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Reviews
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3.7
out of 5.03 reviews
We booked with Roland in 2018 for our wedding and was excited to work with him due to his style and his pricing. We changed our wedding date a few months later from 2019 to 2020 an...
d verbally agreed via email.
From August 2018 to January 2020 we had not heard from in. In those 17 months I had sent multiple follow up emails asking about new deposit due dates to ensure we paid him on time, if he was still able to work with us, that we saw he has a new business venture but we want to ensure he can still attend our wedding, etc. In January 2020, 6 months out from our wedding date he finally responded saying he could attend our wedding and stated personal matters were his reason for lack of response.
Due to his lack of response and hearing of other local bride’s frustrations with reliability, we decided we would like to work with a videographer that we know would be able to attend our wedding to the terms as promised. We decided to terminate our contract and requested it be a mutual cancellation and that we receive back our $1125 deposit due to the concerns mentioned above.
During this time, he had recently opened a clothing store front that appears to be where his time and effort was spent. After not hearing from him for 3 months, follow up emails were sent and then declined as he had deleted that email account. He had also deleted the website that housed our contract. I eventually found his new email from his clothing store and reached out there.
We finally heard back in May 2020 and he stated that the best he was able to do as a gesture of good will was give us $500 back from our original $1125 deposit. While we felt we deserved the entirety of the deposit back, we agreed upon this amount to avoid small claims court. It is very frustrating as a bride to not receive communication after multiple attempts for over a year and 5 months, have the corresponding email account be deleted without notice, then no response for another 3 months, hear of other frustrations and reliability complaints from other brides, and not receive a mutual cancellation as this does not appear to be his main focus any longer. Personal and other professional affairs should not be excuse for lack of response when client’s money has been given for a service. For these reasons, I would not recommend Roland for wedding videography needs.
Roland was our videographer and did such an amazing job!!! My parents were videographers and my husband is a videographer as well, so I was nervous that we wouldn't find someone wh...
o they could fully trust; after looking at Roland's work and meeting with him, we knew he was the one for us! He brings so much creativity and passion for capturing moments. He went above and beyond to capture our day, and gave us a teaser quickly that I cannot stop watching! I can't wait to relive the best day of our lives over and over through Roland's lens!
Can't say enough about Roland and his videographer Brian. They were fantastic. We had our wedding in Jamaica, and because they travel, we were able to bring them out. We gave them ...
a list of photos and they not only got everything we wanted but also a bunch of stuff they thought of on their own. Their photos were phenomenal. Way beyond my expectations. Roland even shoots a few rolls of film as an option for a different look. Both Roland and Brian were personable and pleasant, and we even inivted them to stay and hang out with us at the end of the night when they were done shooting. Prices were also really reasonable and I liked their flexibility. We hired them for a full twelve hours and they worked their butts off the entire time. Never slacked once. You can definitely trust these guys to capture every moment of your wedding.
Contact
Omaha, NE
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