Rosa Clara - Chicago

it's been a month without a reply. I, as a customer, followed up through email and IG but still didn't receive a proper response. This just validates my extreme disappointment AGAIN in service, communication, and shop experience with Rosa Clara at Chicago. I chose Rosa Clará because of its reputation for exceptional craftsmanship, professionalism, and luxury bridal service. Unfortunately, my experience reflected none of those qualities. The repeated communication failures, lack of preparation, inadequate alterations, poor quality control, and failure to deliver the level of service promised by your brand fell far below the standards I expected. In total, I endured multiple rescheduled appointments, repeated last-minute cancellations, countless hours of travel, unnecessary stress, and overwhelming anxiety during the weeks leading up to my wedding. Instead of feeling excited and confident in my gown, I spent the final weeks before my wedding worrying about whether my dress would be completed properly and whether I would be able to wear it without issues. Furthermore, the fact that the inner layer was exposed indicates that the alterations were not completed correctly and did not meet the expected quality standards. These issues were not minor inconveniences. They directly affected my wedding day, an experience that can never be recreated or corrected. I will not and did not recommend this store to my friends and family.