Rock Paper Scissors

I am giving RPS 3-stars because the result of their work was beautiful. We adored our invitations, menus, escort cards, and ceremony programs - they were creative, different, stunning, and just what we wanted. We received so many compliments, including that our invitations were some of our guests' all time favorites! Now for the negative - working with RPS was hands-down the most difficult/stressful/frustrating aspect of our wedding planning. It was not worth the beautiful results, and if I could go back in time and work with someone else, I absolutely would. Deadlines were never met, many mistakes were made (we received envelopes with someone else's name and address on the back - this took nearly a month to solve. We received incorrect quantities, we drove to Ann Arbor to pick up our items and entire projects were missing... I could go on). The worst part to me, however, was working with the staff. They made everything seem like it was my fault, they constantly acted annoyed with me for following up and asking questions, they never once apologized or tried to make their mistakes right, they were downright rude. Wedding planning is stressful enough, if you don't want to add additional stress, I would go with another stationer.

I would strongly advise against using this business. I agree with another reviewer that the store is great, but the process of getting custom things was so stressful. There were delays in communication, details had to be reiterated, and in the end we didn't get what we originally agreed on. This was by far the most stressful part of planning. There are similar experiences described on their yelp and Facebook pages; I wish I'd seen them. Save yourself!

I'd like to start this review on a positive note...If you are looking for a cute gift shop in Ann Arbor, this is the place to go. The shop is adorable and has very cute wrapping paper and stationary. Now for the negative...I used Rock, Paper, Scissors for my wedding invitations, and it was a complete nightmare! All of the important details - quality, cut, color were missed! I worked with the owner and she was completely unprofessional. She complained that we had been through 15 revisions (only because the first design was completely off base). Then she told me it would take 5-7 business days to receive my invites. On the 12th business, she was annoyed when I asked for status. She said the envelopes were ready and I could pick them up. I drove to AA (I live in Birmingham) only to see that she had given me incorrect envelopes. The envelope on my proof had a V or European enclosure. What she gave me was a flat envelope. All in all, I knew this was not a big deal, but a stationary shop should be extremely detailed. Then, when I got my invitations (again I drove out to AA). I immediately noticed 5 things wrong with them. The owner was upstairs in meetings and would not come down to talk to me. I sat in her shop and talked with her on the cellphone, while she was upstairs. It was ridiculous! My belly band was made of computer paper, not quality card stock. The invitation and Details card were completely different colors and the cards were not cut evenly. Not only was the quality terrible, but the customer service was horrific. I have never been treated with such disrespect as an (over) paying customer! If you are looking for nice, quality invitations, I would NOT go here.

Lisa designed us invites that really fit our personality. They were classic, yet one of a kind.

Lisa is the best! Accommodating....understands your view but makes it more personalized to you! The best !