The team at the Seaport was great. This was a great venue (three different ballrooms - all varying in style + size, so depending on what theme and size your wedding is - the Seapor...t has something for everyone!). I, however, could only rate it 4 stars. However, first with the pros!
They have done many many weddings, so by now - they have the entire process down. We worked with Leah, who was AMAZING. Always very responsive and very on top of everything. The Plaza Ballroom (biggest ballroom at the Seaport) was great and had a ton of space for our large wedding. We had our ceremony at the Wintergardens - AMAZING. If you're looking for an indoors ceremony space in Boston, would highly suggest the Wintergardens. It was beautiful.
The only cons:
The only reason I couldn't rate the Seaport 5 stars was due to issues I had with the staff after the wedding. For all the money, time, and effort spent planning the wedding, a bride, groom and respective family members should not have to worry about the aftermath. Unfortunately, two items of concern came up after the wedding.
We received claims from the Seaport that *extra* guests had somehow showed up to our wedding. They were unable to provide evidence or the names of these guests and claimed that additional plates were ordered compared to the expected count. We spent the week after the wedding calling relatives and asking for any information they could provide, but from what we could tell, all guests were accounted for! We also ordered a specific number of chairs - so that didn't make sense either! Things just were adding up. It was embarrassing that we had to call family members to figure out what was *true* and what wasn't. In the end, the Seaport was unable to provide actual evidence that additional plates were provided, but didn't really apologize and just stated that they wouldn't charge us for the extra plates/meals. They could not clearly tell us which table they were actually delivered to or which guests. We also received reports from our wedding guests that some did not receive the meals that were ordered (example: a cousin of ours had ordered an adult meal but was served a child meal! The staff refused to serve her the dish, even though it was marked on her escort card!; this was quite unfortunate and surprising as I would think that having had so many weddings, the wait staff + night manager would be more on top of these things!)
Secondly, the staff lost a vase that was to be returned back to our florist. They claimed a guest took it, but with no real evidence. As the Seaport was in charge of collecting all decor and packaging them up after the wedding, I am surprised they're not as on top of things! We were 100% sure none of our guests walked out of our wedding with a 2 foot tall glass vase!
In summary, the night manager and night staff were was not as attentive as our day manager or day time staff (who were GREAT!). It could have been miscommunication amongst the night staff or the waiters, but it was unfortunate that we had to deal with this after having had an amazing wedding at the Seaport.
Would highly suggest that if you have your wedding at the Seaport, make sure you have designated plans for how the event should be cleaned up. It was disappointing that the Seaport was unwilling to pay $25 for the missing vase...a very small price to pay, considering how much we spent on the venue. A bit disappointing.