I had initially gone with another florist but they backed out on my 2 weeks before my wedding. In panic mode, I stumbled upon Schulzs because my then fiancé had delivered their mail (he is a mailman and that is his area). I went in with all my ...
pictures and ideas and Kelly (the new owner) was super friendly and made me feel 100 times better that they would take on my wedding with 2 weeks’ notice and confident they could do what I asked for.
Day of, I wish I had gone with another florist. While I was getting my hair done, my wedding day planner was already at the venue and started to send me pics of what the shop had delivered. I asked for 3 flowers in my bouquet - eggplant calla lilies, red and coral roses, surrounded by lush greenery. Instead, my bouquet had light purple calla lilies, the red and coral roses, plus white and light pink roses and other flowers I didn't recognize. I HATE pink and specifically said no white flowers. I thought we were on the same page, especially when I gave a picture to mimic off of, but I was wrong. The florist told my wedding day coordinator that the bouquet designer thought the bouquet was too dark and took it upon herself to lighten it up. What?! You don't alter what a bride wants. I was in tears and the bridesmaid’s bouquets had the pink roses too.
To give them some credit, I will say 3 types of centerpieces were as requested and my 2 altar arrangements were beautiful. However, I was devastated to have to carry a bouquet I hated and would be in all my pictures. Were the flowers pretty? Sure. Was it what I wanted and paid for? No.
I called several weeks later to discuss the situation and the first call, Kelly was short with me and had an attitude that I was complaining. She gave me BS excuses for why the calla lilies weren't the color I asked for and tried to deny there were light pink roses in the bouquets. I held the dang thing all day and have a ton of pics to prove it. I didn't want to be the bride that complained, but I was left with no choice. When you tell a bride, who paid almost $1500 for flowers, that you can deliver what was expected but failed to, that's your fault and should try to remedy the situation. She said, let me she what I can do, and would call me back. She refunded the price of my bouquet - that's it, a whopping $80. I guess it beats nothing.
I certainly appreciated the shop taking on my wedding in such short notice but think the new owner has a bit of learning to do.