They are all honest, kind, and hardworking. I was able to design my wife's ring LONG DISTANCE. I was in southern California and my wife was a native in Greensboro (which is how I found out about them) The owner and jeweler, Sterling, was able t...o help me design exactly what I wanted via skype and email. I have a graphic design background and wanted a particular monogram of my future wife's and mine initials integrated into the piece. The ring came out perfect! The saying is on the wall in their shop and it's true, "You imagine it, we create it."