I had the worst experience with this place and the management. This is one choice I wish could go back and change. Besides the fact that my face looked awful on my wedding day - people asking me "what's wrong with your face?" due to the makeup ...peeling off and layered on way too much, the customer service is what really put me over the edge with this place. I confirmed my appointments for 3 bridesmaids and myself (hair/makeup) in June for my October wedding. Their email confirmation says to email over some dates for your pre-trial once the event gets closer (NOT NOW). It also pre-generated a time of their arrival due to the start of my wedding time I provided. My wedding started at 6pm. They wanted to arrive onsite at 7am...I called and was told, once you do your pre-trial, we can adjust that to a better start time. 6 WEEKS before my wedding, I booked my pre-trial. I picked a Saturday, 3 weeks before my wedding. Then I get an email, the week of my appt. (not a phone call) asking me to reschedule...they provided 3 other time options, all during the week (which I can't do), one of which was mere days before my wedding. I called them and they told me that another Bride had a last minute emergency so they need to change this. They went "out of their way" to schedule a time on Sunday morning for me, 8 AM (during closed business hours). I didn't get any beverage offered to me, and felt rushed (which they say to allow 3 HOURS for) because my stylist had ANOTHER wedding to get to! I was done in an hour. I ask about start time, and got told you have to speak to someone else. I call Monday and am then told I can't, this should have been done when I booked. After back and forth (I changed my appt to help a bride and you can't help me on your errors?) they gave me a 2nd stylist to allow for an hour later start time, free of charge. On my wedding day, they drove separately, and asked me to pay for parking for BOTH cars. I said I would only pay for one per the contract, and the 2nd is on them. I would never recommend this business to anyone. Even after the fact, I wrote a non-favorable review on another wedding website and they are trying to dispute my words. Just another reason I would stay away...if you aren't happy and had a poor experience, they try to sweep it under a rug, avoid the situation, and paint a pretty picture with only positive reviews.