We had a beautiful wedding at Scarlet Oaks in June 2018! The setting is gorgeous. The owners are nice, but since it is a newer venue, a few overall improvements could be made. Addi...tionally, due to the fact that you bring in your own vendors for everything, I would definitely recommend hiring a day of wedding coordinator, as we did, to help manage all of the vendors or else you or a family member would have to do this.
One complaint we had was transparency in regards to the security deposit. During our final walkthrough at Scarlet Oaks, the owners indicated the deposit is for any damages. After our wedding, we were told we wouldn’t get our all of our deposit back due to excess trash left in the venue and guest house. We were not aware that trash needing to be disposed of, and it would have been helpful if the owners told us this at the walkthrough as our coordinator was there and would have made sure the trash was gone if she was aware, but since they just said “damages” our coordinator assumed the owners cleaned up the trash. This was very disappointing to us as we spent the extra money to hire a coordinator to ensure items like these would be taken care of, but Scarlet Oaks failed to mention.
Additionally, the owners told us they would be contacting the bus company we hired to transport our guests to/from hotel to the wedding to come out and do a trial run since they have never had 57 passenger buses on the property and they wanted to make sure the company knew how to navigate the estate. It turns out the owners never contacted the bus company which was also disappointing as the owners tried to get us to end our reception early since the buses arrived early and they didn’t want them waiting on the property. As the bride, it is not fun being approached mid-reception to discuss this matter due to the fact that they didn’t contact the bus company in the first place as they said they would.
A positive is that the owners are very responsive to emails!