West Main Bridal offers a convenient location with good service on the front. The sales clerks are kind and helpful. The ideal person to shop here would be somebody who can find a dress in their size.
They didn't have the dress I wanted in ...stock, so I had it ordered (in faith). West Main did a great job measuring me and getting my size. I never felt pressured to "do more" or to "buy more", which was nice. And when my dress arrived, they hemmed it to perfection.
They did a great job providing the dress, hemming it, and making a bustle. If this is all you need, West Main is the place to go.
However, I also needed some decorative items done on my dress and the work was not done well. The excuse was that there wasn't enough fabric, but my mom was able to fashion something even prettier out of even less fabric. And they even charged me $40+ for this service saying they had steamed the dress (a notable crease on the bust they had promised to take out was still there, I ended up getting it pressed later), and that they had given me a discount. I also had asked for a lace/beading patch to be removed from my dress. They removed the patch, and kept the lace/beading piece as well.
In short, West Main has the bread and butter of the business down, but could improve in handling some of the details that go into purchasing an expensive wedding gown.