This venue is beautiful. The food is delicious and everything went well on the day of my wedding. However, it was difficult sometimes to plan my wedding. My assigned wedding coordi...nator would sometimes take weeks if not months to get back to me, my mother, and my mother-in-law. My wedding, reception, and rehearsal dinner were all at St. John's. This meant that we sometimes had questions about table sizes, room sizes, prices, etc. However, sometimes we had to wait a long time to get a response.
When I toured the venue, I received a folder that had preferred vendors and quotes for the rooms and meals. However, I was never told any of the things that could be rented from the venue like chargers, table numbers, etc. When I toured, I asked about this and was told that none of it came with the venue. No one mentioned that I could rent anything from the venue. Therefore, I bought the chargers, chair sashes, etc. It would have been nice to know upfront that I could've rented these things. If I had known that, I would have done so. However, I was not told about this option until 3 months before the wedding. This venue should include everything that can be rented in their welcome folder.
I bought beautiful chargers for the wedding table. However, the servers took my chargers from the table after the salad. I had never seen this done before at another wedding. The chargers should have remained at the seat for the dinner. I was angry about this because it felt like my money was wasted on nice chargers that just held a salad and nothing else. I also wish the venue had asked me what I would like done with any extra cake. I didn't think of this prior to the wedding, and I ended up not getting any of the extra cake after the wedding.
I opted for a nicer suite than what they offer for free for having your wedding there- the Ambassador suites. This is a suite that I'm assuming many bridal parties use to get ready. However, the suites are poorly lit. They have a make-up room with no natural light. The bulbs were a yellow tint. My make-up artists were in agreement that it didn't make any sense. We ended up doing make-up in the dining area of the suite and hair in the dimly lit make-up room. This room was a good size, but it served no purpose if you couldn't do your make-up in it. For the rehearsal dinner, I had to do my make-up with my phone because the lighting was so horrible in that room. The room also did not have a full-length mirror. I had to ask for one to be brought up to me, so I could see myself on the day of my wedding. Thankfully, they were able to get me one. For a resort that specializes in weddings, these details matter.
Overall, the place is beautiful and the wedding went well. However, these little details matter, and it made me think the venue was pretty good rather than fantastic or excellent.