It is somewhat unfair to rate this limo company with such mediocre ratings, but as an overall experience we had a few concerns. We booked 2 limos through Russo's, a 14 passenger N...avigator and a classic Rolls Royce. The limo was on time for pick up at the hotel location and in order to stay on schedule was a bit pushy. The guys were taking photos and were to leave for the church and then the limo was to return to pick up the ladies. My husband said the driver showed little to no class when rushing him into the limo to get him to the church.
Jerry, the Rolls Royce driver was INCREDIBLE!!! Absolutely incredible, he helped me into the limo, entertained us with a sweet CD for the ride, helped with the A/C and was so amazing when we arrived at the church. From making sure photos were taken to getting me out of the car, into the church and ready to walk down the isle, he was perfect. The second the door of the chapel opened and my husband and I walked out, Jerry was there smiling with 2 glasses of water. He quickly assembled the receiving line and started the process of the guests passing through, offering us Altoids prior to our first guest coming through.
The other driver, however, decided it would be a nice idea to cut into the receiving line to inform my husband that we needed to hurry things up because it was getting late and his limo needed to be somewhere for another job, talk about a rude obtrusive person!!. At seeing this, Jerry came over to us to assure us that the Rolls didnt have anywhere else to be and to take our time....
We quickly ended the process and hurried all of the wedding party into their limo and sent them off...without a single picture taken at the Church!!! As I was later informed, there was no champagne in the limo for my Bridal party, but he was kind enough to stop so they could go into a liquor store, it was stated on the website there was champagne to be included. The driver was speeding and was asked numerous times by my mother to slow down because they were feeling sick when he took a sharp corner on the highway. Also, the radio was working in the limo and the driver refused to help to assist in getting it to work.
Overall, thanks to Jerry and his impecible service, I am able to give Russo's an average score...