San Mateo Marriott San Francisco Airport

they were running late and just told us to look around ourselves. We did not know where to look or where to start and people were setting up for events for the day and felt like we were just snooping around. So we decided to just return to the lobby to wait. 45 minutes later, the front desk staff could not locate the event manager and did not know when she would be done or available so we left. It was disrespectful of our time and unprofessional. We made the trip all the way there and accomplished nothing but wasted 45 minutes of our lives.

ristine our coordinator was very responsive with all my wedding questions and tried to accommodate us the best she can during the whole wedding process. I loved working with Kristine!!! I also loved working with Hugo, the banquet manager! We were very happy with the event itself; it was beautiful event however we were very unhappy with the Marriott having two events on the same floor…. The Marriot did warn us that were going to have two events but kept assuring us the other party would stay in their room and we would only see them in the bathroom or the balcony. However that was not the case…. - We had our cocktail hour at the Synergy Area. The other event interrupted our cocktail hour for their grand entrance. Which I thought was kind of rude since the night before we couldn’t interrupt the event upstairs when we needed to unload our décor. My brother in laws girlfriend saw them around our bar area so I wasn’t sure if they drank anything from our open bar area. The other party sort of took over our cocktail hour towards the end and our guests were uneasy with the extra guest around. My mom had to stop entertaining guest during cocktail hour and had to stand guard of our gift table just in case someone tried taking our gifts. -The Marriott forgot to serve our wine for dinner. We requested them to serve the wine we brought during dinner and told us “we asked all the tables but they didn’t want wine.” We knew they didn’t ask people because the person who brought the wine asked for wine and they told him get it from the bar. -The other party on our floor overtook the hallway when were told numerous times that the other party will stay in their room and the only time we would cross paths was in the bathroom. Our guests were annoyed that so many people were hanging around the bathroom. My dad said there were drunk girls in the MEN’s Bathroom. Another guest said the bathroom where filthy by the end of the night. -The other party CRASHED our Wedding. The Marriott said that never happens but my mom saw two girls from the other party dancing in our dance floor. And I saw two guys that didn’t belong to our party with yellow risk bands with Drinks in their hands. These people could have helped themselves to our open bar. The Banquet Director even told us they had to kick people out of wedding that didn’t belong. -Lastly what pissed us off the most is a drunk person from another party actually kick our dog while he was walking out of the venue to go home. Actually caused a small bruise to our dog. I understand that the Marriott could have not have known that this would happen BUT they could have prevented it by NOT having another event on the same floor. I would not recommend anyone having an event there especially a wedding unless you know you have the whole upstairs to yourself. I wouldn’t want anything like what we experienced at our wedding to happen anyone else.

the day of our wedding. There was a ceremony in the morning prior to ours and another event in the adjacent ballroom during the reception. Stefani, the catering manager we worked with is very professional and nice. We had some issues with the blocking of rooms for guests and she was able to work it out for us. The staff was great as well and everyone had a fun time!