So I had jamie which was great to work with, however i had paid for a second makeup/hair trial since i was considerably unhappy as the days went on with my first trial, it was beautiful but just not right or what i was essentially looking for. ...I had spoken to customer service and they offered a free hair trial since thats what i was really upset with the most and i paid for another make up trial to try a second look. Well i LOOOVED the second look! It was exactly what I was looking for. And though it took almost 3 hours to achieve it, it was well worth. However, the reason for the 3 stars, fast forward to my wedding day, i was told originally that I would have jamie all to myself and i realized when i received the “timeline” the day before, of all the girls doing their makeup/hair in my bridal party the day of, my hair and makeup set times was spread out and my stylist was shared amongst the 5 other girls. I figured they are professionals they know what they are doing but the day of the wedding i was THE LAST GIRL to have their makeup/hair done! i get it your professionals but knowing my trials lasted well close to 3 hours and we had about 2hrs left before we had to get dressed i was a bit perturbed as to why i was put last since i was also THE BRIDE THE MOST IMPORTANT?! Secondly...the makeup that jamie had put on me the day of the wedding was from my FIRST TRIAL and NOT my second trial. We were running soo late as it is, i couldnt even have the time to tell her “hey! U put the wrong palate on me!” If it werent for me taking out the lip gloss i wanted to use (from my second trial) she wouldve put some nasty lip stain she used on me during my first trial as i saw her whip it out! I was disappointed it didnt exactly turn out the way i wanted it to. In the end, with tax and a $60 tip (i tip well cuz im in the service industry too) my makeup that i didnt want and hair came to $360. Oh and u pay for their parking ($20) even though across the street, the all day parking lot was $10. I know cuz i parked there for the morning bird special. Long story short, my now husband thought i looked beautiful that day and thats all that really mattered to me.