Riley's Flower and Gifts

If you're getting married, please READ this review. Now, that I'm all settled from the wedding and honeymoon, I can finally take the time to honestly express my feelings about Riley's Florist. I got married on May 4, 2019. I found Riley's Florist on Yelp. There were many raving reviews--so much so that I felt compelled to pay them a visit. This was on January 18, 2019. Now, let's get to the actual order. My wedding colors were navy blue, burgundy and champagne. I ordered 4 bouquets, 2 corsages, and 20 table floral arrangements. The chosen flowers were white hydrangeas, champagne roses, dark blue delph and burgundy stock. The total came to $714.51. I paid half--$357.26. Just one week later (January 25, 2019 to be exact), I called in to pay the balance of $357.25 over the phone. I received receipts via email for both payments. In early March, I revised my order. ). Because of this bridal party change, I requested one of the bouquets slightly bigger and to add a boutonniere. Additionally, I got an exact table count for the reception venue and found I'd ordered 2 extra table floral arrangements. Riley assured me that the 2 less table floral arrangements would offset the cost of the bigger bouquet and boutonniere and I'd essentially break even on cost. He said he'd email the updated and paid invoice. It took two months to get a new emailed invoice. I even had to show proof of full payment twice when inquiring about the new invoice. On April 1, I finally received the invoice. But, here's the catch, the paid in full balance reflected a grand total of $692.73--$21.78 shy of the amount I'd paid. I was only one month out from my wedding. I was afraid that I wouldn't be able to find a replacement florist at such late notice. So, even though I noticed the invoice manipulation, I still pressed forward. I even sent Riley an apology email because of my oversight. When the wedding day arrived, I will say that they arrived on time with everything ordered--including the corsage I said I didn't need. But, none of the floral arrangements were in my wedding colors. The dark blue delph appeared to be purple-ish, the roses were white/beige and the burgundy was very minimal. The only appealing flower was the white hydrangeas. But, let's just look on the bright side--at least I HAD flowers and they arrived on time. I would not recommend Riley's Florist for large events--especially weddings. I just don't believe they are very professional and hold themselves accountable. I must not fail to maintain that Riley has a way of taking you on a rollercoaster ride of conversation--to the point that you forget what you were even asking about in the first place. I'd assume it's his clever way of deflecting from a situation. True, Riley boasts about the duration and success of his business and how his top florist, Scott, is well-known on television but, the fact is, fame means nothing when you forget about the little people. I'm a woman who didn't have a heap of money but I paid upfront because I wanted the perfect wedding--and I trusted Riley to help with the floral aspect of that. I guess I wasn't important enough.