had to personally edit the layout of each address- and the font was not at all customizable in terms of serifs. Had I known, I would have used Etsy to get hand calligraphy - but FT charges RIDICULOUS fees for that. Their pricing is outdated with the options available today online. Our website details card needed some sort of little design and was super plain in the end. The gilded edge was not worth the cost. FT could not do a metallic design envelope liner and we ended up going without a liner. Many of the extra invites (shipped to the wrong address after we agreed I'd pick them up in store) were not perfect quality and had marks on them…

ions and other paper goods extremely easy. The wide assortment of invitations that they offer could have been very overwhelming, but the team was there to assist us with picking out the one that fit our taste, needs, and price point. This made it very easy for us to pick out the invitation/accessories that stood out to us while still staying within our budget. They were very prompt with getting back to us with any questions or comments, and made sure that we hit all of our required deadlines to ensure a prompt delivery to our guests. We worked primarily with Stephanie, who was extremely informative and patient through the entire process. We went in kind of unsure of what we wanted, but after less than an hour working with her I knew exactly which style I was going to go with. Since we were trying to stay within a specific budget, she created a whole bunch of different proposals that included or took out various options so we could see what the pricing would be for each. The entire office seemed very professional and was easy to get to being in midtown. Everyone there was extremely friendly and gave off the impression of caring greatly about creating the perfect invitations for you regardless of how much you were willing to spend. We would highly recommend them for your wedding/party paper products!