About this vendor
Family-owned since 1953. Premier bridal retailer. Member of American Gem Society. Member of the Better Business Bureau. Certified Gemologist onsite. Branded and ideal-cut diamonds. Specializes in custom design. Watch and jewelry repairs.
Details
Rings
- Engagement Rings
- Ring Services
- Appraisals
- Custom Designs
- Engraving
- Wedding Rings
Wedding Jewelry
- Bracelets
- Earrings
- Necklaces
- Rings
- Watches
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Reviews
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3
out of 5.02 reviews
Matthew (the owner) started out very pleasant. I went in to have my engagement ring redesigned and eventually pick out wedding bands. I showed him a picture of what I wanted to do ...
with my engagement rings and he said "no problem, I can do that". He collected my information, sized my finger, and on the way out, even gave me a bottle of jewelry cleaner for free. I came in on a Thursday and he said I would hear from him by the following Monday. The following week I heard nothing. So that Friday I called and spoke a very rude woman who just kept saying "Matt isn't here and I don't know anything about customizing". She was not apologetic and when I asked how long it normally takes for designs to come back (she said 2-3 days), and I said I was in over a week ago, she didn't seem to care. She just told me to call back Monday. So I did. When I called back Monday at 2pm, Matt answered. I reminded him who I was and asked if there were updates regarding my design. He said "probably not" but he was with a customer and he would call me back in 15 minutes. He never called me back. I wouldn't waste your time here when there are so many other jewelers.
Matt did some great engraving on the flatware we got for our wedding!
Contact
2202 Dixie Highway, Fort Mitchell, KY
Jewelers