On-Location Beauty Cleveland
$90 starting price
Cleveland & Akron
Service area
Ashley Walker
OWNER
Typically responds within 24h
AWARD WINNER (8X)
Thanks to recommendations from couples on The Knot
REFeyeANCE Makeup & Hair is a wedding-beautification company based out of Cleveland, OH. A talented team of beauty experts is on hand to bring your wedding vision to reality. From glamorous looks to subtle sophistication, they tailor their skills to your needs, using high-quality and long-lasting products.
REFeyeANCE Makeup & Hair Cleveland is ranked in the top 5% for makeup artistry and beautiful bridal hair. With over 16 years of experience in the beauty industry, she has worked with renowned brands such as MAC and Estee Lauder. We take care of attaching veils and can assist with clip-in hair extensions, too. In terms of cosmetics, makeup artists can complete airbrush applications and false-lash extensions. So, you and your loved ones can relax and savor the morning-of momentum, knowing you will arrive in style looking and feeling your very best. Traveling Makeup & Hair to Cleveland and surrounding areas.
Speaks English
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Details
Beauty
Beauty Group Bookings
Hair Stylists
Hair Trials Available
Makeup
Airbrushed Makeup
Eyelash Extensions
Makeup Artists
Makeup Trials Available
On-Site Hair & Makeup
Awards and Affiliations
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Meet the team
Ashley Walker
Owner
Ashley Walker is the operating owner of Refeyeance in Cleveland, Michigan, Connecticut, Florida, and Colorado. She is devoted to helping women to feel like the very best version of themselves and her focus is in ensuring brides and those closest to them receive the very best service and overall experience on their wedding day. She has transitioned from dually serving Refeyeance as a full time working artist and business owner to solely working behind the scenes to oversee that the company is doing its very best to go above and beyond for both the brides who trust us to make their day special and for the dedicated artists who are among the most talented and passionate in the industry. Her commitment to ensuring your experience from start to finish is a positive one will be apparent in all of your communication and in her efforts to handle the coordination process with professionalism and compassion.
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Reviews
4.8
out of 5.0625 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
REFeyeANCE receives glowing reviews for providing exceptional hair and makeup services for weddings. The majority of reviewers express high satisfaction with the communication, flexibility, and professionalism of artists such as Ramona, Noelle, and Nikki. Brides, bridesmaids, and mothers of the bride all praise the quality of the hair and makeup services provided, noting attention to detail, accommodating trial sessions, and excellent customer service. The artists are commended for creating stunning looks, contributing to a stress-free and enjoyable wedding day experience.äter in the evening.Review photos
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Lois G
Highlighted review.
5.0
10/20/2024
WOW!! What an amazing company! They are so organized and answered all my question in a timely manner! Demetrius was our artist and I wish I could make my every day artist. I didn’t do a trail so we went in blind. All he did was look at my wedding dress and said got it. I never felt more beautiful. Pictures are worth a thousand words so enjoy!
Sydnee M
4.0
5/14/2025
The beauty team assigned to my wedding were great! My one complaint would be that the prices were not completely transparent until it was too late to back out. The artist fees and travel fees were not given until after the contract was signed and there is a cancellation fee if you change your mind.
Any questions?
Kassidy M
5.0
5/07/2025
Sandra and Jessica were the best people EVER! Their skills with hair and makeup really blew me away. With the amount of girls I had to get ready, Jessica and Sandra didn't flinch. They really are amazing girls to work with that comes with stunning results. I am so grateful that I booked with Refeyeance because I had never felt more beautiful than on my wedding.
Alyssa H
5.0
10/19/2024
Refeyeance make up and hair were absolutely amazing! The communication and booking process were a dream and they were so flexible as our numbers changed leading up to the day. They even let you cancel free of charge after your trial if you book it prior to 120 days before the wedding, which I really appreciated the safety of this. We ended up being assigned two artists, Ramona and Carelicha, who both were incredible! Ramona traveled to our house to do the trial one and was so kind and patience as we explored different options. The day of, she blew it out of the park with my hair and make up! She also did all the girls hair and Carelicha did their make up. Everyone was so happy with how they looked for the day. Both artists were timely, kind, knowledgable, and just overall great people to have in the bridal suite the morning of. We even finished a little ahead of schedule and they ensured there was time for touch ups for those that went early in the morning. I could not have asked for a better experience for hair and make up for our wedding!
Samantha E
5.0
10/15/2024
The very best.
I am VERY picky about my hair and makeup and was so worried that I would be disappointed on my big day. Let me tell you, REFeyeANCE did not disappoint!! Both Lauren and Julia were so sweet and receptive to all of my feedback, no matter how tiny or contradicting it was. And they NEVER made me feel bad about making a change or pivoting completely from my trial hair/makeup. There was a small hiccup in which the artist forgot about my trial but both her and the owner of REFeyeANCE reached out with genuine apologies. I was comped the trial fee and we rescheduled within days. It all ended up fine in the end and I completely understood-- we are all human. But they truly made up for it with wonderful customer service and by doing an amazing job on the wedding day. I felt absolutely beautiful on my wedding day and they made all of my bridesmaid and MIL look absolutely stunning. You will not be disappointed if you choose to book REFeyeANCE for your wedding day.
Kaitlyn R
5.0
10/07/2024
Had a seamless experience with REFeyeANCE - had many changes along the way with number of applications and the coordinators worked with me numerous times to adjust and schedule accordingly. My artists were Noelle and Jacquelyn who did incredible… responded to questions along the way without hesitation. Alyssa also assisted my bridesmaids and was so sweet. Everyone was happy with their hair and makeup - even the moms who have never had professional makeup done. I can’t wait to see how the photos turn out!
Brielle S
4.0
10/06/2024
Ramona was great and so quick with any hair style, while still making it look great! Sandra did everyone’s makeup to perfection, everyone got what they asked for and more! Everyone looked beautiful on wedding day thanks to these 2 ladies. Only complaint is that they don’t have a salon so the travel fee is kind of expensive (for trail and wedding day), but Ramona and Sandra were great!! Highly recommend them!
Jessica S
4.0
9/02/2024
Had a very good experience with the stylist and the organizing company. I had some concerns after my trial and the company was very helpful in arranging a re-trial with my stylist. The day of all of my bridesmaids and mothers loved their hair and my updo lasted all day and all night. There was a minor miscommunication of payment method but we were able to resolve pretty quickly. Overall very happy with the end result!
Kaitleen K
5.0
8/11/2024
Well done, Noelle with RefEYEance! I had nine ladies I needed makeup services for and Noelle did an incredible job as the only makeup artist. Thank you to the coordinators for working with me to establish a schedule early in the process so the day of, this was one less thing to worry about. My bridesmaids and mothers looked so beautiful.
Kaitlyn J
5.0
8/06/2024
Noelle and Nikki were so amazing! They made my bridesmaids and I so beautiful on my wedding day! They were so nice and so good at what they do. I felt so beautiful on my wedding day. I am so grateful that they were there and words cannot express my gratitude. Communication was excellent. They responded right away and were on top of everything. I did not have to stress at all.
Stephanie M
5.0
7/29/2024
I had a wonderful experience working with REFeyeANCE on my wedding day! Nikki did my hair and makeup exactly as we had decided at my trial. She helped calm my pre-wedding nerves and gave me a natural look, which is what I wanted! Carelicha, Amber, and Ramona were also fantastic, and my bridesmaids loved their hair and makeup. Everyone was friendly, easy to work with, and great at what they do!
Kelly G
5.0
7/13/2024
Noelle was professional, thoughtful, accommodating, and TALENTED! I felt amazing when she did my makeup.
Noelle was communicative when scheduling our trial and took my wants/needs seriously. She is insanely talented and recreated the perfect look for me on my wedding day. Finding a good makeup artist was very important to me and REFeyeANCE was reliable, up-front about costs and fees, and consistent with scheduling and showing ip when promised.
This company felt very reliable. My makeup stayed on all day and night, was comfortable, photographed well, and came off easily at the end of the day with simple makeup remover wipes. I would book Noelle for any big event in the future, she is truly so talented. I appreciate how she made me feel comfortable and confident before I left her chair.
Jessica S
5.0
6/23/2024
We had Noel (for makeup) and Jessica (hair) from REFeyeANCE for my wedding day and both women are honestly very great people! All of my girls (and my) hair and makeup came out beautifully! Noel and Jessica both went above and beyond and helped me with scheduling the trials for myself and MIL, the lineup for the wedding day, and Jessica even met with me before the trial to discuss my hair type and extensions and even reached out to me a few times to see how things were going!
Amanda L
5.0
6/03/2024
We had Lauren as our makeup artist, and she did amazing! She did so well, my bridesmaid who is getting married in a couple of months decided to hire her too! REFeyeANCE was easy to work with and quick communication with any questions you have. Would definitely recommend!
Brittany S
5.0
5/06/2024
Noelle did such an amazing job! They were great with scheduling and getting things all settled for the day of. My trial was amazing and my now husband could not wait to see me on my wedding day after he saw what my trial looked like. I secretly need more events where makeup needs to be done so I can book them.
Alyssa D
5.0
1/20/2024
Jessica and Nikki are wizards and were great to work with. Highly recommend them. They were flexible about scheduling trials since I lived two hours away from Akron. All my bridesmaids loved their hair and make-up and I felt very beautiful on my wedding day.
They were super friendly and made the morning getting ready before the big event smooth and chill. Everyone’s hair and makeup was finished ahead of schedule too! They are magical pros. :)
Katya L
5.0
12/28/2023
From the start, REFeyeANCE was very organized and great at communicating which was a key trait I was looking for in all of my wedding vendors. I also loved that they coordinated both hair and makeup artists, had decent pricing compared to others and had a backup plan in case something happened the day of my wedding and a replacement artist was needed (thankfully that didn't happen). I was happy with the hair and makeup trial process and their willingness to work with me when I wasn't happy with the first makeup artist they provided, so they offered others and provided me another trial with a different artist for free (aside from tip). On the day of my wedding, both of my artists (Ramona and Lauren) did an amazing job on me and my wedding party of 8 and were very professional, fun and kind as we all got ready together. As a hair and makeup perfectionist, I was very happy with the overall experience and end result.
Jess H
5.0
12/08/2023
I had such a positive experience with Nikki for my wedding hair and makeup! She was really fun to work with, easy to talk to, and listened to my thoughts on my vision during my trial so that things went even better on the actual day!
Rachel S
5.0
11/21/2023
Finding and booking hair and makeup services for our wedding day was incredibly stressful. After considering many vendors, I decided on booking REFeyeance for both hair and makeup for me, mother of the bride, mother of the groom, and my bridesmaids. We had one makeup artist and one hair stylist for eight women and planned for plenty of time in the schedule for this. Sandie absolutely crushed it on the makeup, and Jacquelyn did a wonderful job with our hair. I was taken aback by how stunning they made me look and feel. Sandie was wonderful to interact with on the wedding day, making me feel at ease and keeping me laughing. The communication with REFeyeANCE about anything really was so easy and they were very quick to respond. Highly recommend!
Brena B
5.0
11/20/2023
I booked my bridal hair and makeup through REFeyeANCE and it was one of the best decisions I made! I worked with Nikki and she was INCREDIBLE!!!! We had two trials before my wedding and from the very first time I met her she was so warm, kind, welcoming and professional! She made sure my hair and makeup turned out exactly how I wanted and she checked in with me later in the day to make sure everything stayed how we wanted! On my actual wedding day we also worked with Megan and Jessica and they were equally amazing. All of them were so upbeat and kind and they just set such an amazing tone for my wedding day right from the start! I highly recommend hiring REFeyeANCE for your wedding day!
Sarah J
5.0
11/04/2023
I used Refeyance for my wedding day for me and 9 others for hair and makeup. We had Nikki, Carelicha, and Jessica. We all were so happy with the services. They were all early to the venue, friendly, and accommodating. My girls are still talking about wanting Carelicha to do their makeup again! I had Nikki for my hair and makeup and we did two trials and she was so patient with my indecisiveness. I didn’t feel stressed over my hair or makeup on the wedding day and I felt so beautiful thanks to her. Overall these three made a great team. I’d definitely recommend them to any bride.
Erin F
5.0
10/12/2023
RefEYEance saved my wedding!! I had a horrible experience with another hair and makeup artist, who I paid in full and ended up having to cancel (without a refund!) a month before my wedding. RefEYEance was miraculously available still, and swooped in to save the day! Ramona did my bridal hair and makeup (along with my mom’s and MOH’s), and it was BEAUTIFUL. I could not have been happier! She was so pleasant, made me feel extremely comfortable, and took her time to make sure everything was perfect. Noelle and Amber did hair and makeup for my bridal party, and everyone looked amazing! I am so glad that I canceled my previous artist, even though I lost the full payment that was made. I would not change a thing! Thank you for saving my wedding!!!
Gillian H
5.0
10/01/2023
REFeyeANCE was the BEST hair and makeup vendor I could've asked for. Jessica was my personal hair stylist as the bride and she was extremely talented. We had multiple hair trials to make sure we perfected the look I wanted for my wedding day. She tried new techniques that worked for my hair texture and made recommendations that were so helpful in creating my final look. She was so responsive on text and kept me calm on wedding day. LOVE Jessica! Sandy was my personal makeup artist and WOW! I felt so beautiful when I looked in the mirror when she was done. She perfectly designed a look that was natural for me while also being glamorous as a bride. The color choices and level of intensity was perfect. She asked so many good questions, tried multiple styles until we found exactly what I wanted. She even gave me a little gift on wedding day that was so sweet. Sandy was also so talented! Loved my artists on wedding day and during the trials. The other artists that came with Sandy and Jessica were wonderful as well. We stayed on schedule and all of my bridesmaids look so so soooooo goregous! The hair and makeup stayed all day through dancing, humidity and tears of joy! All the girls were beaming when their look was finalized. Could not have asked for a better company to work with! And the prices were very reasonable. Thank you so much REFeyeANCE for making my wedding day so special!
Becky D
5.0
6/12/2023
We worked with Sandra, Jacquelyn and Ramona on my wedding day. All of them were absolutely amazing! They were so kind and extremely talented. Sandra did my bridal make up and it was everything I could have asked for. During my trial, she asked me every step of the way if I liked this or wanted to change something to make sure it was perfect. She nailed the same look on wedding day. I would recommend these 3 ladies and working with RefEyeance to anybody. They were so great to work with. Thank you to everybody involved in making our day so wonderful!
Kimberly H
5.0
6/07/2023
We worked with Ramona through REFeyeANCE. She was absolutely wonderful! So thoughtful and friendly and knowledgable. She made awesome suggestions to my hair and makeup that looked SPECTACULAR. I would for sure recommend her in the future. REFeyeANCE was easy to work with and had a coordinator who helped through the whole process.
Jenna K
5.0
1/26/2023
Working and scheduling with Refeyeance was a breeze. They made sure everything would go smoothly and stress free the day of. Carelicha and Ramona (makeup artists) are both wonderful! They were so kind and made myself, my mom and my bridesmaids all look and feel beautiful. We even finished ahead of schedule!
Patricia M
5.0
11/16/2022
Ramona was our stylist, she was extraordinary…
My daughter-in-law and bridesmaids were stunning and their make up and hair was worry free the whole evening… I felt like the princess mother-in-law, people said I looked like a movie star… she made me feel like one… highly recommend Ramona…
Mary Kate P
5.0
6/20/2022
Jessica, our hair stylist, and Lauren, our makeup artist, were wonderful! They made everyone look so amazing for the wedding! We really enjoyed having them! Definitely recommend! Thank you so much!
Elena D
5.0
6/18/2022
Karesa is amazing! The whole team did a fantastic job on our wedding day and we all got compliments on our hair and makeup. Even the wedding trials I did were great. Karesa was so easy to talk to and did a great job replicating the pictures I showed her! They replied quickly and were cost friendly. They made our wedding morning so much fun and were fantastic getting us all ready on time! It was also so amazing that they create a schedule for you so you can plan ahead!
Cassie K
5.0
6/14/2022
I chose REFeyeANCE due to their high ratings on the Knot, and I am so glad I chose them! Noelle took the time to talk to me on the phone one evening for close to 30 minutes to answer my questions before I was ready to book with them. Noelle and Ramona also answered my many emails both before and after I booked with them. My trial run with Ramona went very well. She did a great job of doing my hair and makeup based on the photos that I showed her. She also was kind and professional. On the day of my wedding, Ramona, Jacqueline and Lauren were punctual, acted professionally and did an AMAZING job on everyone's hair and makeup! I had 11 women get their hair and/or makeup done by these three artists, and everyone was very happy with how their services turned out. I am so grateful that Ramona, Jacqueline and Lauren helped my bridal party and me feel confident and beautiful on my wedding day!
Jessica B
5.0
6/03/2022
Ramona did such a beautiful job on my bridal hair and makeup. She was so patient with me because I was very indecisive. She made me feel so pretty on my wedding day and my hair and makeup was flawless all night!
Kendall K
5.0
1/04/2022
Our artist from REFeyeANCE was very nice, punctual, professional, reasonably priced, and talented.
Amber took to heart my bridesmaid's inspo pictures and brought them to life perfectly. The service came with complimentary air brushing and eyelashes which I thought was nice.
She went above and beyond for my bridal party.
10/10 recommend.
Julie G
5.0
12/14/2021
Maureen Love was the most amazing make up and hair stylist I could have on the day of my wedding. She made me feel so relaxed and listened to everything I wanted/envisioned at the trial and was very professional. She was great at relieving my stress when I told her about people who might be troublesome and she was good at diffusing anyone who wanted to stress me out or change the style I had chosen. I would definitely book/request her!! I cannot say enough good things about her!
Sarah F
5.0
12/09/2021
Two days before our wedding, my original stylist came down with a virus. I had booked REFeyeANCE for my bridal party already and contacted them immediately to see if I could add in me, my mom and my mother-in-law. Ramona was fantastic and found another artist to join her in less than 24 hours. But beyond that, the make up and hair styling she did was absolutely perfect. She has a gift and I was so very blessed by her.
Brittany F
5.0
11/03/2021
Ramona was incredible. I could not believe how amazing my hair turned out for my wedding. It was even better than I could ever imagine. When she tells you at your trial that it will be “more volume” “styled better” she is not kidding. I was floored!!! My maids looked stunning. Everything about working with Ramona was the best. 10/10 Highly recommend
Jenna O
3.0
10/24/2021
Jessica who did our hair was absolutely amazing. She did a perfect job on everyone’s hair and deserved every penny we paid her!
Mikia did our makeup and was such a nice person but I do have a few comments. One- when she did my trial she didn’t have enough eyebrow shades that I ended up going to buy my own makeup for the wedding because she didn’t have the shade I wanted. She seemed to have little experience with brows but I believe she was working on that. Then, the day of the wedding, she ended up getting a bunch of makeup powder on our carpets (our wedding was at our farm) and instead of asking for a tarp or something she just didn’t even mention it - kept going - and left it there.
Now don’t get me wrong- our wedding day was perfect and Mikia did a great job overall. But using RefEYEance means you are using people they hire as contractors and each contractor doesn’t have the same experience/background so it all depends on who they send to your wedding regarding whether or not they are good.
Again- our wedding day turned our well using RefEYEance I just wanted to share what information I had!
Selena T
5.0
10/20/2021
Noelle did my makeup and she did an amazing job. We had a wonderful time talking and makeup aside, she is just a genuinely sweet, amazing person. She listened to exactly what I wanted and was extremely patient with the moms who didn't usually wear makeup. I looked gorgeous, nothing was overly done up or too dark, and it lasted all day easily! Through tears, hugs, eating, and wine haha as for Hair I had a friend of mine do my hair as a wedding present, but everyone else's hair that was done by Ramona held up beautifully and she was patient and listened to what they wanted.
Jacky L
5.0
10/15/2021
I booked REFeyeANCE strictly based on reviews from the Knot, but it turned out to be a great decision! We worked with Suzie (hair/makeup), Amber (hair) and Noelle (makeup). Each artist was wonderful! Amber did my hair, and it was even better than I could have imagined. Noelle did my makeup, and it's by far the best I have ever looked/felt. I wish I had another reason to get "all dolled up" just to use them again! The bridesmaids that used Suzie loved both their hair and makeup. They were all easy to talk to, bounce ideas off of and they didn't mind any questions or changes we asked for. I would highly recommend all of our artists, you won't be disappointed!!
Diane K
5.0
10/14/2021
just wanted to give a shout out to Ramona who was my makeup and hair artist for my wedding on October 10th. Ramona was amazing. She was on time, very professional. I got so many compliments on who did my hair and makeup. Ramona did exactly what I wanted her to do with my makeup and hair and I looked amazing for my wedding day. I will not hesitate to recommend you to anyone needING your service.
Again, thank you for making my wedding day absolutely perfect!
Amanda + Charles H
5.0
9/10/2021
Hair was the biggest challenge when it came to wedding vendors for me. To put this into perspective- I went through half a dozen hair stylists that had either been already booked or backed out for personal reasons. I almost gave up before Refeyenance connected me with Tricia. Tricia was extremely responsive and professional and literally saved the day for getting the girls and myself ready for the wedding day. She even helped out one of the groomsmen when he needed a little "touch up" spray for his hair!
Thanks Tricia <333
<3 Amanda
Caitlin P
3.0
8/29/2021
3 of our artists were amazing and made me and all 13 of our girls beautiful. Maureen Love was the best hype artist, listened to all of my ideas and made it even better than I could have imagined!!
Unfortunately, one of our artists (April Luca) was incredibly unprofessional. She called me 2 days before our wedding to tell me she needed to leave 3 hours early and wouldn’t be able to get to 5 of the girls she was supposed to have - I understand that emergencies happen, but instead of helping me figure out the new schedule, she told me that “it shouldn’t be this difficult” so I was left trying to re-arrange the schedule for 13 girls and 4 artists the day before my wedding, when I put a lot of work into planning it weeks ahead of time so I could enjoy the day with family who traveled across the country to see me. I would expect that if she changed the schedule then she would have at least helped me figure out a new one. It ended up messing the timeline up for all the other artists cause she apparently didn’t communicate with them either. She then arrived 30 minutes late (on top of leaving 3 hours early) and proceeded to complain to all
of my bridesmaids about how difficult I was being (all I had done was asked her to help me come up with a new schedule)… hopefully you can avoid getting her as your artist if you book through this company because the rest of the artists were amazing.
Sara S
5.0
8/09/2021
Nikki, Tinelle, and Amber were all so wonderful! We had a great time getting ready and they made it completely stress-free. And most importantly, we all looked beautiful! Thanks ladies!
Julia P
5.0
6/17/2021
My hair and makeup artists were amazing; Jessica (hair), Maureen (Hair), Carelicha (makeup), and Nikki (makeup). The outstanding artists were Jessica and Carelicha. Jessica helped me to create the schedule for the day and was incredibly helpful with my mom, who struggled to articulate what she wanted. Carelicha made me feel like a princess, pampered me, and helped me to relax on the wedding day. These ladies are all very professional and incredible at their jobs. My hair and makeup held all day, and it was HOT.
My tip for future brides is that it is easiest to pay your artists in cash.
Sarah K
5.0
5/19/2021
Carelicha (makeup) & Jessica (Hair) worked with my group and they were both fantastic! My bridesmaids, flower girls, mom, mother-in-law, & I were all thrilled with our looks. Given our plans changed changed due to covid, I’m glad that we used a booking agency for this-they were able to book Carelicha again on our new date and were able to slot in Jessica when our original hair stylist wasn’t available on our backup date. Made it so much easier for me, I didn’t have to scramble to find another vendor. We had 8 people for makeup & 9 for hair. The one thing that I would recommend to brides choosing this vendor is to push back on the timeline for hair (or have all of your girls there ready to go in the morning). The hair went faster than the time schedule I was provided so we had to call some of my bridesmaids to get down to the prep room earlier than originally planned (it was an early day so I was letting some of them sleep in until their appointment times). Fortunately we were all staying in the hotel we got married in so it was an easy thing to sort out.
Claire M
5.0
11/10/2020
All I can say is AMAZING!!! Noelle is a makeup genius! My wedding makeup was the best makeup I have ever had in my entire life and it lasted the entire day with zero touch ups! My bridesmades all loved their makeup and felt so beautiful! Abbey did all our hair and it everyone was sooo gorgeous! They are so easy to work with and great about follow up and scheduling use great products. THe best ever would use them again or for another event!
Danielle W
5.0
11/08/2020
100% will recommend using them! I had one artist late but the other two calmed my nerves and took over to make sure everything would be done on time, which it was. They are also making it right by me with is great! I had Noelle do my makeup and Jessica for hair and I loved it so so much! They made sure I liked it before they left and everything stayed looking perfect all day long. All of my bridesmaids loved them and loved their hair and makeup. I will definitely recommend to any of my friends getting married in the future and use them again if I ever were to need hair and makeup done for anything.
Maria D
5.0
11/02/2020
Ramona and Jessica were amazing! They were so fun to work with and the whole morning ran very smoothly. Our hair and makeup lasted all day/night and everyone looked beautiful!
Cassandra H
1.0
10/08/2020
I ended up canceling with refeyeance after a challenging trial process. The first artist I was given (no options, no portfolios to review, just an assignment) was someone who is also listed individually on The Knot and I purposely did not choose them only to find when I arrived at the trial that this is the person I was assigned to. She made me look orange and gave me lopsided streaks of blush and bronzer on my cheeks. I reached back out and asked for options so I could choose an artist based on their portfolio and was only sent back 2 options. One of these was someone I had said I had experience with at another event and had already not requested that person, so basically I was only given one choice again. This artist made me look significantly worse than the first - she covered my face with a thick coating of white powder - I looked scary. After this, I cancelled my reservation altogether. The back and forth with the company itself was also not a great experience (slow to respond, not very friendly, etc) however they did accommodate the cancellation which I appreciated.
Response from REFeyeANCE Makeup and Hair on 10/14/2020
Hi Cassie,
My name is Ashley Walker and I'm the Owner of the Cleveland division of RefEYE...
ance. I wanted to reply to your review directly as I was very disappointed to see that your interpretation of your experience with us was so negative. When you initially inquired in late-May for your October wedding, we were already heavily booked for the year. We book 6-12 months in advance typically, and because we are in a global pandemic most of our early 2020 brides moved their weddings to Fall. October specifically is our busiest month. This means that many of our artists were already booked, leaving fewer options for artist selection. Many brides are open to us selecting their artist(s) as they are all professional, credentialed, and experienced artists and stylists. For those who would prefer to choose their artist, we are always more than happy to provide portfolios for review whenever requested.
The reason you were assigned an artist without options the first time is because you requested a trial to be held within four days of booking. Typically it is nearly impossible to accommodate a last minute trial booking for the same week, but we were able to find an artist to accommodate your request and we booked you with her in order to make a trial happen during the time in which you were in town. Additionally, the evening before the trial at 8:45pm you emailed us asking for the artist's name and were provided with both her first and last name, and the name of her studio. We replied outside of office hours by both email (within 30 minutes) and also by text to ensure that you received the information in a timely manner, so you did have the artist's information prior to arriving for the first trial. Her name was provided to you the same way it appears on her Knot listing so I'm unsure where the confusion about who she was occurred.
After letting us know the same day that you wished to cancel, our customer service coordinator went above and beyond to provide additional options for you instead of just simply canceling your reservation. We offered you a complimentary trial with another artist, and when you mentioned your sister had an alternate artist our coordinator took the time to research who that artist was, confirmed she was available, and sent you her portfolio as well as an additional choice. You replied by email that you reviewed both portfolios and chose the other option for your retrial. I did not find anywhere in your correspondence where you mentioned that you did not want the artist your sister used, otherwise we wouldn't have provided her as an option for you. All (3) of the artists you experienced have received overwhelmingly positive reviews with past brides, otherwise they would not receive work from us, but we do understand that not every artist is a great fit for every bride. This is why it's a great idea to schedule your trial well in advance of your wedding, so I'm glad you did and hope you were able to find a better fit for you.
We did our best to be accommodating, friendly, and timely. Examples of this include the coordinator working to book a trial for you within 3 days of you booking with us (some brides have no choice but to wait several weeks for a trial appointment), texting you directly when she received your email asking for additional contact information at 9pm the night before your trial, offering a free trial when the first one was not to your satisfaction, researching who your sister's artist was and offering you the option of using the same artist for your wedding, apologizing that we had limited availability for your very busy date when you were concerned with only having two additional choices, happily rescheduling your second trial date on your behalf when you requested to change it, taking the extra time to reach back out to let you know that your inspiration photo links were not functioning properly, and lastly- I could not see a single email where our coordinator was nothing but friendly, responded gracefully, and provided you with whatever options she had at her disposal, and not one of those took more than one day for you to receive a reply to.
Our last interaction with you was in June after your second trial when I canceled your reservation and willingly issued a refund of your deposit, so perhaps you didn't review all of this again before leaving your review last week. I apologize that we weren't able to be as accommodating as you expected us to be- I truly feel we did everything we could to meet your needs. We hope you found the perfect artist and had a beautiful wedding!
Warmly,
Ashley Walker- Owner
RefEYEance
Best of Weddings '10, '11, '12, '13, '14, '15, '16, '17, '18, '19, '20
The Knot Hall of Fame 2015
Emily H
4.0
10/01/2020
Ramona was awesome! She was super friendly and really took her time doing her best to create the looks my bridesmaids and I wanted. I loved that she was a hairstylist as well as a makeup artist. She did makeup and hair for my five bridesmaids and I and my flower girl all within my timeline. I would highly recommend her. I can't say much about REFeyeANCE as I didn't have much contact with them besides signing my contract. REFeyeANCE hires their stylists as independent contractors so I mainly worked directly with Ramona.
Kallen B
3.0
8/13/2020
Our hair and makeup artist, Abigail, was great! So kind and did a great job. However, the stylists are hired as independent contractors through Refeyance. It was very difficult to get in touch with the company itself, especially when I needed them the day before the wedding as I had a bridesmaid have to cancel due to COVID. Could not reach them at all. It was very frustrating.
Response from REFeyeANCE Makeup and Hair on 10/14/2020
Hi Kallen,
We're so happy to see that your experience with Abigail was so amazing! We are...
very sorry to hear you were frustrated the day before the wedding when you had a hard time reaching us. I did look at the communication and discovered that you sent your email to a different division of refEYEance than the one we had been communicating with you on. We were able to reply to you directly after they forwarded it to us- and you did receive a reply from us within 3 hours. Congratulations on your marriage and best wishes to you!
Additionally, if there are any changes the day before or the day of the wedding, it is best to contact your artist directly. Friday-Sunday we are often times out of the office with brides of our own, and may not receive your email immediately. We provide you with your artists' direct contact information along the way. We do have a phone number listed on the "Contact Us" page of our website in case you need immediate assistance. You are able to send a text message to that number as well for fastest reply. Warmly, Ashley Walker- Owner
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REFeyeANCE Makeup and Hair
Ashley Walker
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