I used Refeyeance for my wedding day makeup and hair. I found them through The Knot and reached out to schedule a call since I’m not exactly a “pro” when it comes to doing my own h...air or makeup and really wanted to talk through my vision. The team was great on that first call — they answered all my questions, helped me feel comfortable, and quickly got my trial booked.
About a month before my trial, I received an email adjusting my appointment from 11:00 AM to 1:30 PM — no big deal at all and still plenty of notice. However, the day of the trial, I received a text from my assigned artist letting me know she had an allergic reaction at a wedding she was working and needed to reschedule. Completely understandable, just unfortunate since I had my whole day planned around it.
To her credit, she was wonderful about rescheduling and even agreed to come to my house the following week for a discounted travel fee. I also reached out to the main company to see if any other artists were available that day, but they were fully booked. They did offer to cover a portion of my trial cost, which I appreciated.
When I finally met my artist, everything clicked. She was so easy to talk to, we connected instantly, and she listened closely to what I wanted. I had printed inspo photos for both my hair and makeup, and she absolutely nailed it — soft, natural glam that still made me feel beautiful. My hair was even better than I imagined!
As the wedding got closer, communication started to feel a bit off. I received several detailed emails confirming final counts and location details, which I appreciated. However, about three weeks before the wedding, I got a “day-of timeline” that had the artists arriving at 6:45 AM — even though we didn’t have access to our venue until 9:00 AM. This wasn’t at all what my artist and I had discussed at the trial, and it caused some last-minute stress. We ended up having to rent our venue an hour earlier (an extra $100) and adjust our photo schedule. It wasn’t the end of the world, but it definitely could have been avoided with clearer communication.
On the wedding morning, my artist arrived, texted me to let me know she was on her way, and everything started smoothly. The second artist, however, was deathly afraid of dogs — and one of the main reasons we chose our venue was because our dogs could be part of our day. Unfortunately, that led to a pretty stressful moment when my dog came upstairs and the other artist panicked. We had to move my dog downstairs, which broke my heart a little, but we made it work. Again, not something anyone could predict, but a bit of communication upfront would have helped.
In the end, my hair and makeup were absolutely beautiful and I felt incredible on my wedding day, which I fully credit to my artist. She was talented, kind, and dependable when it mattered most. My overall experience, though, had some bumps due to miscommunication between the company and the artists.
If you book with Refeyeance, my advice would be:
Communicate directly with your artist whenever possible.
Double-check the day-of timeline well ahead of time.
Know that once you’re in your artist’s hands, you’ll be in great shape!
Everyone’s experience is different, and I recognize that wedding planning can be overwhelming, but this was mine — a mix of a few stressful moments and a truly amazing result.