Robbins Brothers Fine Jewelers

UPDATE: I want to thank Anthony Rodriguez and Charles Mayrsohn for correcting this situation. They contacted me the next day and got everything straightened out. I have eliminated the sales persons name as I understand people make mistakes. Thank you for doing the right thing and fixing the situation. ----- My wife and I went into Robbins Brothers in Glendale on 2/17/2020 to get her annual cleaning. While we were there having her ring cleaned, we decided to look at Tacori wedding bands to match her ring. The sales person took us to the Tacori section and began showing us the different examples. My wife tried one on that she really liked. It matched her wedding ring perfectly. Sales person says "You're not going to believe it", "This one is half the price of all he others, for Tacori that is a great deal". So of course we said, we will take. He takes the ring to the jeweler and comes back to write up the paperwork. Again he says, "You are getting a great deal for Tacori, it's good you are purchasing it today, if we we ever wanted to restock that item it would be at market value." He then asks us to come back the next day to pick up the correctly sized wedding band. Upon arrival the following day, he comes out with the wedding band and immediately puts it on my wife's finger. As anyone would be, she was extremely excited and happy that for our two year wedding anniversary we finally purchased her wedding band. When my wife and I got into our car something felt off. I told her to take off her ring and sure enough, it was a Robbins Brothers branded ring instead of Tacori. As you can imagine, we were extremely upset. We immediately went back inside and asked him why this was not a Tacori wedding band. The salesman said "I'll be back" and took all of our paperwork and ring into the room in the center. We waited for about 10 minutes before came back and asked us to go to his "office". He then proceeded to tell us that he was sorry. The ring that we purchased a whole day before, was not actually Tacori. That it must have been placed in the wrong section of the store. How is something like this possible? Doesn't it show the product name at the point of ringing it up? Or at the point of logging it into the system? The fact that he tried to scam us and force a sale down our throats is completely disgusting. He did not even have the decency to tell us after he swipes our credit card to correct his mistake. Additionally, he also had the opportunity to tell us prior to picking the ring up and wasting even more time driving down to the store for the second time. This is a complete lack of respect. We went to a business we thought we could trust. That was not the case, we were tricked and told we were buying a Tacori ring and it was something completely different. I asked to speak to the manager Charles Mayrsohn, he was shocked that something like this could happen from so called professionals. He refunded us our money and said he would discuss this with the Vice President. As you can imaging this was crushing for my wife. The look on her face when this all happened is something I will never forget. The fact that Robbins Brothers as a company would cause so much pain and anguish to a paying customer is disgusting. I will never shop here again. Nor will I take my wife's Tacori engagement ring here for cleaning again. Id rather pay someone else to clean it. Forget that stupid warranty they sell you. I'm sure most of it is BS also.