We booked with Hotel Revival for our hotel block. The hotel itself is beautiful and all our guests found it convenient and comfortable to stay in. Although it’s a bit more expensi...ve than we wanted, the amenities and stay made th e cost worth it.
That being said, communication was difficult throughout the process. I worked with Ryan to book initially and he was very responsive and helpful, however, responsiveness from other members of the staff seemed to drop off or need consistent follow ups. Additionally, we experienced difficulty with welcome bags being distributed. Many of our guests did not receive them until after they were told they were supposed to get one and went down to the front desk to ask them for theirs. This issue was brought to the attention of several different members of staff and our block was confirmed upon drop off of the bags but was not resolved to my knowledge as guests were consistently telling me they did not get one. While the hotel itself is beautiful, it was clear that there were some communication challenges between staff themselves as well as with clients.