I had my wedding there last March. The venue was great. Patricia and Melisa were pretty good during our preparations. Everything was actually going really well until the ceremony w...hen things started to go somewhat mediocre. We had our ceremony on the balcony which was beautiful. However the restaurant below us decided to seat their guest outside right below where the ceremony was happening, during the ceremony. Everyone in the ceremony could hear furniture being dragged, people laughing out loud during the vow exchange and when we brought that up to Patricia, she kinda gave us the cold shoulder. During the reception, Patricia left earlier while Melisa stayed until the cake was cut and left soon after. They both assured me that we were in good hands.
There were a lot of problems by the end of the day. During the preparation, both Patricia and Melissa assured me that the cut cake will be put on the cake table for people to grab, but instead the server went around and put slices of cakes on a few obviously empty tables, which means the cake went to waste. We had some guests who did not come and they asked me if I would like to have the leftovers, I said yes and was very excited that I would be able to enjoy the leftovers for our honeymoon. We had the leftover entree, cake, and cupcakes on the cake table ready for us to grab as we had divided the leftovers amongst us while we were taking more photos for our “big exit” where every guest, family members, photographers, and DJ all went out to help make it happen.
We had the venue until 9 pm before we had to wrap up the reception, but we decided to cut it short to make our “big exit” at around 8.30 pm with the guest who decided to stay longer as most of the guests had left d/t work the next day. Per the venue policy, we were given an additional hour until 10 pm to clean up, so I didn’t think that they would start cleaning up while we were outside taking more pictures as we still have a lot of our own belongings inside the venue.
When we were done taking all the pictures, most of the guests left, but the bridal party, friends and family who were assigned to help us clean up re- enter the venue to grab all of our stuff along with leftovers of food, cakes, and flowers. When we returned most of the leftovers were gone, one of my bridesmaids had a dairy intolerance so I got specific cupcakes for guests who are gluten free and dairy free. She was supposed to bring home with her some of the cupcakes leftover and was very excited about it, but when we returned every single cupcake in her box was gone! We were very disappointed. My wedding cake was also butchered and because the people decided to lay cakes all over the empty tables, we lost quite a bit of cake. I was very disappointed that they took all the flowers including my wedding bouquet which I was planning on bringing with me home. We were very disappointed at the end of the day.
Our disappointment continued after we came back from our honeymoon, gathering all our belongings, and unpacking everything. They never gave us back our wedding topper, lost the fairy lights that we put into the list of things to be given back to us, and the people in the venue practically washed their hands off of everything.
TLDR: the venue had initially great response, but at the end, the venue/their people messed up during the day, lost our cake topper, my wedding bouquet and the flower girl’s flower, butchered our wedding cake, took most of our leftover foods and cakes (which was specially made for people with intolerance).