Salon Maison

I strongly discourage potential brides from hiring Salon Maison for wedding day hair and makeup. Not only was my wedding day hairstyle very dissimilar from my preview style, the artist put our wedding schedule 1.5 hours behind. Even worse, the Salon Maison customer service response when I provided my post-wedding feedback was defensive, accusatory and not at all conciliatory. I am including side-by-side photos of my preview style and my wedding day style, showing how poor the replication of my preview style was on my wedding day. This was the artist’s third attempt, setting us extremely behind on our wedding day timeline and requiring us to rush through photos. This outcome was avoidable, as I notified Salon Maison when I hired them in February for my October wedding that I wanted to have my preview at least 3 months before my wedding. Salon Maison suggests previews 1-3 weeks before a wedding date, which is guidance I have never heard and which is suspicious given their final balance is due 1 month before your wedding date. When I reached out to schedule my preview in mid-June (4 months before my wedding), I was only offered one available date in late June until late September because of my artist’s upcoming maternity leave for July through mid-September, so I scheduled my preview for that date. The morning of my scheduled preview, I called Salon Maison to confirm my appointment before driving 1.5 hours to their salon. They informed me that for an admitted error on their end, my preview had been removed from their schedule and I would not be able to have my preview with my artist until September, one month before my wedding. I told them that I was very uncomfortable waiting that long and so the solution I suggested was that I would pay for 2 previews - one on August 7 with another artist to workshop the style and one on September 19 with my day-of artist to confirm she could replicate the look. I was pleased with my first preview and provided some minor feedback via email, suggesting that I no longer needed the makeup preview but would like to keep the second hair preview. I was told that wasn’t necessary as videos, instructions and photos had been shared with her and she was familiar with the style. On my wedding day, the artist’s first attempt at my hair looked NOTHING like my preview style. I showed her multiple photos I had taken of my preview style and she said she hadn’t seen any photos of those angles and had only been provided with one photo, which she showed me. She tried twice more and finally I had to accept that result with because we were so behind on our schedule. As the photos show, this style was messier, less even and generally inconsistent with the preview style. A month after my wedding, I emailed Salon Maison that I was disappointed with my experience. I received a defensive response that my artist was happy with her result and included multiple statements that are at odds with my recollection of the day. Salon Maison also shifted the blame for the preview scheduling situation to me, failing to acknowledge the scheduling error on their end that cost me my initial preview date or the fact that I was willing to pay for a second preview to accommodate their error. They also disregarded the clear differences between the styles and claimed that a minor day-of request I made was to blame. Salon Maison was my worst wedding vendor experience by far and the only vendor I regret hiring for my wedding.

Easiest 5 star review ever. Heidi was absolutely amazing. She took so much time with me in the preview and really made sure I loved everything and I did. When I changed my mind about a couple of things after, she responded to my texts with her amazing guidance and knowledge. On my wedding day, I felt absolutely beautiful. Hard to explain, but the perfect combination of feeling like a magazine model but still looking and feeling like myself! My hair looked amazing ALL night and even the next day. She is a master! Thank you, thank you, thank you. I would hire you and your team again and again and again!

Heidi did an outstanding job with me. She was a great listener and acted quickly and patiently. The trial make up and hair a couple of days before the wedding turned out wonderfully. I was so excited for the actual wedding. On the day, Heidi and crew arrived punctually and prepared. Heidi had a very precise schedule she stuck too. She also showed a willingness to be flexible. My sister came to LA from Europe to surprise me for my wedding and Heidi squeezed her in to make sure she can get her hair & make up done. Any changes I wanted, she took on board and corrected. She made me feel calm and collected before the ceremony and oh my gosh, I felt so pretty after I was all done. My husband was wooooowed too!! Mission accomplished!! I would highly recommend working with her. You won't regret it! A million thanks to you, Heidi!! Hope to see you again in the future :)