Sage & Ash Photography

on, it was difficult to get ahold of Courtney in regard to our engagement photos. Once she contacted me, it was filled with explanations (aka excuses) about why she wasn’t responsive. But we got our photos and they were beautiful. Leading up the wedding, I reached out many times to finalize things with Courtney but went over a month unanswered. Finally, she contacted and didn’t even address the lack of responses previously. They came to our wedding and photographed. Courtney texted me 2 days later to comment on how delicious the cookies she took home were. And that was the last I ever heard from her. At the 3 month mark, I texted for an update but (surprise, surprise!) no response. My husband and I attempted to contact through numerous methods (email, phone call, Facebook, and all kinds of social media) and every attempt went unanswered. After a month of trying to get in contact, we emailed that we would be taking legal action. As a last ditch effort, we took out background checks on them and found Blake’s mom’s phone number. We left her a voicemail explaining the situation. A few hours later, Blake called us and said he had no idea we hadn’t received our photos. He mentioned they had some things going on personally. He was able to deliver our photos the next day. We expressed that we understand things happen but they are running a business and that was unacceptable. We asked Blake for a refund on Monday and he said he would refund us for the background checks and come up with a proposal for an additional refund and would have it to us Thursday. Today is Sunday and nothing (shocker, right?). The photos were beautiful but the customer service and communication were TERRIBLE. Courtney’s Linked In profile highlights her 100% customer satisfaction rate through service & communication. I’m sorry, communication where??? I still haven’t spoken to her since the text 2 days after our wedding 4 months ago. So incredibly disappointed in Sage & Ash Photography’s ability to provide the service paid for in a timely manner.

king a talented duo for either couples or for full blown weddings! Even with COVID right in the middle of planning, Courtney and Blake were very responsive. And on the wedding day, they stuck with the schedule and got all the shots we wanted. :)

such a great time! We rarely take photos so we were both nervous but we love the results! Couldn’t recommend her enough!

in front of the camera but they immediately felt at ease. They'll make sure and direct you into poses to get the best staged photos but they were also great at candid shots, as well! I also appreciated that they weren't super obvious about taking pictures during the ceremony. They got great shots while also not drawing attention to themselves. We didn't have a wedding planner and Courtney was so helpful with planning a day-of timeline, as well.