Rustic & Main

We loved Rustic & Main! My husband got his wedding ring from here, and he was so happy with it. He has large hands, and we were told at other jewelers that the rings that he liked wouldn't come in his size. Rustic & Main had so many options. The ordering was so easy, especially with the ring sizing kit that they send, that we were able to get the perfect ring. My history-loving husband also loves that his ring was made out of materials from WW1.

My now husband found the ring he was extremely happy with, a bit unusual and unique. We are not in NC, so had to order online. We did our due diligence, got him sized at 3 separate jewelers before ordering. When we received the ring, it was not accurate sizing at all. Rustic and Main uses their own sizing matrix. We reached out to see our options, as our wedding date was fast approaching. They informed us that there wasn’t much, they said we could absolutely not use the ring for photos, as this ruins the ‘specialness’ and we would need to use a stand in. That we would need to send it back to have it properly sized (understandable) but would be a $75 fee. After I reached back out a few weeks later we were informed that the fee was actually $150, and needed to pay the difference. I followed up outlining their own communication where we did exactly what was asked, and didn't hear back. Finally reached back out to the general email after another few weeks and got a response clarifying what was trying to be accomplished, after responding that we just want his ring and that we had done everything that was asked and again, never heard anything back. Now I am going on nearly a month from hearing anything from the company, they have their ring back, and all my money, and have quit responding. *************************************************EDIT to respond to vendor: I followed all the instructions provided to proceed with this process, which your associate, Ricki said to process a resize and include a note as all other fees were waive. This changed after you had the the ring back, the resizing fee, and the original amount I had paid. Through this process what your company promised had changed so many times, I asked to only be contacted via email, which the voicemail I have from you shows my request was not followed and that my mailbox was not full. Communication also does not seem to be a strong point with this company.

I ordered my Husband's wedding ring from here and it was perfect! The included sizing system is so easy to use and took away all of the stress I had about making sure the ring fit. My Husband loves military history and really wanted a wood inlay in his ring. Rustic and Main made it possible for me to get a wood inlay from a World War II rifle and he loves it.