Royal Cakery

s there was a miscommunication between the employees about who booked our cake tasting, and it was most certainly taken out on us. Which they later apologized for and redeemed themselves. Which I should have known better because that was “red flag number one”, but I brushed it aside like we all do. The only reason I gave them “two stars” is because their cakes are delicious, which is very sad because their employees and customer service are unprofessional and rude. When you email the Royal Cakery for any of your cake needs, it sends it to one email, and any employee can reply. Which later creates so much confusion with so many people replying, and a lot of “I don’t know who I talked to.” Trust me, it’s a complete mess. We were going back and forth in pricing and sending pictures like the normal wedding cake process goes, and we were about to send the contract when one morning I get an email (keep in mind this was all in an email). “Another bride came in and booked a huge order on your same date, sorry we won’t be able to make your cakes. Best wishes.” I kid you not, ALL IN AN EMAIL. Of course I called and they had the nerve to tell me “Mam this is the wedding industry, first come, first served.” After I already paid for a cake tasting, which is part of the down payment to secure your date. Please, please do yourself a favor and do not waste your time and money on service like this, especially from “Royal Cakery.” This is a beautiful time and you are already spending so much money, spend it on the good ones. My fiancé and I had another cake tasting today and it was absolutely amazing, the cake and customer service was everything I hoped it would be and should be. I am proud to say Gambino’s Bakery will be doing our wedding cakes. Ask for Kevin, he is great!

d about how good the cake was that they were eating 2 to 3 pieces each. The cake was not only heavenly but it looked like a dream and was exactly what I had asked for including our soccer ball grooms cake. This place was also amazing for the tasting. We had gone to another well known bakery where they only gave us 3 pieces of cake to taste. Here they brought out a platter of white cakes and chocolate cakes for us to taste many different flavors with different icings. Do yourself a favor and chose Royal Cakery. I also recommend adding one more layer to your cake than you think you need, trust me it will be eaten.

d. I even gave them a picture when we hired them of what I wanted the cake to look like. I wanted a semi-naked (lightly frosted) cake with lots of cake peeping through the frosting, with gilded gold flakes on it. Fortunately our ceremony/reception took place at the same location. 10 minutes before the ceremony was starting, I went into the reception area and saw my cake and was so disappointed. The cake was much more heavily frosted than I anticipated, making the cake look poorly frosted. And there was no gold!! We even paid for the gold and it was stated in my contract that there would be gold on the cake. So I immediately called them and she said they were going to come back and put the gold on the cake. And they did so while our ceremony was taking place. After the ceremony when it was time to cut the cake, I noticed there was three tiny little speckles of gold that was barely visible. My photographer wasn't even able to get the gold in the pictures because there was hardly any at all. I am a chef and one of my most anticipated details of the wedding was my cake. And unfortunately it was just disappointing. Thankfully it tasted good. Also, they are not very responsive and hard to get in touch with at times. I wish they had been more communicative and made it a priority to make sure that my vision of what I wanted was cohesive to what they were going to create. If you're going to hire the Royal Cakery, make sure you contact them many times before your event and send them pictures several times of the cake you have in mind to be on the safe side!

of cake for our wedding because they are all great! The big surprise, how gorgeous the cake was. When I spotted the cake at the reception I was so happy! It looked better than I envisioned it. Our guests loved it! You have to get your cake here or you are not getting the best!

pful in helping us with beauty of design, and nothing was too much trouble nor did we hear, sorry we can't do that. Then they proceeded to bake us a variety of four fresh cakes with suggested fillings. Its was heavenly. After patiently waiting for us to reach decisions, we made a second visit to confirm, not knowing they actually had a professional artist to grant us one more wish. Our creation was safely delivered and assembled carefully. Big smiles and tired eyes let us know they were as happy as we were.It has been told that it was the most beautiful cake at the venue thus far. Guests gobbled up both. Worth the price but worth the effort of these wonderful bakers.

and tasted. Every layer was moist, properly filled and not too sweet. I will be using them for all of my events.

sh and we received so many compliments! Their prices were also so reasonable and they were wonderful to work with!

y so were our guests as there was not a crumb left after we removed the wedding topper!

the same. For the groom's cake, they replicated my husband's fantasy football trophy...It was amazing!! You will not find better quality wedding cakes in New Orleans!

e. I think they would benefit from allowing only the younger lady to deal with the customer service side of the business, she was super nice.

inations. The location of the shop is a little sketchy, but their work is fabulous!!! Their prices seem pretty on par with other bakeries, and they even matched a quote from another bakery that we had gotten. The only downside is that they do not take credit cards. But I would still choose them again because ultimately, I just wanted a cake that not only looked great, but tasted fresh and delicious, and that is exactly what I got! Thanks Royal Cakery!!

d!!! The staff was so kind and easy to work with!! I would highly recommend the Royal Cakery for any event!!!

were a joy to work with! Good luck trying to pick your flavors as every single bite at the tasting was better than the one before. We went with Devil's Food Cake with fresh strawberries, Carrot Cake with Cream Cheese Filling and Red Velvet Cake with cream cheese. AMAZING! Thank you so much Royal Cakery for the most delicious cake we have ever seen and tasted! Brent & Herb

decor of the cake. The final product did not disappoint. It was truly gorgeous and exactly as the bride and groom had requested. The two flavors, praline and red velvet, were so delicious. Anyone who had a slice commented that it was one of the best cakes they had ever had. The cake was a hit, both for its beauty and its taste. I would definitely recommend Royal Cakery

s hard to beat a cake that looks so great and tastes even better! HIGHLY recommend

On our wedding day I couldn't believe how gorgeous our wedding cake was and how perfect my husband's Seinfeld groom's cake was. Our jaws almost dropped when we tasted the cake for the first time. The Royal Cakery creates art that tastes even better than it looks. Trust me. Don't go to anyone else!! :)

ay that it was the best wedding cake they'd ever had. We lucked out to have some leftovers, in addition to the top layer, so my parents and sister continued to enjoy it after the wedding. When I was on my honeymoon and found out there was extra, I arranged for my sister to fly back to Washington DC with some more for my husband and I to enjoy. I highly recommend Royal Cakery!

were perfect. Amazing team to work with!

tures of his Porsche, and they captured every detail in a delicious chocolate cake. Thank you for a great experience!!!!

...it was really that good! It didn't take long for our guests to eat every last slice of the cake. Shirelle was amazing to work with (she's so sweet!). She has so many delicious flavors to choose from that make her cakes very unique as well! We had white chocolate cake, cream cheese icing & caramel in between layers. If you haven't found someone to make your cake yet - call Royal Cakery - your guests will LOVE the cake & it will look beautiful too!!!

hosted a tasting to die for! We HIGHLY recommend Royal Cakery!

gs, and waited. They started making our samples as soon as we chose them, so of course we didn't mind waiting knowing we were getting fresh cake samples! Their tasting portions were so generous, I left full. Once we tasted and chose, we worked on the design. I had a picture that I wanted almost replicated. I was going to get fresh flowers put on it from my florist, thinking it would be cheaper. She suggested sugar flowers cascading down the cake. My then fiance did not know what he wanted for a grooms cake (of course), so she asked a few questions to spark his imagination. As soon as she suggested if he liked what he did for a living (helicopter mechanic), he suggested a tool box with a raised lid, with some tools inside. I was thankful for her help on that, because we got really excited for his cake. When she totaled up the price, we were floored. So reasonable! The day of the wedding came, and as my dad and I were waiting in the reception area before I walked down the aisle in the gardens (Champagne Palace), the owner mentioned the cakes. I forgot about them so we went look, my dad and I were amazed! The picture I gave her for my cake was PERFECTLY executed. It wasn't complicated by any means, but she got the look and detail exactly how I wanted. The sugar flowers, I have no words other than they might as well have been real! So well done, not a single flower with an imperfection. And Chris' cake.. Oh my goodness, a real life toolbox! Hand crafted chocolate wrenches and screwdrivers, drawers with handles and all. It was too cool. His cake was red velvet, and I'm pissed that we only got a slice each. I'm contemplated asking if I can buy just a sheet cake for Christmas, it was amazing!! Our wedding cake was white chocolate cake with strawberry filling, with white chocolate frosting.. Amazing!!! The other layers were hazelnut praline, a New Orleans spin on a classic cake. I totally recommend this family run business!

e a portion of the cupcakes gluten free so that I would be able to enjoy them. She also made the top layer gluten free. Both her gluten free and her regular (which I had prior to my allergy discovery), are absolutely amazing! She also made a zombie groom's cake, complete with figurines of my wife and I killing zombies that were climbing up the cake. It was perfect!

such a dear. Patience is a virtue and Raynetter remained patient and calm through all of my antics about picking my wedding cake. She kept my dream alive with my simplistic, elegant, clean wedding cake fantasy. While offering the best tasting wedding cake ever. I am not usually a sweets person, but this cake was to die for! Thank you for everything, especially making my little people come to life.

brought in a picture from a magazine and they were able to replicate it and make it just how I wanted it! And my groom was definitely please with his grooms cake. He loved the speckled trout and all of our guests loved that it said "He's a keeper!" ;) They truly had great service and wonderful quality. Everything was delivered on time and tasted fabulous! We can't wait for a year to come so we can defrost our top tier, so we can enjoy it all over again!!

cake and almond buttercream frosting and I also had an alternate layer of carrot cake with cream cheese and pecan frosting. Hmmmmmmm.....ladies, ROYAL CAKERY will not disappoint. They have lots of pictures/designs to choose from and if you have something else in mind they will design it for you. If you are looking for presentation and the best moist cake ever, go here. If I could give ten stars, Royal Cakery is the bomb! My guest are still talking about the cake....

was a bit hard to locate & the people that work there were not overly friendly but that was all ok with me....I just wanted the best cake and I was confident that's what they would deliver (wrong). They got me started taste testing right away and got my details of what I wanted my cake to look like. They brought out a ton of delicious cakes, fillings, & frostings for me to try and they even helped me select some heavenly combinations. I was sold! I told them I was ready to book right away and put down a deposit. I was told, not to worry about any of that. They instructed me to just call back a couple months before my wedding and at that point that would get me all set with a contract. They filed my consultation paper and I went on my merry way. Fast forward to the first week in August. I called them to finalize details & I was told, "We're sorry, we are all booked up for your date. We won't be able to make your cake". What?!?! I went into panic mode trying to figure out how I would ever get a wedding cake such short notice for my day that was only a couple months away and in the busiest wedding time of the year. The lady I spoke to on the phone told me that a manager would be calling me back. When I got the call later that day, I was told that she could do my cake but that they wouldn't be able to get a contract to me until after they arrived back from vacation (about two weeks later). I was frustrated & relieved at the same time. Over the next couple weeks, I started to wonder, what if they don't do a contract for me? What if they let me down again? In the meantime, I looked around to other bakeries to see who had availabilities in case of a last minute emergency. Well, the day that Royal Cakery was supposed to have my contract to me came and went. I made the decision to move on. Two days later, I got a call from them asking for details for the contract. I told them I had gone with another bakery. I ended up going with Flour Power. They did a wonderful job and for an added bonus, I was able to get a cake that fed about 20 more people for about $100 less. I'm giving Royal Cakery two stars because 1)The cake really is delicious and 2) It did seem as though they would eventually get around to giving me a contract. It was just too little too late.

m. Fresh from the oven. They did a great job on both my cake and my grooms cake! Everyone is still talking about how moist and fresh the cakes were. The owner of the hall said it was one of the best designed cakes he'd seen in 20 years of business. I'd definitely recommend them to anyone and would use them again!

logistical nightmare it would be to pull off. So I was set scrambling to find a cake at the last minute on a tight budget. Royal Cakery was my saving grace. THANK YOU, YOU ARE TRULY AMAZING! Not only did they deliver a beautiful, mouthwatering delicious cake….but it was less expensive than a lot of the other bakeries that I had priced out! They have plenty of custom flavors and you can mix and match on the different tiers. The German Chocolate cake was my favorite, moist and yummy! These ladies know how to bake a cake that tastes as good as it looks!!!!

ese and pecan filling, so good! Highly recommend Royal Cakery!

his world. The groom is from New Zealand where they do not have a traditional groom's cake so we opted for four different flavored sheet cakes as well as the four layered bride's cake with French butter cream and caramel. Topped with fresh Louisiana strawberries, chocolate, Gran Marnier, and naturally a Kiwi these were a huge hit. They also went out of their way to accommodate the over-sized cake pulls by coming to the venue to attach them. They are a great bunch of ladies...and boy, can they bake!!!

de it one of a kind. I can't wait until our 1 year anniversary so we can eat some more cake!!

frozen until the wedding day. During the planning process they were a breeze to work with. They let you pick what you'd like to sample and don't mind if you bring a cake posse with you. I had 3 others with me and they gave them all their own samples. When it came to delivery my wedding day, they worked with the venue to coordinate the delivery and set up. I would highly recommend using them for any event, you will not be disappointed!

tasting. I assured the owner that I had no other appointments; I wanted to book Royal Cakery for my wedding, and I was willing to sign a contract and pay a deposit if necessary that day. Not necessary, I was told. Contact us a few months before your wedding to finalize your design, she said. All I needed to do was complete a consultation form. As instructed, I contacted the bakery a few months before my date to finalize design and to remind them of the specifics of our meeting--number of guests, flavors, colors, etc. I received an email saying that they were booked for my date. Thank goodness I had NOT paid a deposit--with that type of record keeping, who knows if I'd ever get it back! I didn't have time to spare to argue with them. Fortunately, my planner contacted another bakery as soon as I let him know about the cancellation. The bakery I used is far more delicious, and their designers are more creative. Sure, Royal Cakery could probably make anything from Pinterest, but then, that's what you'd have--a cake that looks like everyone else's.

kes were DELICIOUS! The chocolate is to die for :) I highly recommend them.

ything was absolutely delicious! My four-tiered wedding cake was beautiful and exactly what I wanted. I kept changing my mind about the groom's cake. They were patient with me. In the end, I sent them a picture of a painting of my dog in the groomsmen suit. It sounds strange, yes, but it was playful and funny - and the cake was a hit! Everyone had a good laugh and it was delicious, of course. Thank you, Royal Cakery!

of cake and icing flavors as possible and they were such a help in picking the combinations that they felt the public enjoyed. Delivery and set up went great, them arriving on time and there weren't any mishaps, thank goodness. Everyone remarked on not only how beautiful the cakes were, but how great the cakes tasted, so moist and delicious.

and people raved about the cake. absolutely awesome!!!

from out of town. I tried several dates and they still claimed to be too busy. If you are going to pay over 1k for a cake (plus more $ for a groom's cake), they should make time to meet with you for 5 minutes. Every other place I contacted in Nola was willing to make time for me.

cakes were the best I have ever tasted. We went with a vanilla with carmel layer and french buttercream. I also got my husband a chocolate cake with chocolate icing. I was planning on putting little football helmets on top as a topper, but that fell through. The bakery called the day before and offered to put the team logos on the cake instead- so he ended up with a football field, half with saints colors and logos, and half with SMU pony gear! It was amazing and he was so happy. Mine was gorgeous, with three tiers and messy icing! I loved it.

cake!! Hands down. On my wedding day my wedding cake was everything I could have asked for and tasted so good. My husband doesn't even want to wait until our anniversary to eat the top tier, lol. They even went the extra mile by going back to their bakery to get wooden stakes to put in my cake when the topper I made was too heavy. They went above and beyond. I will say two things, because I had a grooms cake design that required fondant, his cake turned out dry which was disappointing. Lastly, they were pricey so we went with a very simple design to keep costs low, but we did need a fancy cake, but required a delicious one so it worked out fine, lol. Wouldn't have had anyone else make our cakes... They are great!!

e. Their were certain decorations missing from my cake also. If it wasn't for the great taste, they wouldn't get a very high rating from me. Cakes are waaaay overpriced too.

f the best pecan pies we have had in the city!

tiers! Cannot say enough good things- surpass those "well-known" places that you will pay sooo much and go to this place and get same value/quality for less!

n the cake was beautiful and the gum paste flowers were gorgeous. All the ladies were so nice and easy to work with. I highly recommend them.

cake that I can get for $300 cheaper elsewhere, I want it to taste as good as the cheaper cake! If you want to shell out this much money for a cake - go to Sucre. Same price, better product. If you want better cake for an amazing price, check out Pure Cake.

included in the location! Looks like they missed out on some $$$

cake taking pictures and talking about how amazing it was. It was painful to cut into that cake! Thank you royal cakery for doing such a great job. Y'all were so easy to work with and I would recommend y'all to everyone!

roomscake was such a hit! We had a red velvet shaped bbq pit with hamburgers and hot dogs. It looked fabulous! I talked to Shirelle a week before and she said she never made a bbq pit before. She nailed it! They are so talented over there and their cakes are the best I've ever eaten. I have recommend at least 10 people in the past two weeks!

ed many compliments on both cakes! Thanks again to Shirelle and the rest of the staff! Lindsay - Houston, TX (NOLA Bride)

ed, and they kind of half did it. They charged me more than they usually charge, but I don't feel like the work or the materials reflected that price increase. So, you win a little and lose a little.

en after days in the fridge! They were a little expensive, but I think it was worth it!

've ever had! We could not be happier with Royal Cakery--they were extremely accommodating during the entire planning process, and they delivered two fantastic cakes. We would HIGHLY recommend them to anyone!

iddle tier, red velvet, was gone within 3 minutes! We even emailed Shirelle a few weeks before the date since our guest count was smaller than expected, and she allowed us to change our order to a smaller cake. It's a little pricier than other bakeries, but so worth it.

, but they DID! My husband and I actually had our 1 year anniversary last week and at the top tier and it was still delicious!!

oked. I recommend everyone I know to go to Royal Cakery they just have such a vast array of flavors and all of their cakes are so moist and execution to a T.

deas. I'm so glad they were available for our date. They were a little pricier than some of their competitors but WORTH every penny. Shirelle & the staff there were very nice to work with & take a lot of pride in their work to make sure the customer is satisfied. We used them for both the wedding cake & the groom's cakes. Both were perfect! Guests loved it, and many said it wasn't like most typical wedding cakes. They are a MUST for your cakes if you have room in the budget, and they'll work to get you something in your means.

ere unbelievable. I decided to go with them & told her all the details for both the wedding and grooms cake. Everything was going smoothly we paid for the cake in full. A month before the wedding we went into the bakery and did another tasting we finalized the flavors and details of the cake. She wrote everything down & we thought we were all set. On the day of my wedding 1 hr. before the wedding nonetheless they called me to ask me how to spell the groom's name. I was busy having hair and makeup done so a bridesmaid handled the call. I thought it was strange that they didn't know this detail after our last meeting and that if they didn't have this information that they would wait till the day of the wedding (an hour before)to call. I brushed it off. When we got to the wedding the wedding cake was gorgeous absolutely perfect. However the grooms cake was totally wrong. My husband wanted the cake to look like a platinum visa card and say Bachelors card, with numbers underneath, followed by his name, and the expiration date- the date of our wedding. This was the only detail of our entire wedding that was important to my husband. When my very excited husband went to look at his cake to his dismay & mine the cake looked like a platinum visa card but it didn't say Bachelors card. It had a big empty space that looked like someone had smeared their hands through it. My husband was so dissapointed. He went on to enjoy the night anyway but I could tell he was really upset. He even asked me if I called the bakery & had the order changed because he knew that we had clearly communicated what we wanted during our last meeting. I was very upset too so decided to call the next morning at the airport on our way to our honeymoon just to find out what happened. When I called & said we were a little dissapointed. I was shocked with the reaction I recieved. She immediately was very defensive so I could tell she knew exactly what was wrong. She said it was my fault & that they didn't know any detail of what was suppossed to be on the cake. When I asked why they didn't call me if they were unclear about the details of the cake, the response was "we knew what was suppossed to be on the cake but it's not what you said it was" She proceeded to tell me they didn't even know my husbands name and were struggling to find it on the receipt. Again I said why didn't you call me prior to the event. I was under the impression that after our last consultation everything was clear. To which I was told it was my fault because I had my final consultation with a different employee than I had my first consultation with. Is it my fault that their is a lack of communication between employees? Then she proceeded to tell me I know you are looking for a refund and you will not get one this situation is your fault. I could hear another employee in the background saying "oh my gosh why did you say that?" I informed her that I wasn't looking for any money back just an explanation & maybe an apology for my extremely dissapointed husband. She continued to berate and blame me. I hung up the phone in tears. It is such a shame because the cake was delicious & we planned on using them for our anniversary & baby show