Ritz-Carlton Half Moon Bay

ith. However, for a high-end venue that charged us many thousands of dollars, the following issues from their lack of communication and banquet team were neither acknowledged nor resolved. 1. One of my bridesmaids has severe allergies and can only safely eat vegan food. We were assured she would receive a suitable meal for lunch. Instead, she was given a non-dairy chicken sandwich, and I overheard her arguing with the culinary team while she tried to explain her dietary restrictions. This was especially frustrating because they had _repeatedly reassured_ me that her needs would be met. 2. We were told by our events coordinator that to-go boxes would be provided so guests could take home any of the side dishes served after the main meal. Not only were there **no boxes**, the banquet staff were **unnecessarily rude** to our guests and reprimanded them for asking. 3. During our final walk-through, we were told that any unopened wine would be sent to our room and counted toward our minimum. Our final bill showed that not all wine had been opened, yet _no wine was delivered to our room_. This review would have been more positive if they had simply not promised any of the above. The real disappointment is that none of these issues were addressed when we raised them, which left us feeling unheard at a venue of this caliber.