Runaway Island

he made everything run smoothly and very responsive throughout the planning. The venue itself is a gorgeous, rustic scenery with a balcony overlooking the beach. It was a cool night and we were able to open up the garage door windows. Food was amazing and so were the bartenders. I couldn't have asked for a better venue for our special day. Highly recommend!

ing. Susan was not very good at answering my questions (though Matt the restaurant manager was fantastic, unfortunately he is not the one that handles events) A lot of my specific requests were not followed, and some the staff had no clue. They kept sending guests upstairs when I was getting ready, even though Susan (who wasn't even there the day of the event, and apparently that's typical) said that they would be directed to the ceremony area. You can imagine this caused a lot of frustration when we were doing pictures and getting dressed. The staff had no idea about the allergies I had previously discussed with Susan. The only reason my guests were not served contaminated foods is because one of the staff members thought it was odd we has 2 fish for our appetizers (the other fish was not an app, it was the meal for the 2 guests with allergies) Thank goodness she asked! The garage doors were not opened in our room, we were told before our wedding they would ask if we wanted them open (weather permitting) it was a beautiful day and they were not opened and we were not asked. It was hot and stuffy in the room because of this, until the bar tender opened them for us. We had chargers on the table for decoration, the staff didn't give us plates because of this. I was then given an attitude when I asked for plates. Despite the bride and groom and a line of people waiting at the buffet, they started giving everyone 1 plate each on the other side of the room until they got to us. We did not get clean plates for seconds. The bartender did not know of our signature drinks, nor did he know of our budget or "no shots" rules. We were interrupted during the cocktail our (when we were taking pictures, to ask details on the limits and such that were previously discussed in detail) He was awesome though, one of our friends discussed details with him and he would go around straightening up our décor and was just great with the guests. There didn't seem to ever be anyone "in charge" of our event though. No one checked on us, or made sure the food was good or everything was doing okay. I had sent Susan an email after this with our disappointments, and the response I received was more or less "I sorry, it's not my fault because I told them." But quite frankly, as someone that works in the service industry, just telling your staff something means nothing if you can't make sure they follow through with it. Again the venue is great, the food is delicious but their event organization and follow through are terrible.

all courteous! Thank you for helping to make my dream wedding a reality!