The venue itself is beautiful. Meredith is a very kind and sweet person to work with. Some parts were well organized. However, there are major points that we feel need to be addressed and did not meet basic standards/expectations. The food w...as not up to expectations. For the price of the meal as a buffet, the consistency and quality did not match the meal that was presented for the couple when food sampling. Whether plated or buffet, the expectation of the food was clearly presented to the couple and was not met. Meredith was not easily available during the day of the event. It was confusing who was the point person during the time of the event. It was up to the staff (specifically one staff person not named) to be available as a point person during the day and helped accommodate the bridal parties as they got ready and guests helping to set-up the room. That staff person was fantastic.
During the evening, Meredith was not a easily available presence as a point person for the evening, as the couple expected. Meredith was slow to communicate via email/phone. There was no communication that dining reception chairs were changed during the week of the Saturday reception and this was a potential issue with the chair covers that were to be put on. If it was known that the chairs had been switched, the couple would opted not to have chair covers and the new chairs made it harder for the covers to go over. This was not communicated to the couple or decorations person providing the chair covers and may of been a major issue. The lack of communication is an area of improvement. Overall, communication with Meredith was not timely. The couple stated the expectation for elite communication a year in advance in prior meetings/emails.