Mountain Creek Resort

dibly professional and communicative. You can tell that they really care about you and your guests, and your wedding needs are their top priority. The views are breathtaking, the gondola ride is an awesome experience, the food is great, the bartenders/waiters are incredible, the banquet manager Suzy really knows what she's doing. I cannot recommend booking here enough.

ountain top ceremony - which was unreal. Let me start off by saying the staff, food, hotel, and the venue itself was incredible. If you are looking for something a little bit different, this is the spot to go. Our coordinators jumped through hoops to keep us stress free and happy until the big moment which is very much appreciated. 10/10 recommend - just go check it out !

professionalism. The pair also helped ease my anxieties throughout the day and made us feel better about having to rearrange things thanks to rain. The food was outstanding and our guests will not stop telling us how much fun they had and how delicious the food was. While we didn't get to have our dream wedding on top of the mountain thanks to the on and off rain, the team made the indoor location into the perfect back-up space. I will say communication could have been better throughout the process and the hotel chose really poor timing to switch to a new reservation system which caused a lot of confusion for our guests, but hopefully going forward no one will have those issues. One big tip I have for Mountain Creek and brides who may have to move their wedding inside during mountain biking season: Have someone by the doors downstairs telling the bikers to please remain quiet for the ceremony. Unfortunately, a mountain biker chose the middle of my vows to start shouting. My guests shushed him and it tripped me up during my vows, which I'm hoping our videographer was able to work around. Other than that, the experience was amazing and we couldn't have picked a better venue!

aught on a pumpkin during the walk down to the ceremony. She helped holding my flowers, veil and train when taking pictures. For the reception, anytime we got up, a new drink would be placed at the table for us. She was just perfect. Our coordinator was Jessica and you’d be so lucky to get her as yours!!! She was so good and patient with all my emails up to the wedding. I gave her containers of decor and she decorated the space with no direction from me and did a beautiful job!!! She's so sweet and caring and you can tell she loves what she does. The scenery is just beautiful and it’s a unique place to have your wedding!

just for the purpose of quantity. We wanted an experience for ourselves and our guests that was unique, memorable, and enjoyable. MC checked all the boxes. We were somewhat wary at first because while we loved the mountaintop ceremony space and the reception venues as well; we saw some negative reviews. I can obviously only speak to our experience but I have no idea what those other people were talking about. We booked with Tori who was always willing to work with us in the contract process. She always got us the answers we needed, and even specific liquor we wanted that was not available in the normal open bar. For the actual coordination and details of wedding you then go to Colleen, Jessica, and Connie. THEY ARE ALL AMAZING and if anyone else says otherwise on here maybe they should re-evaluate themselves and see if they also dislike puppies and cute babies because it’s be impossible to dislike this team. Colleen was our day of coordinator and she went above and beyond every part of the wedding for us. I wish I had a Colleen every day of my life. She is absolutely indispensable. I don’t even have enough words to take about Colleen. From set up to ceremony she made sure everything was flawless. Jessica also helped in our rehearsal and in our initial plannings and was so helpful. On the day of I had Linda as my bridal attendant. I must protect Linda at all costs. I know I already asked for a Colleen everyday of my life but I want to add Linda as well. Linda was amazing and truly made me feel like I didn’t have to worry about a thing the day of. I like to say my bridesmaids and especially my MOH are professional bridal party people, all married and understanding the duties, and even they were so impressed and also wished they had a Linda their wedding day(you can’t have her she’s mine). Any review here referencing Linda negatively is just straight up wrong. You’d have to be a rare human to not recognize Linda’s kindness and helpfulness. Suzy was our Maitre’D and was doing a ton of behind the scenes work I probably only began to understand the breadth of, but I saw her making sure everything was in its place prior to the reception and paying attention to every detail. I can go on and on about how much this venue exceeded our expectations. I would take any negative reviews with a grain of salt but want to address some of the points they made. Communication - remember this is not just a wedding venue. The staff has a ton of responsibilities. They may not always respond immediately but they always respond accurately and with the information you need. If it was urgent, they would respond sooner. Appalachian hotel- run separately and the staff was accommodating . I liked that you could text with the front desk for any questions and concerns. The room I stayed in with my bridesmaids the night because was updated, clean, modern and we loved it. We had a big room block (40 reservations) and while we had a few hiccups with check in overall no complaints. Would love to see all the rooms updated though since we were put in an older one for our newlywed. Food- we worried about this one because we LOVE food but our guests (who also love food) said the food was great and we also enjoyed what we managed to have. Amazing wedding , great people. Thank you MC!

ng process of planning the wedding. We felt comfortable and supported, even with a lot of hyper-specific requests we made...and MC always did their best to give us a resounding "yes!" on these requests when possible. The actual wedding weekend was spectacular as well. The venues are gorgeous, the food is great, and the staff is friendly and super-helpful. Not to mention all of the wonderful activities in and around Mountain Creek which kept us and our guests busy all weekend long! Considering they had no fewer than THREE weddings the same weekend, there were relatively few hiccups and they did a great job making us feel like we were "the most important VIPs" throughout the weekend. Special shout-outs to Jessica, Linda, and Susie for being ever-present throughout the Big Day and making sure all our needs were met with a bright smile and kind words. We cannot recommend Mountain Creek enough!

nd hectic we had a lot of problems we heard from our guests from stolen jewelry to letting our groomsman check into a dirty room that hadn’t even been cleaned. Aside from all that we believe that the wonderful wedding we had made up for everything even with all the other hiccups we encountered at the venue. It is a beautiful venue with spectacular views. And the cocktail hour food was amazing and the drinks were even better. Gorgeous place we regret nothing and believe we chose the best place to hold our dream wedding.

hot and we were told that’s as cool as it’s going to get. Several people at my table had the steak and said it was like chewing a tire. People were even sending it back. I had the ravioli it came out cold. The wait staff decided that they no longer wanted to tend to the guest and would much rather party on the dance floor. A family member went up to the staff while they were dancing and had to ask them to please get more beverages for the table. I saw guest pouring their own coffee. We brought baskets filled with supplies for the wedding. Towards the end of the night we went to collect the baskets. The staff had already taken them. When we asked about it the staff said they had taken them and put them aside. When we asked to please have our belongings they told us we would have to get the bride and groom to ask them for it. Once we did that the Linda would not hand the baskets to us. She tossed them on the table and walked away not acknowledging us saying thank you. The hotel rooms are okay. I guess they are mostly used by family’s there for skiing/snowboarding. I did find mold on the shower curtain. When we went to use the shower the knob fell off. We only stayed for the night so the shower wasn’t a huge inconvenience for us. I see some people had great experiences here however I wouldn’t risk it after seeing how staff acted. Your wedding guest come to celebrate the couple not serve themselves and deal with rude staff

very minimal decorations/ flowers and people were still blown away by it. Colleen, Jessica, Linda, and Frank were so amazing to work with and made me feel special, cared for, and thought of throughout the day.

athtaking and the gondola ride sets it over the top. The lodge is beautiful on its own and didn’t need any decorations but Colleen the coordinator did an incredible job setting up all of my decorations. We couldn’t believe the effort that she put in to set our wedding above our expectations. She was not lying when she said that they will fill any space you leave with decorations and candles. It will look like the wedding venue of your dreams on the day of. We did a buffet and I can’t recommend this enough because all of the food is incredible and my guests were so happy to get to try everything. The food at cocktail hour and the reception were hands down the best wedding food I’ve ever had and I wish that I could go back and eat there again. Our guests were raving about how amazing everything was. Frank the Maitre d’ is secretly awesome. You will not know that he is doing an incredible job because he is doing an incredible job. My parents told me afterwards about all of the little things that he did, not only to keep the night running smoothly but also to make sure that my older guests had a spectacular time as well. Frank’s team of servers were all great and the bartenders made some of the best cocktails and did a great job with our signature drinks. Then there was Linda, my attendant. She was a rockstar and everyone knew it. She was my right hand girl all day and everyone loved her. She is the one that makes sure that your day is spectacular and special from getting ready to the last song. She is the best at her job. Whatever they are paying Linda she deserves more. Whatever you plan on tipping her, trust me put aside more for her. The hotel had the biggest hiccups but the front desk staff were very nice and helpful. Some of the things were outside of their control and some of it was stuff they dropped the ball on. All in all the things that went wrong, hotel or otherwise, were all insignificant. The day was perfect, our guests were very happy, Mountain Creek is the most amazing wedding venue and I would get married there again in a heartbeat.

l ! Colleen and Connie were a delight during the planning process and so accommodating during the back and forth of covid changes and Hurricanes hitting the day before my wedding! I also cannot say enough about the bridal attendant, Linda. She was beyond helpful and so very sweet. A true MVP! Frank and all of the servers were also so wonderful! I highly recommend mountain creek for your best day ever!

in our group to get married so we wanted something unique so this was perfect. It’s cozy and elegant. We booked over a year out to get the date we wanted. If you have questions over a year before your wedding, it’s hard to get an answer so I wrote down all my questions to ask a year before the wedding. You’ll be able to contact the specific coordinators directly by then. Communication can be slow but if it’s urgent mark it as urgent and they will get back to you! I was planning with a friend and she would get answers within a day or so from her venue while I waited up to a week for an answer. Majority of things I asked were not urgent so it didn’t matter to me how long I waited. The year before our wedding–we were still in the beginning of opening up from lockdown. As per the contract, it said everything is nonrefundable so every time we sent a payment, we worried if we were going to have our wedding the way we want it! Though every time we talked, they were calm and very sure that they were going to be able to provide us the wedding we deserved. We were lucky that by the time of our wedding, there was no restrictions. But I did appreciate the fact that we wouldn’t have had to cancel if things got bad again because they were ready to hold a wedding outdoors. On our wedding weekend, majority of our friends and family joined us in the hotel. While I had an issue with the hotel, our friends and family commented that everyone was nice and the manager was able to get my family a 2 bedroom suite! She was fine with a 1 bedroom but the extra bathroom was a plus! I think the main point is to remember that if you have an issue, ask nicely and they will rectify the situation. We had so much fun roaming around the halls and spending time with our family. My husband and I will definitely come back to enjoy the hotel. There was a forecast of rain during our rehearsal dinner so they moved us from the Biergarten to a room in the hotel. It was really nice because they decorate the place for you and you really don’t have to do anything. The same thing with the reception, apart from my centerpieces–Colleen, the event coordinator, promised and delivered that the place would be decorated beautifully. I bought a few things but I REALLY did not need to! The place was beautiful. My guests said the view from the mountaintop was the best they’ve seen and they said the food was WONDERFUL. The little food I ate was great and that is my only regret–not eating more! Brides–when they ask you if you want to have quiet time to eat, TAKE IT! I always read that advice but I don’t know why I didn’t take the advice myself! LOL. Anyway! My husband and I were lucky with the weather and he’s go with the flow so we don't the sweat the small stuff. The little hiccups that happened during the wedding were things that can happen in other venues… what matters is how the venue fix it and I feel like we were treated well by MC. We forgot lot of items in our room when we checked out and they were wonderful in retrieving it even though it seemed impossible! We are extremely happy with MC. So, if you love the venue and some reviews scare you–go ahead and hire your own day of coordinator, read the contract and just ask questions. If we had to do everything all over again, we would still pick MC as our venue.

to 2020 because of a sudden death in the family, and they were incredible about it - their response was something more akin to how close friends would react than someone you were doing business with. Tori then put us in touch with Colleen, the Wedding Coordinator, who is an absolute DREAM to work with. She is so kind, funny, patient, and didn't ever mind answering my questions. We postponed to 2021 because of the pandemic, and, again, MC handled it SO much better than many other venues. While there were periods of waiting to know our options, when we spoke with Tori and Colleen, they put us at ease, and made it VERY easy to postpone. The tasting was wonderful, and we were able to see Tori and Colleen there, as well as meet Connie, the Assistant Event Coordinator, and Linda, the Bridal Attendant for the day of the wedding. All of them are just LOVELY! Upon our arrival at the Appalachian, Colleen called just to say hi, check in, and see if we needed anything. During rehearsal Colleen walked us through everything, made sure my cousin who was officiating felt comfortable and had all his questions answered. Every step of the way she checked in with me and my wife, made sure we were comfortable, offered advice/reminders but always made sure we knew the final decision was ours to make. The rehearsal was great, and Linda and Frank, the Banquet Manager, came and introduced themselves to us. The day of the wedding ran smoothly; there is a beautiful new bridal suite, and groom's suite, although my wife elected to get ready in Schuss Lounge, and everything in both spaces was amazing. Colleen was constantly back and forth between me, my wife, and our reception/ceremony spaces to attend to everything - you would think she had cloned herself, she was doing so much and was miraculously ALWAYS there when we needed her! We had an iPad that needed to go to the top of the mountain to stream the ceremony, and though my brother left it in the hotel room, Colleen never let me know that. When I asked about it so I could log in she said, "Of course, I'll get it to you right now" and then had someone at the hotel get it, send it up the mountain, and brought to me in a matter of 10 minutes, all without me knowing. She HANDLES things, all the while never breaking a sweat or making the couple feel any unnecessary stress/pressure. The entire ceremony was an absolute dream, and so worth the 3 year wait. It was perfection, and I credit so much of it to Colleen - we were in the very best hands with her, and I would recommend Mountain Creek 1000x over for her alone! After the ceremony, Colleen's job is done, as she is working on another wedding, and Frank takes over. Our guests raved about the food (especially cocktail hour!), thought the place was gorgeous, Kevin the bartender got several shout outs from our family for his awesome drinks and personality, Linda was everywhere we needed her to be and so sweet, and overall everyone couldn't stop telling us what a great place it was to have a wedding and how amazing the staff was. They really treated us as individuals, and were there for us every step of the way. If we had to do it all again, we would choose Mountain Creek every time!

uch can go wrong and it was sometimes a struggle. But, every time we got on the phone with Colleen at Mountain Creek, my mind was immediately eased. She didn’t leave anything for us to stress about. Her understanding of where my mind constantly was and exactly what my day would look like was so helpful. Restrictions changed so many times leading up to my day and Colleen walked us through them each time and was the most prepared and and calming presence for us. I truly can’t put into words how much better it made our entire wedding process to have Colleen. She was our literal lifeline and I did not have to stress ever. From my bridal suite to after party, every single employee at Creek was an absolute saint. Making sure everything was easy for me all day and I can’t express how grateful we are. A million details and possible problems run through your head everyday as a bride, but I didn’t realize how much of a difference the employees at my venue would have made. I would not have made it through that day so carefree without them. Linda took over for Colleen after the ceremony and was such an all star. Again, just making sure my husband and I were happy and carefree the entire time. I cant recommend this place enough. Everything went off perfectly, even when it was pouring rain my whole wedding day. Our cocktail hour room and reception were just so dreamy and beautiful. I wish i could do it all over again. So much love and appreciation for this venue and their employees !!!!!

experience so far has lived up to all expectations. When we initially reached out in January, we got a very quick response from Tori who was very accommodating to get us in for a tour. As soon as we arrived and met Tori, we knew that this was our venue. She was friendly, thorough and very transparent about all details. Even in the midst of ski season, we felt so well taken care of and Tori was able to help us envision the venue as we will see it on our wedding day. When we officially decided to hold our date, the process was easy and efficient and we got email confirmations of all steps that were completed and processed. The same goes for when we signed our contract and made our deposit. We feel very confident that our wedding is in good hands and we are looking forward to continuing the process with Mountain Creek for the next several months!

totally different look. Once the wedding tables are brought out and everything is decorated for the special occasion, it’s hard to believe that a few weeks later there would be tons of skiers resting from the cold there. We took pictures at the top of the mountain, which was absolutely stunning! Then the ceremony, cocktail hour, and reception were all in the same room due to covid restrictions, but it was truly flawless and I can’t imagine it any other way! The staff was excellent at adapting to the covid restrictions and they were always thinking about what was best for the couple and guests above all else. They went above and beyond to meet our needs and requests. We felt completely pampered and at ease. I thought getting married was supposed to be stressful…. especially in covid times! Mountain Creek and it’s staff completely took that stress away. From touring the property and signing the contract all the way through the wedding day, the staff was completely available for communication all the time. The food was probably the best that I have ever tasted at a wedding. My guests were complimenting the food all night long! I can’t imagine a more beautiful setting and wonderful staff. If you love the outdoors at all…this is the place to get married!!!!!!

icro-Wedding" for a very affordable price. Being nature lovers, we were certainly drawn to the mountaintop ceremony. When we went for a tour, we were sold on the views. Our wedding for 25 guests was in September and it was the most perfect day ever! I cannot thank the staff enough for ensuring that everything ran smoothly. Some of the guests didn't care for the food, but hands down everyone raved about the ambiance. From beginning to end of planning, I had no issues with communication. We were in touch with each other constantly and I felt seen and heard. I thank Colleen and Tori so much for executing everything my heart desired. When I look at our wedding video, I can't help but smile and tear up all over again. Everything was magical and turned out even better than expected. Booking MC was a great choice!

ly able to see the venue during “wedding season”. I was told it would be thoroughly cleaned and spruced up but the venue was a wreck; disgusting dirty and so much chaos/disorganization by the staff for our scheduled tour. We decided to cancel and ask for at least one of our hold the date deposits back. We were told no, our multiple deposits were non-refundable, should also be noted that is the only quick reply I received during the times I’ve spoken with them. Disappointed but I’m glad we did not lose more money to them.

ghtmare. When I first found mountain creek, I was hesitant because I read a horrible review about how they could not accommodate a mountaintop wedding and refused to send the couple money back. I brought this concern to Tori’s attention and she assured me that there was a “miscommunication” and that couple did get their money back. Miscommunications, lack of communication, and taking people’s money is very common at this venue. Tori was able to get this, and many other negative comments removed from this site. Since August 2018, I read countless reviews 3-4 star reviews about the frustration from the lack of communication on mountain creek’s end. I personally have had this issue and found myself constantly emailing Tori multiple times before receiving a response. My wedding was planned for June 2020, and My mom and I were able to just board the gondola and walk around the mountain top, in jeans and sneakers, minutes before guests arrived; we actually passed many guests on our way down from the mountain! In December 2019, I had to cancel my wedding after my fiancé threatened my life. Tori reassured me that if someone booked a wedding on June 14, 2020 that I would be able to receive my deposit back. Her email had said “In order to receive partial or full refund we will need to resell the date. The date has officially be released and is available to be booked.” I was emailing Tori every month in hopes of getting my $11,000 back, and she kept telling me no one was booking the date. When I had a friend reach out to Tori to book the date on March 23, Tori’s response was “As far as available date this year. We unfortunately do not have any Friday, Saturday or Sundays available. We do have a decent amount of Thursdays available”. I had just emailed Tori on March 19 asking if anyone had booked the date and she told me it was still available. I knew I was being lied to and reached out to Tori again on March 29 asking why she was not offering that date to anyone. Now she claimed that June 14 and November 29th were the “only two Sundays available”. I called Human Resources at mountain creek when I found out Tori was lying to me so she could hold onto my $11,000 and a very nice woman in HR helped me by putting me in contact with Josh Bernstein, the most unprofessional person I’ve ever met. Josh told me that he could not offer me a refund because it was “the position of the resort”. After forwarding him the email Tori sent me about a refund if someone booked my date, he replied with “That is a courtesy that we extend to clients.  It is only if another wedding of equal or greater value is booked.” I was heartbroken, I didn’t understand why that same courtesy could not be extended to me. I was able to book an event in June, but it was not able to be held to the pandemic. On July 22, Tori reached out to me telling me they are only able to honor my deposits up to the end of this calendar year. I let her know that myself and many of my other family members are immunocompromised and that holding an event at this time is pretty much life threatening. I’m truly heartbroken over Mountain Creek’s lack of empathy during this global pandemic. I still have not received any money back during this challenging time.

n our wedding day... We really cannot express enough how appreciative we are of Tori and Colleen's help throughout the whole wedding planning process, but also especially during the last couple of weeks trying to navigate the COVID-19 situation. It is not every day that a global pandemic happens in the 60 days prior to your wedding after a year and a half of planning and having a vision of your big day The way that Tori, Colleen and the leadership at Mountain Creek handled the situation made what was a difficult situation for everyone as easy as it could be. We are so grateful for the stance that Mountain Creek has taken on this situation - which was to put their brides and grooms (healthy, safety and finanacial well being) before their potential revenue loss. We have heard absolute horror stories of how venues have completely screwed people over but when it was decided that our wedding wouldn't be happening - we were given the option to reschedule in 2020, 2021 or cancel. We feel so grateful for the compassion, flexibility and understanding everyone from Mountain Creek has shown us. In additon to this, we had a fantastic experience with the planning process. Colleen and Connie were extremely helpful and knowledgeable throughout our planning meetings and accomidating to times that worked for us, as we live out of state. We did have an oppertunity to do our food tasting and I would give it 5 stars.. everything was so good! The value of what you get (SO much food and top notch liqour choices) for what you pay we felt was phenominal. It is heartbreaking that we won't be able to ultimately get married at Mountain Creek, but it will always be a speical place ot us regardless! (The only reason we decided to cancel our wedding is that the only 2020 avaliability they had left was Thursdays and we didn't want to wait until 2021 for a Friday or Saturday. )

d family over the holidays reminded me that my guests are still talking about how it was the best wedding they had ever been to! The staff tended to everyone's needs, the food was INCREDIBLE and served in abundance and the coordinators helped me, a very anxious person feel nothing but bliss on my wedding day! Leading up to the wedding Colleen and Connie were the ultimate dream team. They listened to every idea, all questions and my potential crazy bride moments (it's a thing for sure) I had along the way. My husband and I also had Linda by our side the entire day. She was professional and made sure we had whatever we needed at any point! Thank you Colleen, Connie and Linda for a day I wish I could relive over and over !! We also made a wedding weekend for all of our guest. Getting to spend three days with everyone made it even more special. Accommodations on site were perfect! We had a welcome dinner on the patio at Great Gorge Clubhouse! The food was incredible yet again. Then closed out the weekend with a breakfast at the hotel for our guests. I could go on and on but to simply put it we are so HAPPY and would not change a thing! (Even the few rain drops during the start of our photos) Thank you again Colleen and Connie and the entire Mountain Creek Staff !

tell us. If you already signed, here’s the long version. The venue seems awesome, with the mountain ceremony and onsite hotel, which explains 1 star. Yet, they don't care that you've chosen to celebrate your wedding there. It was extremely difficult communicating throughout the months and even days before the wedding. When we did get in touch we asked the same questions with no definite responses. They would verbally tell us that something was fine and then later claim that they never said that. We were constantly reminded that they have 3 weddings per weekend. There seemed to be no concern for our happiness. We found out about Colleen’s maternity leave via an auto-reply email. Completely unprofessional. That being said, the food at our wedding explains the 2nd star. We were pleasantly surprised (after a horrible tasting experience). However, my husband and I only got a small plate of passed appetizers for our private cocktail hour. The worst thing MC did was lie about set up and breakdown. We were originally told we'd need to drop off a list of our personal items and where they'd be placed so they could set up for us. This was a big reason we chose MC. One month before the wedding, this suddenly wasn't a service they provided (nor did they acknowledge that it ever was). We had to recruit family members to unload our cars and set up the morning of our wedding. Even worse, the day after, we had to take everything out between 7-9 am (reminded again about 3 weddings). This completely ruined our wedding weekend for our parents. The alternative offer was to pay $2000 for them to provide a service they had already promised. They also suddenly told us that a maitre'd, who we never met and didn't know any of our details, would be spending the entire day with me. They just do not understand the sensitivity of such a big event. Our rehearsal was a complete disaster. Connie confused everyone and our own day-of coordinator ended up sitting with her for over an hour to set everything straight. We headed off to our rehearsal dinner at Great Gorge which we highly do NOT recommend - but we’ll keep it focused on MC itself. There were so many issues during our wedding day (but our outside coordinator was luckily able to fix many). Let’s see.. no AC in the bridal suite during a heat wave, Connie being in a meeting with another couple during our first look, guests being sent up and down the gondola and told different ceremony locations, and not serving drinks until our designated cocktail hour start time (guests were 10 min early and we discussed this possibility prior- they rushed our ceremony due to weather). They even tried to keep my husband and me from entering the lodge right after our ceremony (again, 10 min early). I should mention that, after a lot of complaining by my MIL, the hotel did comp my room. Though, this is very small compared to our overall payment. Connie didn’t even say goodbye to us or our coordinator before leaving. We never heard anything from MC after our wedding. If you're stuck with MC, here’s our advice. Hire your own day-of coordinator. Read your BEO critically, make ALL changes (ours was a mess) before mailing your final payment (yes, mail it). We have beautiful pictures and great memories, but if we chose again, it would not be MC.

my band, florist, and photographer were amazing. We completely lucked out with perfect weather and this all contributed to a spectacular weekend. Unfortunately the service provided by this venue was another story. As someone who planned her wedding, I felt that I relied on reviews and it would not be honest of me if I did not share my experience. When we booked it we were told numerous things that turned out to not be true - no mats in the bottom of the cabriolet, no speakers/sound system at the top of the mountain, no more hotel rooms would become available, and no staff at the hotel and along the path to the top to help guests. Our rehearsal dinner was Friday night at an amazing Italian restaurant (Milano's - loved!) The hotel provided us with a van that we were told held 14 people, but it actually only held 10. This messed up our timing because it had to make more trips, took longer than expected, and my dad had to shuttle people over. Before leaving for the rehearsal dinner, my husband confirmed with the bartender we'd have her until 1:30 am. She told us she was only on until 11 pm. This had been finalized a week prior and printed on the itinerary I had read to Colleen. Also on Friday, the hotel bags were not put behind the front desk for guests that had been driven up a week prior. On Saturday we were faced with more issues - completely out of anyone's control, but Colleen ended up getting hurt and was not there for most of the day/night and there was no one to pick up the slack. I had planned this wedding with Colleen for about a year and the person who "stepped in" knew nothing. Someone told my husband before he walked down the aisle that Colleen was hurt, which was unprofessional and inappropriate. Cheryl, the bridal attendant, told my bridesmaids we were having bridal party introductions, which was not true and caused stress for them. She also had us stay in the Schuss lounge for way too long during our cocktail hour which we basically missed and gave us a small plate of food to share between us. We had paid for an extra bar outside throughout the event and guests were turned away from that during the wedding. At the end of the night, the head of catering came up to me and asked why the band was packing up because they hadn't served the cake yet! We had also paid for an after party in the Schuss lounge, where my HUSBAND had to set up the speakers because no one did. Back at the hotel, the bridal suite was a mess. No one had cleaned the food and garbage that had been left there from the morning. On Sunday morning we got to brunch in the Hawk's Nest where the head of catering again finds me to tell me they don't have enough tables set up! After brunch we were waiting for someone to bring us our box of unused umbrellas that we had rushed ordered there because the weather report had changed so much during the week. After waiting for over an hour, we realized we didn't have the top of our cake. Someone in the kitchen told me I could look in the freezer where I saw two identical cake tops not labeled. Some of our guests also had issues with the hotel, which was disappointing. Overall, I think some of the errors that occurred might not have happened if Colleen had been there, but a lot did go wrong, and there was no one there to pick up the pieces.

y do not follow through. The day of my wedding was a HOT MESS. Colleen the wedding "Coordinator" did not even come the rehearsal or the wedding even though when we had our final meeting she said I'd see her why more than I'd like to on my wedding day.. My guest did not get priority of the guandule and there was a bike event they day of my wedding that they did not tell me about. When I ask about it on my wedding day they said it would be long over by my wedding. It was not. The mountain was filled with bikers and my father even got hit with one right before he walked my down the aisle. He had a big tire mark right down his leg on his black tux. They will tell you everything you want to here right up until the day of your wedding but wont follow through on anything. I have been trying to contact the Events manager but he is never in the office and calls back late in the afternoons on weekends and takes days if not weeks to return calls. I Have yet to speak with him but they don't care at all because they got the money. My wedding was beautiful despite the staff and broken promises but I am in no way happy with the venue.

our wedding day and our guests are still raving about the delicious food, beautiful venue, and incredible staff. Everyone we worked with went above and beyond to make sure that our day was perfect, and it truly was. I have to give a special shout out to Linda, the maitre d', who was absolutely wonderful! She really went out of her way to take care of all our needs and was so sweet to our families, friends, and vendors. We worked primarily with Tori and Connie during the booking and planning process and they were both wonderful! They followed up with us to see if we had any questions and were very responsive. I think it is important to keep in mind that they are juggling multiple weddings at once, but they always got back to us within a timely fashion. Towards the end of the planning process, we had the pleasure of working with Colleen, once she returned from leave. Colleen was professional, organized, and had the best disposition for dealing with nervous brides! Tori, Colleen, and Connie all made a great team and helped keep us enthusiastic and excited about our wedding day. Our actual wedding day, although colder than we would have liked, went perfectly. Any little issue that came up was handled by Colleen, Connie, or Linda and we never had to worry about a thing. While we chose Mountain Creek because of the beautiful venue, the incredible staff is what made our wedding day so spectacular. It truly was a magical place to have our wedding!

r team ensured that every part ran smoothly. The view from the mountaintop is breathtaking, and the ambiance inside the lodge cannot be beat. The hotel is attached to the reception area which allowed guests to easily shuffle back and forth to their rooms if need be. Even the older, less mobile folks in attendance were able to ride the gondola and take in the ceremony. The food was outstanding during both the cocktail hour and reception, and the fire pit outside provided a perfect getaway spot. I highly recommend Mountain Creek to anyone looking for a mountain/woods/outdoor type of wedding. You will certainly not be disappointed in your choice.

ic wedding however the food as well as the wedding coordinators are HORRIBLE. The lack of communication with the wedding coordinators is unreal. There was one lady who was out on maternity leave and no one bothered to tell me she was out of office. I had many issues trying to get in contact with the coordinators through email or phone call and no one would answer me and get back to me days later. There was even one instance I got an email from one of the wedding coordinators cancelling my appointment to meet with them. I live 50 minutes away from Mountain Creek and I got an email canceling my appointment rather than a phone call...very unprofessional. My final invoice got messed up multiple times causing much stress for my husband and I. The wedding coordinators do not communicate with each other or review their work before sending it out to their clients. I also had personal items that were left in the bridal suite the day of my wedding that I later found out were thrown out in the trash. One of the coordinators didn’t even show up on my wedding day. On the other hand Linda the Maitre D was incredible!!!! She was the only person at Mountain Creek who did her job. She went above and beyond for my husband and I as well as the bridal party to make sure everyone was okay. She deserves the most credit for making my wedding so special and if it wasn’t for her I would have cancelled my wedding at Mountain Creek. It’s not worth spending the money on the beautiful view because the wedding planning process with the wedding coordinators is awful and they are not qualified to do their job.

Colleen throughout our engagement... all of our questions were answered and we felt well taken care of. The day of everything went smoothly- in big part due to our amazing maitre'd Linda, and the wedding coordinators. They were extremely attentive to us as the bride and groom, and we heard nothing but good things from our guests as well. There is nothing comparable to getting married at top of the mountain and the food was amazing, especially the wedding cake from Cafe Perriot. Wish we could live this day over again and again!

derful day.

Tori was amazing and so helpful with everything ... after Tori, Colleen took over and she was absolutely incredible!! All of the staff was actually amazing! Not one complaint at all they go above and beyond and all of our guest were extremely pleased. The food was the best food I’ve ever had at a wedding we couldn’t even choose which ones to pick !! The rooms were beautiful for the guest to stay in and very affordable. I would recommend anyone looking for a beautiful rustic wedding to go here! Also we got married on the mountain top and our guests were so excited to ride the gondola to the top of the mountain! Everything was so unique and amazing!

ith and were so attentive. Food was delicious, the Mountain View was incredible, and all of our guests were raving. We had a little bit of a line build up at the bar and after speaking to Linda, our Maitre D, she went behind the bar to help sling drinks. Everyone went above and beyond and it truly was the best day ever.

top ceremony (everyone cried when I walked down the isle, including my new husband) along the way Tori, Colleen, Connie and Linda were super stars! They made sure all of my crazy last minute bridal questions were answered and went above and beyond. I have been married for less than 24 hours and have received hundreds of texts gushing over the location, weather, decorations, food (the food was amazing! And they accommodated my vegan guests easily!), everything was absolutely perfect. My guests also loved the rooms and had excellent service throughout their stay. 10/10 all day. Those woman are superstars and they gave me and my husband the best weekend of our lives and we will never forget it! We are already talking about going back for the anniversary! Thank you so much Tori, Colleen, Connie,Linda and mountain creek for an amazing wedding!

in top pictures through the meal and the end of the night. We were stoked about the decor- the staff did a great job at filling in our decorations to fit the vibe we were looking for. The guests raved about the food, having somewhere to spend the night right there, and the overall fun atmosphere with the mountain bikers and waterpark nearby. They even accommodated our bounce castle! The morning after breakfast was lovely too. We highly recommend!

or guests. The reception room is beautiful and perfect to accommodate a large guest count. The cocktail space is so gorgeous it was definitely my favorite space. The food is phenomenal, I only wish I had eaten more! I loved having the hotel on site so no one had to worry about driving after the reception and we could continue the festivities into the early hours of the morning. The major issue I had with the venue was communication. Had there been clear and consistent communication, I would have given a 5 star rate because everything else was absolutely wonderful. I had signed the contract at the end of 2017 and was working with the original coordinator on site to plan details. About a year later, which happened to be about 7 months from our wedding date, an additional coordinator was brought on which I assumed was just to help the current coordinator. I was completely unaware that the original coordinator we worked with was pregnant and going to be on maternity leave starting two weeks before our wedding date. I only found out when I sent an email with a question for headcount and received a kickback OOO email. This is the moment when things started to slip through the cracks. There were errors made on our final invoice and the staff was very difficult to get in touch with to discuss these errors before cutting the final payment. This also resulted in missed dessert items that were already purchased and paid for which was not discovered until the final hours of the reception when these things should have been offered. Needless to say, we were not happy about this but what could be done since we were almost finished with the evening. Our cake was also not ordered correctly and therefore we were unable to take our topper home with us. The staff at Mountain Creek did order a new one for us as soon as we reached out about this. The staff has also worked with us to compensate for the missed items that were paid for. All I will say is make sure you are very, very clear with everything in the contract and what you are looking for. Double check that everything is accounted for weeks before your wedding date, and thoroughly review the final invoice. Try to get this a few days before the invoice is due so you have time to reach out and get in contact with the office. Besides the communication issue, this is a beautiful location with amazing food.

ating and complaining about the lack of A/C. It was cooler outside than inside the reception. Before and after the wedding while we were waiting for pictures, there were no beverages available for the bridal party. We were told if we wanted something to drink we could walk next door and buy it (it was raining out). During the reception they closed down multiple bars, they ran out of some of our alcohol selections. At the end of the reception during last call they refused to serve the last few people in line. The mountains are beautiful and the food was great but the venue, staff, and disorganization is awful! There is only one restaurant on site and it only has outdoor seating.

all of our guests were raving about it afterwards. Connie, our wedding coordinator and Linda, our maitre'd, made sure that everything ran smoothly and on schedule on the day of.

e the knot. She was extremely personable and knowledgeable of the venue and was able to answer every single question. She displayed such a sense of professionalism! My fiancé and I are getting married at this beautiful mountain resort in one year and we could not be more excited!

solutely spectacular. The space in the lodge was amazing. We had 140 people and there was so much room to move around comfortably. The food was absolutely amazing and the cake from Cafe Pierrot was great (and included!) I would give this venue 5 stars but the communication was not that great, which made it very stressful for me since I was planning my wedding myself. Our original coordinator was having a family emergency which I understand, but I felt that the other staff should have stepped in for her earlier on. I didn't have my final seating chart sent to me until a couple days before the event and the final details meeting we had to fight to get an appointment. The slideshow we wanted to play somehow got lost in translation and never was set up. On a positive note since I work in a florist, I designed my own arrangements and I was able to set up my arrangements the night before in the lodge which was a huge help and I am so thankful for! On our wedding day, Tori and Connie were amazing and made everything perfect and relaxing. They really took care of me, my wedding party, and family. The bridal suite was absolutely gorgeous! The way they decorated the room was absolutely perfect. During the whole time, I couldn't have asked for a better time. If I could do it over, I would definitely have my wedding here again. I think I may have had some unlucky timing with the communication, but other than that our wedding day was absolutely perfect and I couldn't have asked for a better day.

d wedding like ours! CONS: wedding coordinators are really friendly and helpful, just a bit hard to get a hold of sometimes whether its via email / phone. They were really great to work with overall though! The maitre d', however was actually pretty rude to some of my guests and bridesmaids which wasn't appreciated. That didn't stop us from having an unforgettable night! Just a minor annoyance

est decision we ever made! That space is truly a magical - the views, the gondola ride up and the well-kept grounds made it perfect. When we met with Colleen to drop off all our decorations, she was attentive and made sure everything was where it needed to be. I knew going into my wedding day that I did not have to worry about anything. I provided Colleen with a list of all my vendors and she took it from there. I highly recommend booking Mountain and Creek and using Colleen! As for the food - it exceeded my expectations! I was not sure how a ski resort was going to deliver such high quality food - but they did! Our guests were raving about it days later. If you are looking for a unique venue that can still handle the operations of a wedding (without the big ballroom/catering hall feel) look no further and book this place!

nd actually caused me so much stress on my wedding day that they caused me to cry. Their contracts are poorly written and leave you uninformed. They did not deliver food needed for people with allergies and did not provide all of the food included in the after party boardwalk package which we paid an extra $1200 for. Their staff made extensive noise during my vows ruining my ceremony and the video of my ceremony. After the event I was told all of my decor would be held for pick up that week. I made a note of what was left behind and that I would be there in 4 days to retrieve it. I got there and no one knew where my decor was and then I was informed that it was THROWN AWAY. No one reached out to me about it prior to throwing it away and in fact I emailed colleen to make sure it wasn't lost or disposed of. None of the staff communicates and both wedding coordinators are unqualified (tori was a manager of the beer garden before being a coordinator). When requesting a refund for the missing food, decor, and noise disruption as well as the cancellation of the outdoor ceremony (the lifts could not provide access due to weather and we were not informed of this until the morning of), we are still met with the run around. I have had to obtain an attorney to rectify the situation and they still lie about the status of the refund. I was told I would have a check and weeks later I am still chasing them down. I am sure others have had great experiences because the weather cooperated on their day but keep in mind that if ANYTHING doesn't go according to plan you will be met with a chaotic planner who will stress you out even further and will need to fight tooth and nail to receive the compensation you are entitled to. It is a shame that my wedding day is now marked with this frustration and anger. When I look back on it I think, I wish I had chosen a different venue.

ddings. They genuinely cared about our wedding, and wanted it to be the best day ever. The coordinators have an eye for what is romantic and beautiful and a way of understanding your inspirations and turning them into a reality on the biggest day of your life. Ryan and I grew up at Mountain Creek, it was the perfect fit for us. With the amazing mountain top ceremony and the natural rustic elegance of the lodge we couldn't wait to say I do. Colleen and Tori became our best friends during the planning process. They were always there to answer any questions or concerns we had. Ryan and I created about 50 dream catchers to hang in the lodge. Colleen spent hours helping us to hang them so they were perfect. We had more than one meeting to adjust them and she even helped put them together for us. I was so glad that she recommended trying them out a month before the wedding so that I would not worry about them and focus on any other last minute needs. Colleen spent more time working with us than any wedding coordinator should. We couldn't have asked for a more attentive coordinator, Maitr d, artist, therapist, and friend to help guide us through our wedding. We hosted a welcome party at the water park the day of the rehearsal which everyone loved! We had so many friends and family staying at the Appalachian, it was a great way to kick off the weekend. I do wish that MC would offer wedding guests special pricing or coupons to try out their accomodations. Our out of town guests would have loved to try TreEscape or do a round of golf. The hotel is beautiful and wasn't too expensive for our guests, however some had a very difficult time reaching the hotel to make their reservations. We were so lucky to have the most amazing weather on our day. When we booked the outdoor ceremony for a July wedding there was always the worry of rain or extreme heat. We had fans for programs and Mountain Creek set up a refreshment stand to make sure all guests were comfortable and hydrated. Our ceremony was at 5:30 so almost all guests were in the shade, and the top of the mountain was 10-15 degrees cooler, making it a beautiful 65 degrees. The food was absolutely incredible! We had filet mignon and Chilean sea bass, both of which got rave reviews from all of our guests. We honestly have never had such great food at a wedding. During the entire wedding there was never a line at the bar, which is amazing considering how much everyone drank that night! It was a blast doing shotskis at the afterparty! Tori and the hotel staff set up a pool party the day after the wedding as a farewell. They went above and beyond to make it beautiful and had plenty of tables and seating for the large amount that attended. It was a great way to spend extra time with family and relish in the night before. The farewell party was so much more than we ever thought, again, the coordinating team has an artistic eye for elegance. Colleen and Tori worked so hard to make our wedding more than we ever could have imagined. The most common compliment we received was that we had thought of everything and it was so completely Heidi and Ryan. The best part was, we only had a few ideas and a vision, Colleen and Tori took care of all the details that truly made our wedding perfectly us.