For purposes of describing our experience, I'll just share part of a letter of thanks that we sent to the venue after they hosted our reception:
We wanted to let you know how deep...ly appreciative we are of your hosting and handling of our wedding reception of January 22 in your Infinity Ballroom. It really could not have gone better than it did, and we thank your staff for their efforts and hospitality. Not only was it a stress-free and wonderful experience for us, but our guests loved being there and gushed to us with praise - about the food, about the venue, and so on. This was the biggest night of our lives, and everything you did was noticed and felt, and we are so happy.
We’d like to just properly acknowledge with some specificity some of the people / aspects of the service:
The wait staff were so professional and courteous. Everything ran on time. And honestly, we didn’t even notice them. They were invisible in the best possible way, if that makes sense.
The gentleman who were at the two bars were so nice and welcoming to our guests. We received many comments from our guests about what a good job they did!
There was a gentleman who was helping Sohini Tomar the night of our reception. He was so helpful and conscientious. He did many small things to help us without asking, and asked us about some of the big things. Particularly at the end of the night, he did us a great big favor by having the food and cake packed in such a neat and tidy manner.
A big thank you to everyone who we interacted with, even for a moment: The personnel in the office who we briefly spoke with when we dropped off payments. The personnel who hosted us during our tasting.
The chefs! The food was incredible. Just to give some context, our menu had both Vietnamese and Indian food items. We know this is probably fairly irregular, and wanted to thank the administration for allowing us to have such a unique food experience for our guests. All of the guests loved it. I cannot emphasize this enough. And the food itself was incredible. I cannot tell you how many people on both sides of our wedding guests asked about the food, where was it from, etc, and just expressed how much they enjoyed it.
And finally, a HUGE thank you to Sohini Tomar, who was our point of contact throughout. She was so easy to work with, and we were always sure that Sohini listened to us and was able to address our particular concerns or sticking points to the best of her ability. That is honestly all you can want. We know for example that Sohini helped make sure that some late arriving guests were properly fed and seated, and it means alot to us that she was able to make them feel welcome without a hitch. Again, everything on 1/22 went beautifully, and we know how much of a big role Sohini played in making that happen for us.
We’ve tried to capture some of this feedback for you, so that we can properly acknowledge what a great experience you’ve provided to us on such an important occasion for both of our families. It’s not just our own feelings and observations, but the feelings and observations of our family and friends who also helped us considerably on that day and were also appreciative of all that you did, and the feelings of our guests who really just enjoyed the event and were happy to be there with us.
With the utmost appreciation,
Shourjo, with Mary