Renaissance Wine Garden

g with you and hosting your wedding. I know CO is a bit of a ways out but hope to see you again soon. Thanks for the great review. :)

ress the concerns this review brings up. The initial downpayment taken was incorrectly, so there was some catchup that needed to be done to collect the amount due per the contract. The couple was not charged more than their contracted amount and we are sorry if that caused the couple any trouble. The contract states that the couple is responsible for inclement weather, but we like to have a tent available for rental, but not being in the tent business means we need notice to set it up and in the beginning she was informed of the 48 hr notice. It was not stated in the contract becuase we don't commit to tent service and it would negate the part in the contract stating that the couple is responsible for working around inclement weather. 5 days prior, as a courtesy, as we don't chase couples to take us up an additional services, we contacted the bride asking if she wanted the big tent set up and reminded her we needed 48 hours notice. It is normally $500 for the 20x40 tent and we offered it a $300. That pricing is unheard of. It takes 4 people 2 hours to put it up and we need time to plan for that. 3 days prior she reached out to say they would take their chances and opted out ot the tent service. Unfortunately it dind't go as we hoped and the day of it was raining. John" last minute idea" sent staff to purchase small tents and at no charge to the couple. Outdoor weddings are magical, but come with some risk. Both John and Simeen are committed to providing an amazing wedding experience. It is disheartening to know that in the process of trying to make things outside of our official obligation better for the couple, she was still disappointed. If the bride was not recognized during a visit to the wine garden we hope the bride will not take it personally and we did reach out to her about this, but got no response. During busy wine garden hours we are running around tending to the wine garden and with a sea of faces, we would like to think we can chat wtih and recongnize everyone at any given moment, but we are human and sometime make mistakes. We do see that is would be upsetting to not be recognized.

le. Reviews are meant to help others who want to book get a peek into what they might expect should they book with us, and we support giving a voice to this. However this review doesn’t give the full picture. Kind and prompt consideration was shown to the bride as soon as soon as she voiced her concern about setting up early, as this was her big day and our first priority was finding a solution, but we found it difficult to work to find a solution. The couple chose to have their reception on our wine garden patio rather than the actual wedding venue space further on the property. The wedding venue at the back of the property is closed to guests, and any couple using the wedding venue will not run into any customers there on their wedding day, but those who want to use the wine garden patio for any part of their wedding must do so after business hours and we were clear about that in the contract. We have customers and a separate business on this patio and we would never close it down for the day. To ensure that everyone is on the same page and to avoid any miscommunication, we have a contract that we encourage couples to take their time going over. The contract states that all set up and breakdown is to be done during your booked time. Couples are in charge of accessing whether they have booked enough time to accommodate what they envision for their day and to book more time or a different space to ensure they can pull together their day smoothly. They had booked 5-9 pm with the ceremony to be held at the back of the property and reception to be brought up to the patio after the ceremony. This did not mean they had both the patio and wedding venue all to themselves for the whole time. The 1st page of the contract stated that the patio was not available to them for their reception until 6pm. Guests were at the ceremony space and if they wanted they did not have to be brought up to the patio until the patio was set up. The impression being given is that guests would have had nowhere to go, which is not true. Adding more time would have been the best solution to ensure there was time to set up the patio while guests mingled back in the ceremony space. In addition, we are a wine garden/winery with our own private label wine and we along with most wineries don’t allow outside drink to be brought in. The contract also stated no outside drink is allowed. We were under the impression the couple wanted to bring in one bottle of champagne in order to toast each other, which we oked, but they brought in several bottles for all their guests to toast. Bringing up a contract sounds impersonal, which we are not, but there has to be some way of being sure both sides know what is expected and unfortunately a contract is the best way to do that. Planning for a wedding, especially during this time is challenging, but the couple bears responsibility for what they sign. If they were told they could bring champagne in and that the patio was open for them to set up and use before 6pm then they should not have signed a contact that said otherwise. All that being said, we allowed the couple to set up early on the patio and we also allowed them to serve all the champagne they brought. I am not sure what else we could have done? In the end giving the couple what they wanted was the best we could do. As for a towel to wipe the table. I personally wiped the table within 5 minutes, if that, of the request and we were staffed appropriately for the services we were providing that day. We hope the couple can look past the miscommunication. It would be a shame to let those things cloud one of the most important days of their lives.