The venue was gorgeous and the pictures we've gotten so far are beautiful, but that's where it ends. The customer service was abysmal and despite actively trying to be a carefree g...o-with-the-flow bride, I felt incredibly stressed and unwelcome by the coordinator. On our rehearsal day we were running late, having met with our officiant beforehand to go over vows. We made up for lost time and finished up by closing at 4, but as my cousin was leaving the bathroom she heard the coordinator, Yasmeen, talking crap about us. Two minutes after closing, we were standing outside the bridal suite trying to discuss our dinner plans and were approached by multiple people (at least 3 that I know of) with extremely rude and uncalled for threats to lock us in the gates. I paid several thousand dollars to have my wedding here, rehearsal included, and no one was willing to give us even 2 minutes of grace. The day of the wedding, I arrived to find that the chiavari chairs I paid $500 to upgrade to were not there. As nicely as possible, I asked the coordinator what happened and her response was extremely rude and accusatory, arguing that I had never agreed to or paid for the chairs and that there was no way they could get them there on time. Trying to go with the flow, I said that's fine, I'd just like a refund, which she continued to argue I would not have. Finally, I convinced her to go look at her paperwork and magically she found where I'd both paid and confirmed colors and suddenly they were able to get the right chairs in on time. This was completely unneeded stress that a competent and respectful coordinator wouldn't have put on us. We were also told multiple times throughout the planning process, and confirmed less than a month out, that the vendor would be removing the ceremony chairs so people could play lawn games. When they were not removed, we asked about it and they acted like we were stupid because "that was never part of it." I've talked to multiple unrelated guests since then and all have said that the staff was extremely rude and unhelpful to them. We used to love shopping at Rockledge Gardens but now we can't face going back as the thought of dealing with anyone from there after the way we and our family and friends were treated leaves a pit in our stomachs.