Riding Tandem

ade this day so amazing and it went so perfectly!!! <3

nication was always prompt, clear, and reassuring—which made such a difference during the entire process. What really stood out was her attention to detail and how she was always one step ahead. She took the time to truly understand my vision, and when I walked into our reception space, I was blown away. The table settings exceeded every expectation I had—I genuinely felt like she knew my design style and exactly what I wanted, even when I couldn’t fully put it into words myself. Her vendor recommendations were spot on, and she created such a detailed, organized itinerary for the day that every person involved knew exactly where to be and when. It made the entire day feel seamless and stress-free. When unexpected challenges came up, Kaitlyn handled everything flawlessly. When the rain started, she was already prepared and transitioned us to the indoor reception space so smoothly that it didn’t take away from the day at all. And when our venue dropped the ball on lighting, she went above and beyond to contact the right people and make sure it was handled. Kaitlyn is professional, proactive, creative, and truly cares about her couples. We could not have asked for a better planner and would recommend her to anyone in a heartbeat. She made our day everything we dreamed of and more. ⭐️⭐️⭐️⭐️⭐️

y leverage Aisle Planner as advertised. Kaitlyn and Riding Tandem do not actually help you keep track of any information on that website. Does not actually meet with you as many times as contracted. We were contracted for 20 planning meetings. While we really needed more, there were several months with minimal planning meetings with her. A suspect “overdue” payment notice arrived without any prior reminders. We later found out the actual contractual due date for that payment was 10 days after what the overdue notice stated. Requested the delivery of an additional bar during the wedding without approval or consent from the couple. Kaitlyn did not inform the couple during the wedding, or after the wedding, of the extra bar she requested or the additional charges the vendor added onto the invoice from her unilateral decision. Instead, she told the vendor to withhold the deposit due back to the couple as payment for the additional bar. We found this out on our own 3 weeks after our wedding. This was a flagrant violation of planner-couple trust and an unethical and unprofessional behavior. Kaitlyn acquired the business in November 2024 and did not disclose this proactively. This is important as the glowing reviews for the business is for the prior owners and predate her ownership. Inadequate Problem-Solving Skills: When couple asked her to have the venue cool down the reception ballroom so guests can enjoy dancing, she immediately stated the request was not possible as the “person in charge of the thermostat” had departed the premises. Failed to accommodate surprise speech father-of-the-bride had prepared and told planner about a day before. It wasn’t until the bride’s uncle mentioned to the bride that her dad had a surprise speech prepared that we found out. Even then, Kaitlyn acted surprised and oblivious to the request, and bride had to force her into executing it. Insufficient Proactivity: Rarely provided details until asked – bride, who did not want to be this involved, had to provide list of all outstanding items 2 months out from the wedding and continuously follow up with planner to ensure execution Did not create the rehearsal agenda or the wedding day timeline – bride had to make both from scratch, 2 weeks out from the wedding Lack of Attention to Detail: Room lighting set up incorrectly for the reception. Videos were found that showed lighting was correct during room prep, and was altered to the wrong settings afterwards for some reason. Failure to order the correct number of chairs for ceremony and flatware and chargers for reception table settings, even though she told bride and groom the number was updated Failure to use the venue’s design program for ceremony, cocktail and reception set up. This led to scaling issues which resulted in last-minute modified set up on wedding day Failure to Follow and Track Deadlines: Claimed to know deadlines on call but could not actually state when menu choices were due to the venue before a 5% late charge was applied from a luxury venue, even though the deadline was at the end of that week Did not hire a vendor for signs until groom asked about that in January; this caused a lot of frantic stress and urgency to get everything done in a very short time.

d Kaitlyn about a year before our wedding date and every month we met to hone in on details, timelines, and general best practices to get ready for the day. As we approached the 2 month mark, we met more frequently and she helped with all of the communications across every vendor. By the time our day approached we felt huge relief that all we needed to do was simply show up and getting married. Could not recommend Kaitlyn and the Riding Tandem team enough!

it so easy for us. The team is extremely knowledgeable and was there every step of the way to help design and execute our perfect day. One of the biggest questions I was asked leading up to our big day was "are you nervous/stressed?" and the answer was always a confident "no". I knew that I just had to show up and our plan and vision we created over the last year was going to come to life perfectly and it did. They put together the most beautiful wedding! They know how to work efficiently and make revisions on the fly if needed and just overall should be your top pick for a wedding planning service in the greater Phoenix, AZ area!

clear, quick, and incredibly professional from start to finish. Kaitlyn made every detail easy, stayed organized, and created such a smooth experience for us as vendors. We knew the schedule, the expectations, and all the details. It was such a seamless experience! I have no idea how she kept track of every detail so effortlessly- but she did! Beyond her professionalism, she’s just lovely! Kaitlyn is warm, kind, and genuinely invested in making the day perfect for everyone involved. We would happily work with her again anytime. We cannot  recommend Kaitlyn and Riding Tandem enough!

very wedding with them! They made the day seamless and highly recommend!

oo. Always willing to go the extra mile.

ng with them a such incredible experience! 

nnoticed and we just want to make sure you all know how appreciated you are and that we couldn’t have done it without you!  We will definitely recommend you to any future Mr & Mrs we know. Thank you, thank you, thank you!!

e her as their planner!

She is there for you and is very helpful. You won’t find better than Riding Tandem!

possible. They are true experts!

first. I truly appreciated the mentoring she provided and I can happily recommend her services to any couple I come across. Thanks Kaitlyn!

g planning team that does it all and never misses a beat, hire them!