River Park Cedarburg

. However, the professionalism from the owners the day before and the day after my wedding were entirely disappointing. One of the perks of choosing River Park for your wedding venue though includes the opportunity to set up decorations the day before and take them down the day after your wedding. Throughout the process leading up to our special day, Nancy was extremely flexible with my requests and everything seemed doable. She even went out of her way to incorporate drink tickets for us. She was very responsive and always available to answer any questions, which was helpful because I coordinated everything myself. However, I was surprised and disappointed when we arrived to set up our decorations by the complete lack of flexibility and professionalism shown. Even though I had sent a picture detailing the exact tables and layout we needed for set up, nothing was arranged correctly. The space was packed with extra tables and chairs, stacked and shoved against the walls. The overall affect was visually cluttered and chaotic. My wedding party, family, and myself had to take out EVERY SINGLE set of tables and chairs and rearrange them correctly inside. Although we paid for an extra hour of set up and were willing to do everything ourselves, Nancy and Steve were very unpleasant, and it seemed as though everything was an inconvenience to them. They made it very clear that we, “had to get our garbage (decorations) out the day after our wedding.” (To clarify, our decorations were beautiful and classic—including glass vases with floating candles and string lights. Several of the staff on the day of the wedding said they had never seen the venue look so beautiful.) While every answer leading up to our wedding was, “yes,” or, “we can make this work with some compromises,” on the day of set up, the owners were less than helpful and answered, “no” to almost every request. After the reception, they were telling our parents and family that they needed to start taking decorations down at 11 p.m. while everyone was in their eveningwear. This was unacceptable given that our contract stated we would tear down all decorations the next day (after the wedding). When family arrived to take down our decorations the next day, the owners told them they had to rearrange every table and set up the chairs for the next weekend’s wedding. (Although we were happy to take down our own decorations and bring all the extra tables and chairs inside, I found it very rude that they expected us to set up for someone else’s wedding when the next customer would need to rearrange tables and chairs anyway.) Weddings are already stressful, and I would have expected a certain caliber of professionalism, especially when we are spending so much money on a particular venue. Like I said, I have nothing but great things to say for the day of our wedding. I just feel the need to let others know and be aware of the challenges they will face if they chose this venue. It is absolutely worth it, if you are willing to put up with the problems I have mentioned.