Salvatore's Wedding Venue

We recently had our wedding with Salvatore’s, and while there were many positives, there were also significant issues that impacted our overall experience. First, I want to acknowledge that our wedding day was unforgettable, and we are grateful for the hard work from many of our vendors in making it a beautiful occasion. However, there were some key issues with the dinner service that fell short of our expectations. The most concerning issue was that the filet served was undercooked. As the bride, I was unable to eat the filet because of this, which was incredibly disappointing. Additionally, there was a long wait time for dinner to be served. These issues weren’t related to the timeline set by our day-of planner, and they should have been addressed properly, regardless of any outside factors. What was most frustrating, however, was the way Marco handled our critiques after the wedding. When we raised our concerns, the lack of accountability and the dismissive attitude we received were incredibly disappointing. Instead of acknowledging the mistakes that were made, we were met with defensiveness and an unwillingness to accept any responsibility. This kind of response to constructive feedback is a large reason for the poor review. We understand that mistakes happen, but how they are handled afterward speaks volumes about a vendor’s professionalism and commitment to improving. Vendors should be just as open to feedback on what could be improved as they are to compliments on what went well. Unfortunately, Marco’s unprofessional approach to our concerns left a negative impression and diminished our trust in the service. Additionally, I want to highlight an issue with the review process itself. My mother & father, who were the ones paying for our wedding, attempted to leave a review based on their experience. However, Marco flagged their reviews on certain popular wedding websites, claiming they were not clients—an obviously false claim. This not only undermines their right to provide feedback but also further reflects poorly on Marco’s handling of criticism. In conclusion, while we were happy with many aspects of our wedding, the handling of the dinner service, Marco’s unprofessional response to our feedback, and the way our attempts to leave a review were dismissed significantly impacted our overall experience. I hope that Salvatore’s will take this feedback to heart and improve both their services and their approach to client relations moving forward.

Salvatore’s was absolutely beautiful! I wouldn’t have changed a thing about our reception. Cam, our day of coordinator took care of everything & I didn’t have to worry about a thing the whole night. Our guests enjoyed themselves, the food was tasteful! 10/10 would recommend. They made our wedding unforgettable!!

Our wedding reception at Salvatore's was a beautiful evening that we will remember forever. Unfortunately, there were several issues during our planning that resulted in us having a difficult experience with Salvatore's. For starters, there are misleading and inconsistent portions of information on Salvatore's brochure. The brochure says that they "accept deposits in . . . Credit Card." However, when we booked with Marco he told us that they do not accept credit card payments for deposits, but that he would make an exception for our initial deposit. In addition, on their Concierge Wedding Planning Services form it reads that a Signature Planning package with their in-house planner includes "1 complimentary tasting for 2, followed by a meeting with your coordinator." What they fail to include in the brochure is that the tasting is not complimentary if you choose to sample specific food items. Also, the brochure we received said that the final payment was due 10 days prior, although the brochure currently on their website shows 15 days prior. In addition, nowhere in Salvatore's literature, and in no discussions upon booking, did they indicate that we needed to purchase wedding insurance for the venue. But four months before our wedding, we received an email from Marco stating that the owner was demanding that all couples purchase wedding insurance for the venue, which cost us an additional $200 that we had not factored into our budget. Also, Salvatore's contract is not truly a "contract." It is an excel spreadsheet with a few line items at the bottom. It was difficult to know whether the brochure, excel spreadsheet, or any other literature governed our contractual relationship. We also unfortunately had a poor experience with their in-house wedding planner, Erin. When we reached out to her to have a phone call about her services and learn more, she simply read verbatim from the wedding planning form. Also, I would recommend that you only hire Erin if you plan to have both your ceremony and reception at Salvatore's because Erin does not provide off-site services. This resulted in us initially hiring an off-site third party coordinator to plan just the morning of the wedding in addition to Erin, despite Erin's insistence that we could just have a family member help coordinate our ceremony. One question that we had for Erin during the planning process was whether we could place flowers and/or real candles on the steps leading into the main dining room of Salvatore's, as pictured on their wedding website. Despite Salvatore's featuring a wedding in their "360 Tour" feature that clearly shows real candles leading up the steps, Erin insisted that the policy was changed just last year...yet nothing has been updated on the website or advertising to indicate that. They offered an alternative to use fake candles or plastic pots for flowers, but we ended up decided against it. In the end, our contractual relationship ended with Erin, after she emailed us 25 hours before our tasting that she had been sick all week and would not attend the tasting in-person. Erin knew that we were traveling in from out of town, and had we received notice during the week that she was sick, we could have changed our travel plans. We're thankful to Camryn and the event staff for their work. But Salvatore's literature is sloppy, inconsistent, and difficult to decipher. If Salvatore's wishes to be competitive, they need an overhaul on their website and paperwork.