Very unprofessional. We had agreed on a small wedding party next year and a trail date about a month before our engagement photos (Photos we’re 5/29/23).
She was helpful in trying to fit our budget and knew that we wouldn’t be a “big sale” but... seemed fine with it. We submitted a $50 deposit to hold the trail date at 1pm: makeup and hair would take about 3.5 hours according to her, and our photos were going to be at 5:30pm. Later she asked to move it to 12pm to allow plenty of time - great!
However, about a week before the trail, she asked to change the time of the trail multiple times due to her lack of planning. We couldn’t accommodate the timing she had requested, so she moved us from 12pm to 3:30pm. I responded that we wouldn’t have enough time for hair and make up and to still get to our engagement shoot by 5:30 (since she had told me the timing needed earlier) so I asked for the $50 deposit back.
She denied my request, stating it was listed in her contract that the $50 was non refundable. I pointed out that it was very clearly not anywhere in the contact, nor was it a contract I ever signed, and demanded my money back. No response. She blocked me and my fiancé on every platform and refuses to respond to my emails. This could’ve been avoided if she had simply denied my small wedding right off the bat, but she chose to jerk us around to accommodate higher paying clients instead.
I’ve submitted a complaint with the BBB to get my $50 back. And due to her severe lack of professionalism, thought a review on every platform is fitting to protect future clients. She very obviously does not care for the people but rather the money, take your business to someone who has integrity at the very least. If there is still no response after this, I’ll attach all of our emails for the public to see the proof.